Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Missing Link: Connecting Customer Experience with Revenue Growth and Profitability

A recent report by the Economist Intelligence Unit, The Value of Experience: How the C-suite values customer experience in the digital age, found that companies that prioritize investment in customer experience (CX) have better revenue growth (59% vs. 40%) and are more profitable (64% vs. 47%) than companies where CX is not a priority. Historically, investment in customer experience (CX) initiatives has been hard to measure, difficult to sustain and costly to implement. This new, ground-breaking Economist Research Report finds that investment in CX is directly and positively correlated with C-level engagement and business performance. View this slideshare presentation and get the latest insights.

Learn more Genesys website

  • Be the first to like this