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Using Process Mining Capabilitiesin Lean Six Sigma Projects<br />George Varvaressosgvarvaressos@ozemail.com.au<br />Busine...
Process Performance Issues<br /><ul><li>Processes don’t deliver on time
Processes are expensive
Processes are complex</li></ul>Business Process Mining © 2009<br />
Processes not well understood<br /><ul><li>No adequate documentation
No structure to process components
Knowledge held by individuals</li></ul>Business Process Mining © 2009<br />
Lean Six Sigma Project?<br />Before you start – look at Process Mining capabilities<br /><ul><li>Need Process Discovery
Need Statistical Data
Need Semantic Data</li></ul>Business Process Mining © 2009<br />
Process Discovery<br />Based on Event Logs<br />Business Process Mining © 2009<br />
Process Discovery<br />The actual process<br />Business Process Mining © 2009<br />
Process Discovery<br />The planned process<br />Business Process Mining © 2009<br />
Statistical Data<br />The process is in control<br />Business Process Mining © 2009<br />
Semantic Data<br />How theorganisation views its human resources<br />Business Process Mining © 2009<br />
Semantic Data<br />How users actually work together on activities<br />Business Process Mining © 2009<br />
Semantic Data<br />Analyse performance by individual & team<br />Business Process Mining © 2009<br />
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Lean & Process Mining

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Lean Six Sigma is an important process improvement methodology. Identifying and eliminating waste is critical. Process mining reverse engineers workflow and identifies bottlenecks and sources of waste.

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Lean & Process Mining

  1. 1. Using Process Mining Capabilitiesin Lean Six Sigma Projects<br />George Varvaressosgvarvaressos@ozemail.com.au<br />Business Process Mining © 2009<br />
  2. 2. Process Performance Issues<br /><ul><li>Processes don’t deliver on time
  3. 3. Processes are expensive
  4. 4. Processes are complex</li></ul>Business Process Mining © 2009<br />
  5. 5. Processes not well understood<br /><ul><li>No adequate documentation
  6. 6. No structure to process components
  7. 7. Knowledge held by individuals</li></ul>Business Process Mining © 2009<br />
  8. 8. Lean Six Sigma Project?<br />Before you start – look at Process Mining capabilities<br /><ul><li>Need Process Discovery
  9. 9. Need Statistical Data
  10. 10. Need Semantic Data</li></ul>Business Process Mining © 2009<br />
  11. 11. Process Discovery<br />Based on Event Logs<br />Business Process Mining © 2009<br />
  12. 12. Process Discovery<br />The actual process<br />Business Process Mining © 2009<br />
  13. 13. Process Discovery<br />The planned process<br />Business Process Mining © 2009<br />
  14. 14. Statistical Data<br />The process is in control<br />Business Process Mining © 2009<br />
  15. 15. Semantic Data<br />How theorganisation views its human resources<br />Business Process Mining © 2009<br />
  16. 16. Semantic Data<br />How users actually work together on activities<br />Business Process Mining © 2009<br />
  17. 17. Semantic Data<br />Analyse performance by individual & team<br />Business Process Mining © 2009<br />
  18. 18. Statistical Data<br />Analyse performance by individual & team<br />Business Process Mining © 2009<br />
  19. 19. Semantic Data<br />Knowledge held by IT but not ‘known’ by the process<br />Business Process Mining © 2009<br />
  20. 20. Semantic Data<br />Abstractions<br />allow clarity<br />& simplicity<br />Business Process Mining © 2009<br />
  21. 21. StatisticalData<br />Analyse <br />performance by task abstraction<br />Business Process Mining © 2009<br />
  22. 22. Look for Sources of “Waste”<br />Performance Analysis reveals bottlenecks and wait times (individual & global)<br />Compare actual complete<br />versus planned process and look for duplicate paths<br />Look at process flow and<br />location of work & resources<br />Look at process flow and social network analysis<br /><ul><li>Waiting
  23. 23. Overproduction
  24. 24. Transportation
  25. 25. Double Processing</li></ul>Business Process Mining © 2009<br />
  26. 26. Look for Sources of “Waste”<br />Review “Role Hierarchy” to determine if resources are conveniently located to each other<br />Use Linear Temporal Logic (LTL) to determine the amount of rework<br />Use arrival rates and cycle times to minimise work-in-progress<br />Use social network analysis to determine domain experts<br /><ul><li>Motion
  27. 27. Rework
  28. 28. Inventory
  29. 29. Intellect</li></ul>Business Process Mining © 2009<br />

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