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Omnichannel Contact Center 101: Four Practical Steps to Get There!

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Today’s customers expect to receive consistent customer experiences both within each channel and as they transition between channels (web, email, social, mobile and voice). Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels can develop a significant competitive advantage, reduce customer churn and increase profit. View this slideshare presentation and learn FOUR practical steps you can take to move to an omnichannel contact center.

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Published in: Technology
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