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Which industries have_the_highest_ei_functioning_managers

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Which industries have_the_highest_ei_functioning_managers

  1. 1. 1Genos EI Research Report Which Industries Have the Highest EI Functioning Managers? Add your comments/questions about this report at: http://www.genosinternational.com/knowledge-center/white-papers
  2. 2. 2 Executive Summary ● Managers within the Education/Training, Advertising/Marketing/PR, and Biotech/Pharma industries tend to have the highest Genos EI scores. ● The difference between the highest and lowest scoring industry is between 15 and 20 percentile points, which may be considered large (see next pages for full details). Table 1. Highest EI Performing Industries Based on Genos EI Scores (Managers Only) Genos EI Skill Top 3 IndustriesEmotional Self Awareness Education/Training Biotech/Pharma Advertising/Marketing/PREmotional Expression Advertising/Marketing/PR Biotech/Pharma SalesEmotional Awareness of Others Education/Training HR/Recruitment Biotech/PharmaEmotional Reasoning Advertising/Marketing/PR Education/Training Property/RealEstateEmotional Self-Management Biotech/Pharma Sales Property/RealEstateEmotional Management of Others Biotech/Pharma Sales Advertising/Marketing/PREmotional Self-Control Biotech/Pharma Sales Child Care/Teaching
  3. 3. 3 Details of Study The self-report Genos EI scores of managers across a range of 33 industries were included in theanalysis documented in this report. For those managers who participated in an EI enhancementprogram, only their time 1 scores were included in the analysis. The total sample size is equal to 4263 managers. Scores from managers only were examined to ensure that any observed differences across industrieswould not be due to differences in the representationn of employee levels (i.e., on average, managersscore higher on Genos EI than administration staff). The data were collected over the course of approximately 3 years (July, 2006 to April, 2009) Scores are reported based on percentiles, which are based on a normative sample of 4775employees across a wide range of roles and industries (see Genos Emotional Intelligence Inventory:Technical Manual, 2008).
  4. 4. 4Emotional Self-AwarenessThe skill of perceiving and understanding one’s emotions Percentile Scores 0 20 40 60 80 100 Key Findings Education/Training (N=291) 68 As a group, ‘Education/Training’ and Biotech/Pharma (N=83) 68 Biotech/Pharma have the highest EI Advertising/Marketing/PR (N=44) 67 functioning managers (68th percentile). Non-Profit/Charity (N=112) 66 HR/Recruitment (N=192) 66 As a group, ‘Construction/Mining’ has the Childcare/Teaching (N=11) 65 lowest EI functioning managers (54th 65 Healthcare/Medical/Personal Care (N=213) percentile). Consulting/Professional Services (N=229) 64 Agriculture/Forestry/Fisheries (N=23) 64 The difference between the highest and lowest groups amounts to 14 percentile Retail/Consumer Products (N=112) 63 points, which may be considered large. Sales (N=167) 63 Government/ Public Sector (N=666) 63 Finance (N=301) 63 Other (N=242) 62 Banking (N=176) 62 Legal (N=23) 61 Administration/Support (N=34) 61 Hospitality/Tourism/Travel (N=71) 61 Manufacturing/Production (N=186) 61 Accounting/Audit (N=69) 61 Implications Property/Real estate (N=32) 60 Food/Catering (N=23) 60 Managers who score high on Emotional Self- Awareness are more likely to: Architecture/Design (N=28) 60 Logistics & Transportation (N=76) 60 • Determine what motivates them to be an Internet/Ecommerce/IT/Comms (N=393) 58 effective leader. TRADE Services (N=48) 58 Petroleum/Energy (N=50) 57 • Recognise how their feelings are impacting Defence Force/Police/Security (N=29) 57 their thoughts, decisions, behaviour and Science/Research (N=23) 56 performance at work. Engineering (N=146) 56 Sports/Rec (N=26) 55 • Identify what makes them feel uneasy about 55 Media/Entertainment (N=25) a specific strategic imperative. Construction/Mining (N=119) 54
  5. 5. 5Emotional ExpressionThe skill of expressing one’s emotions effectively Percentile Scores 0 20 40 60 80 100 Key Findings Advertising/Marketing/PR (N=44) 58 As a group, ‘Advertising/Marketing/PR’ has Biotech/Pharma (N=83) 56 the highest EI functioning managers (58th Sales (N=167) 56 percentile). Education/Training (N=291) 55 Healthcare/Medical/Personal Care (N=213) 54 As a group, ‘Sport/Rec’ has the lowest EI Non-Profit/Charity (N=112) 54 functioning managers (41th percentile). Retail/Consumer Products (N=112) 52 HR/Recruitment (N=192) 52 The difference between the highest and lowest groups amounts to 17 percentile points, Consulting/Professional Services (N=229) 51 which may be considered large. Property/Real estate (N=32) 51 Food/Catering (N=23) 51 Childcare/Teaching (N=11) 50 Agriculture/Forestry/Fisheries (N=23) 50 Finance (N=301) 50 Government/ Public Sector (N=666) 50 Implications Other (N=242) 49 Logistics & Transportation (N=76) 48 Managers who score high on Emotional Banking (N=176) 48 Expression are more likely to: Administration/Support (N=34) 48 Hospitality/Tourism/Travel (N=71) 47 • Create greater understanding amongst colleagues. Manufacturing/Production (N=186) 47 Science/Research (N=23) 47 • Generate trust and perceptions of Legal (N=23) 46 genuineness with others. Accounting/Audit (N=69) 45 Petroleum/Energy (N=50) 44 • Inspire commitment from those they lead Construction/Mining (N=119) 44 when presenting the organisation’s vision. Media/Entertainment (N=25) 44 Internet/Ecommerce/IT/Comms (N=393) 44 • Create a shared understanding of the Defence Force/Police/Security (N=29) 44 organisation’s goals with those they lead. Engineering (N=146) 44 Architecture/Design (N=28) 43 TRADE Services (N=48) 43 Sports/Rec (N=26) 41
  6. 6. 6Emotional Awareness of OthersThe skill of perceiving and understanding others emotions Percentile Scores 0 20 40 60 80 100 Key Findings Education/Training (N=291) 66 As a group, ‘Education/Training’ has the HR/Recruitment (N=192) 66 highest EI functioning managers (66th Biotech/Pharma (N=83) 65 percentile). Advertising/Marketing/PR (N=44) 65 Sales (N=167) 64 As a group, ‘Petroleum/Energy’ has the Property/Real estate (N=32) 64 lowest EI functioning managers (51% Healthcare/Medical/Personal Care (N=213) 64 percentile). Non-Profit/Charity (N=112) 63 Agriculture/Forestry/Fisheries (N=23) 62 The difference between the highest and lowest groups amounts to 15 percentile Consulting/Professional Services (N=229) 61 points, which may be considered large. Science/Research (N=23) 61 Other (N=242) 61 Finance (N=301) 60 Banking (N=176) 59 Government/ Public Sector (N=666) 59 Retail/Consumer Products (N=112) 59 Hospitality/Tourism/Travel (N=71) 59 Manufacturing/Production (N=186) 59 Childcare/Teaching (N=11) 58 Food/Catering (N=23) 57 Implications Media/Entertainment (N=25) 57 Managers who score high on Emotional Defence Force/Police/Security (N=29) 57 Awareness of Others are more likely to: Sports/Rec (N=26) 57 Logistics & Transportation (N=76) 57 • Better understand others and how to Legal (N=23) 57 engage, respond, motivate and connect with Accounting/Audit (N=69) 57 them. Administration/Support (N=34) 56 Internet/Ecommerce/IT/Comms (N=393) 55 • Build greater rapport with those they lead. Architecture/Design (N=28) 55 Engineering (N=146) 54 • Understand what motivates others to Construction/Mining (N=119) 53 succeed at work. TRADE Services (N=48) 52 Petroleum/Energy (N=50) 51
  7. 7. 7Emotional ReasoningThe skill of using emotional information in decision-making Percentile Scores 0 20 40 60 80 100 Key Findings Advertising/Marketing/PR (N=44) 61 As a group, ‘Advertising/Marketing/PR’ has Education/Training (N=291) 59 the highest EI functioning managers (61th Property/Real estate (N=32) 58 percentile). HR/Recruitment (N=192) 57 Healthcare/Medical/Personal Care (N=213) 57 As a group, ‘Trade Services’ has the lowest EI Consulting/Professional Services (N=229) 57 functioning managers (44% percentile). Biotech/Pharma (N=83) 56 Non-Profit/Charity (N=112) 56 The difference between the highest and Science/Research (N=23) 54 lowest groups amounts to 17 percentile points, which may be considered large. Government/ Public Sector (N=666) 54 Retail/Consumer Products (N=112) 54 Other (N=242) 54 Legal (N=23) 54 Finance (N=301) 53 Sales (N=167) 53 Agriculture/Forestry/Fisheries (N=23) 53 Accounting/Audit (N=69) 52 Hospitality/Tourism/Travel (N=71) 52 Architecture/Design (N=28) 52 Banking (N=176) 52 Implications Administration/Support (N=34) 52 Managers who score high on Emotional Childcare/Teaching (N=11) 51 Reasoning are more likely to: Manufacturing/Production (N=186) 51 Internet/Ecommerce/IT/Comms (N=393) 50 • Enhance buy-in to a strategic imperative Media/Entertainment (N=25) 50 when multiple stakeholders are involved. Logistics & Transportation (N=76) 49 Sports/Rec (N=26) 49 • Utilise multiple sources of information Petroleum/Energy (N=50) 49 when developing the organisation’s strategic Food/Catering (N=23) 46 plan. Construction/Mining (N=119) 46 Engineering (N=146) 46 • Take calculated risks to leverage a market advantage. Defence Force/Police/Security (N=29) 46 TRADE Services (N=48) 44
  8. 8. 8Emotional Self-ManagementThe skill of managing one’s emotions effectively Percentile Scores 0 20 40 60 80 100 Key Findings Biotech/Pharma (N=83) 63 As a group, ‘Biotech/Pharma’ has the highest Sales (N=167) 59 EI functioning managers (63th percentile). Property/Real estate (N=32) 58 Advertising/Marketing/PR (N=44) 57 As a group, ‘Media’ has the lowest EI Healthcare/Medical/Personal Care (N=213) 57 functioning managers (43% percentile). Education/Training (N=291) 55 Retail/Consumer Products (N=112) 55 The difference between the highest and Administration/Support (N=34) 55 lowest groups amounts to 20 percentile points, which may be considered large. HR/Recruitment (N=192) 55 Banking (N=176) 54 Food/Catering (N=23) 54 Non-Profit/Charity (N=112) 54 Finance (N=301) 54 Government/ Public Sector (N=666) 53 Childcare/Teaching (N=11) 53 Consulting/Professional Services (N=229) 53 Agriculture/Forestry/Fisheries (N=23) 53 Other (N=242) 52 Implications Logistics & Transportation (N=76) 52 Manufacturing/Production (N=186) 52 Managers who score high on Emotional Self- Hospitality/Tourism/Travel (N=71) 51 Management are more likely to: Petroleum/Energy (N=50) 51 • Generate personal job satisfaction and Science/Research (N=23) 51 engagement. Legal (N=23) 51 Internet/Ecommerce/IT/Comms (N=393) 50 • Improve their ability to cope with work TRADE Services (N=48) 50 demands. Accounting/Audit (N=69) 49 Defence Force/Police/Security (N=29) 49 • Remain positive and optimistic when under Architecture/Design (N=28) 48 pressure. Sports/Rec (N=26) 47 Construction/Mining (N=119) 46 • Change their mood to remain proactive in Engineering (N=146) 46 the face of adversity Media/Entertainment (N=25) 43
  9. 9. 9Emotional Management of OthersThe skill of influencing the emotions and moods of others Percentile Scores 0 20 40 60 80 100 Key Findings Biotech/Pharma (N=83) 64 As a group, ‘Biotech/Pharma’ has the highest Sales (N=167) 64 EI functioning managers (64th percentile). Advertising/Marketing/PR (N=44) 62 HR/Recruitment (N=192) 61 As a group, ‘Petroleum/Energy’ has the Healthcare/Medical/Personal Care (N=213) 61 lowest EI functioning managers (49% Education/Training (N=291) 60 percentile). Agriculture/Forestry/Fisheries (N=23) 60 Property/Real estate (N=32) 60 The difference between the highest and Retail/Consumer Products (N=112) 60 lowest groups amounts to 15 percentile points, which may be considered large. Food/Catering (N=23) 59 Non-Profit/Charity (N=112) 59 Consulting/Professional Services (N=229) 58 Other (N=242) 58 Administration/Support (N=34) 58 Banking (N=176) 58 Finance (N=301) 58 Hospitality/Tourism/Travel (N=71) 58 Science/Research (N=23) 57 Manufacturing/Production (N=186) 56 Government/ Public Sector (N=666) 56 Implications Childcare/Teaching (N=11) 55 Managers who score high on Emotional Media/Entertainment (N=25) 55 Management of Others are more likely to: Legal (N=23) 55 Internet/Ecommerce/IT/Comms (N=393) 54 • Create positive work environments for those Sports/Rec (N=26) 54 they lead. Logistics & Transportation (N=76) 53 Architecture/Design (N=28) 53 • Generate greater productivity and Defence Force/Police/Security (N=29) 53 performance from others. TRADE Services (N=48) 53 Accounting/Audit (N=69) 53 • Inspire others to tap into their ‘discretionary Engineering (N=146) 50 efforts’. Construction/Mining (N=119) 50 Petroleum/Energy (N=50) 49
  10. 10. 10Emotional Self-ControlThe skill of controlling one’s strong emotions effectively Percentile Scores 0 20 40 60 80 100 Key Findings Biotech/Pharma (N=83) 65 As a group, ‘Biotech/Pharma’ has the highest Sales (N=167) 59 EI functioning managers (65th percentile). Childcare/Teaching (N=11) 59 Education/Training (N=291) 58 As a group, ‘Media/Entertainment’ has the Advertising/Marketing/PR (N=44) 58 lowest EI functioning managers (44% Healthcare/Medical/Personal Care (N=213) 58 percentile). Science/Research (N=23) 57 Non-Profit/Charity (N=112) 56 The difference between the highest and Government/ Public Sector (N=666) 56 lowest groups amounts to 21 percentile points, which may be considered large. Food/Catering (N=23) 55 Property/Real estate (N=32) 55 Defence Force/Police/Security (N=29) 55 HR/Recruitment (N=192) 55 Administration/Support (N=34) 55 Consulting/Professional Services (N=229) 54 Banking (N=176) 54 Logistics & Transportation (N=76) 54 Other (N=242) 54 Retail/Consumer Products (N=112) 54 Manufacturing/Production (N=186) 53 Implications Finance (N=301) 53 Managers who score high on Emotional Self- Legal (N=23) 52 Control are more likely to: Agriculture/Forestry/Fisheries (N=23) 52 Hospitality/Tourism/Travel (N=71) 51 • Improve their emotional well-being. Sports/Rec (N=26) 51 Architecture/Design (N=28) 51 • Think clearly in stressful situations. Petroleum/Energy (N=50) 51 Internet/Ecommerce/IT/Comms (N=393) 50 • Lead effectively in situations that cause Accounting/Audit (N=69) 50 strong emotions. TRADE Services (N=48) 49 Construction/Mining (N=119) 49 • Remain tolerant of others in difficult Engineering (N=146) 48 situations Media/Entertainment (N=25) 44
  11. 11. 11 Some Concluding Thoughts Although there are certainly EI differences at the group-level between industries, it should be keptin mind that there are also substantial individual differences. So, simply because a manager maywork within the Legal industry, for example, does not permit one to justifiably surmise their level EI.A complete EI assessment would need to be conducted for that. Although this report shows clearly that some industries score higher in EI than others, the design ofthe study (i.e., non-experimental) can not suggest why that is so. There are a number of possibilities. eg1: Some industries may implicitly or explicitly select managers based on EI. eg2: Higher EI may be needed to ‘survive’ as a manager within particular industries. eg3: Some industries may, as part of their culture, faciliate or encourage the development of EI in managers.
  12. 12. 12 Some Limitations of Study All of the data are based on the self-report version of Genos EI, which means that people couldhave inflated their scores. ● Although this is true, there is no reason to believe that certain industries tend to inflate their scores more than others. Consequently, the differences in percentile scores between the industries may be considered robust from this perspective. Some of the industries had relatively small numbers (e.g., Science/Research N = 23). ● We hope to revisit this issue with larger sample sizes next year. It will be noted, however, s that several of the industry groups had relatively large sample sizes (>100), consequently, an appreciable amount of confidence may be placed in those results. The data are not based upon a random sample of managers. ● This is certainly a limitation associated with this investigation. Consequently, the results should be interpreted with the possibility that some non-random and theoretically uninteresting effects may have caused the differences in the scores observed in this report (e.g., some industries may differentially encourage managers who already have high EI to participate in an EI assessment).
  13. 13. 13 DiscussionAdd your thoughts/comments/questions about this research report at: http://www.genosinternational.com/knowledge-center/white-papers

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