In today’s business market, professionals need to know more buzzwords than ever before. Add to this the many business-related terms that seem interchangeable but really are not, and it’s easy to be confused about the exact meanings of related terms.
As an example, how do you describe using multiple channels to deliver self-service? What’s the difference between multi-channel and omni-channel? Between multi-modal and multi-channel? Learn it all in this slideshare.
Follow this link and get a PDF datasheet on Genesys Self-Service cloud solution: http://gsys.co/VGDV9