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[Genesys Webinar] Tuesday Teachings: Predictive Routing


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Genesys is hosting a series of 30-minute, focused webcasts called Tuesday Teachings that will be covering topics like strategic planning, intelligent automation and workforce optimization.

In this webcast, you will learn how Genesys Predictive Routing helps customers optimize business outcomes. By using the treasure trove of Genesys data, Predictive Routing optimizes routing decisions by applying machine learning to optimize the desired business outcome.

Published in: Technology