You can’t escape these agents of the undead, pacing around listlessly, muttering to themselves about service levels, unfair schedules and not enough time for breaks or training.
View this slideshare and learn what questions Contact center professionals and leaders have to ask themselves.
Don’t let zombies infect your contact center workforce! There are cures out there that can bring your agents, supervisors, and managers back to life.
Genesys Gurus can help cure any form of zombiefication!
Get more information on this topic with the Forrester Report: Contact Centers Must Go Digital Or Die http://gsys.co/VGJ3u