DISCLAIMER:	  >	  This	  session	  will	  be	  interac;ve	  >	  Please	  do	  use	  social	  media	  throughout	  (if	  yo...
What	  is	  social	  media?	  
What	  is	  social	  media?	  	  
Social	  media	  plaPorms	  
What	  is	  ci;zen	  and	  community	                engagement?	  
What	  role	  can/does	  social	  media	   play	  in	  ci;zen	  and	  community	                  engagement?	  
Social	  media	  as…	  Support	  for	  dissemina;on	  or	  provision	  of	  informa;on	  	  Support	  for	  two-­‐way	  in...
Online	  behaviour	  •    Content	  creators	  	  •    Conversa;onalists	  •    Cri;cs	  •    Collectors	  •    Joiners	  ...
Social	  media	  is	  changing	  the	  way	  people	  connect,	  but	  it	  is	  also	  changing	  the	  way	  we	  do	  b...
Social	  media	  is	  changing	  the	  way	  we	  reach	  people	  
Social	  media	  is	  changing	  the	  way	  people	  feedback	  their	  experiences	  
 …..and	  ul;mately	  therefore	  improve	  services	  for	  others	  
Social	  media	  is	  changing	  the	  way	  people	  par;cipate	  and	  organise	  themselves	  
Social	  media	  is	  changing	  the	  way	  we	  consult	  
Social	  media	  is	  changing	  the	  way	  we	  share	  informa;on	  
Social	  media	  is	  changing	  the	  way	  we	  learn	  
Thank	  you	  for	  your	  ;me	  Dr	  George	  Julian	  Research	  in	  Prac;ce	  for	  Adults	  www.ripfa.org.uk	  	  Ema...
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop
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Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop

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Slides that formed basis of social media session at NCAS Conference 2012.

This session will explore the potential value of social media for supporting engagement with services users and local communities to enhance stakeholder’s experience and involvement in the design, planning and evaluation of services.

We will explore what is known from research and theory about meaningful engagement with service users and citizens, using examples from children and adult services. We will also consider how a number of private sector organisations are identifying social media as a tool to enhance products and services that they deliver and as a mechanism to engage with service users.

A number of recommendations will be made for how the public sector can benefit from this learning. Attendees will leave with heightened awareness of the role that social media can play in supporting engagement with citizens, colleagues and communities.

The session would also provide the conference with an opportunity to extend its reach to a virtual audience not in attendance. While social media may not be mainstream amongst Directors and Strategic Leaders, it is considered to be increasingly key to the lives of many citizens, and this session will raise the profile of social media as a tool, but also provide an opportunity to engage citizens with the work that we do.

http://www.adass.org.uk/index.php?option=com_content&view=article&id=873&Itemid=480

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Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop

  1. 1. DISCLAIMER:  >  This  session  will  be  interac;ve  >  Please  do  use  social  media  throughout  (if  you  wish)  >  There  is  no  such  thing  as  a  stupid  ques;on  >  Please  interrupt  and  ask  ques;ons,  or  offer  your  views  and  opinions,  at  any  ;me  >  If  you’re  twee;ng  please  use  #NCASC    
  2. 2. What  is  social  media?  
  3. 3. What  is  social  media?    
  4. 4. Social  media  plaPorms  
  5. 5. What  is  ci;zen  and  community   engagement?  
  6. 6. What  role  can/does  social  media   play  in  ci;zen  and  community   engagement?  
  7. 7. Social  media  as…  Support  for  dissemina;on  or  provision  of  informa;on    Support  for  two-­‐way  informa;on  flow,  debate  and  discussion  Support  for  consulta;on  and  gathering  input  Support  for  transparency  and  authen;city  Support  for  decision  making  by  the  public    
  8. 8. Online  behaviour  •  Content  creators    •  Conversa;onalists  •  Cri;cs  •  Collectors  •  Joiners  •  Spectators/lurkers  •  Inac;ve  
  9. 9. Social  media  is  changing  the  way  people  connect,  but  it  is  also  changing  the  way  we  do  business  
  10. 10. Social  media  is  changing  the  way  we  reach  people  
  11. 11. Social  media  is  changing  the  way  people  feedback  their  experiences  
  12. 12.  …..and  ul;mately  therefore  improve  services  for  others  
  13. 13. Social  media  is  changing  the  way  people  par;cipate  and  organise  themselves  
  14. 14. Social  media  is  changing  the  way  we  consult  
  15. 15. Social  media  is  changing  the  way  we  share  informa;on  
  16. 16. Social  media  is  changing  the  way  we  learn  
  17. 17. Thank  you  for  your  ;me  Dr  George  Julian  Research  in  Prac;ce  for  Adults  www.ripfa.org.uk    Email:  george@ripfa.org.uk    Also  found  twee;ng:  @georgejulian  Blogging:  www.georgeblogs.wordpress.com    

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