Did you know that 73% of the global population uses smartphones and sends more than 16 billion texts each day? Mobile devices have changed the game when it comes to communication patterns and options between companies and their customers. Mobility is now ubiquitous and this explosive shift has more and more consumers jettisoning their landline phones and becoming “mobile-first” (if not “mobile-only”), and businesses need to take their outbound customer engagement in the same direction or they will be left out of the conversation. View this slideshare presentation and learn key insights and best practices from Ovum and Genesys on how to modernize your outbound customer engagement strategy.
Follow this link and view a demo on proactive mobile customer support: http://gsys.co/VB9YO