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Customer Bill of Rights

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At Genesys, we believe every customer is entitled to a great customer experience through any communication channel. While self-service IVRs often are implemented as a way to keep costs down through call containment, self-service applications have more recently become a critical opportunity to create better customer experiences.

View this slideshare where Genesys highlights 10 key Customer Bill of Rights that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications.

Get more in: Put the ‘Relationship’ Back in CRM With a Customer Experience Platform by OVUM http://gsys.co/VGFJQ

Published in: Technology

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