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[Genesys Webinar] How to combine customer experience and employee experience to benefit the bottom line


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As your contact center becomes more complex with a growing number of channels, you need the right technology to support your workforce. Managing multiple vendors for contact center infrastructure (CCI) and workforce engagement management (WEM) capabilities increases business challenges and technical obstacles. And that impacts customer experience, employee experience and bottom line results.

Lower TCO and improve workforce efficiency with a single vendor for CCI and WEM

Published in: Technology
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