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Omnichannel Contact Center 101: Four Practical Steps to Get There!


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Today’s customers expect to receive consistent customer experiences both within each channel and as they transition between channels (web, email, social, mobile and voice). Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels can develop a significant competitive advantage, reduce customer churn and increase profit. View this slideshare presentation and learn FOUR practical steps you can take to move to an omnichannel contact center.

Get the Contact Center Manager’s Survival Guide to Omnichannel Customer Service

Published in: Technology