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Using Social Analytics to Check Your Social Customer Care Blind Spot

The immense volume of social media interactions continues to grow daily. Despite best efforts to monitor and service customers, the noise level gets in the way, and often results in missing key opportunities for you to engage with customers. View this slideshare and learn how getting caught in this social blind spot can result in greater churn and decreased customer loyalty, especially when you use social media for customer service.

Learn more by downloading this eBook: Best Practices for Social Customer Service

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