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The State of the Omnichannel Contact Center

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Take a look at some of the highlights from Dimension Data's 2016 Global Contact Center Benchmarking report. This presentation can help you realize your ROI potential by making a move to an omnichannel engagement center, predict the changing role of the contact center by taking a closer look at the core areas of the report; connecting the customer journey, proactive automation, digital interactions, analytics and service personalization and cloud and hybrid solutions. Find out more at www.genesys.com.

Published in: Technology

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