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How mid-sized business leaders are gaining relevance in the digital era

Competition is fierce—no matter which industry you operate in. Mid-sized businesses face consistent pressures to define and implement strategies that will enable them to successfully acquire and retain customers.

Knowing how your peers have accomplished this gives you an advantage. Learn from 600 business and IT leaders about how they define and implement their customer service strategies, systems and processes to achieve their business objectives.

Leveraging the results from the recent Frost & Sullivan global mid-market study, you’ll get details on real-world customer experience initiatives.

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