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Contact Centers Must Go Digital or Die!

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According to Forrester, for the first time, the phone channel has been unseated as the preferred communication channel by web self-service. Adoption of digital channels with an emphasis on self-service channels such as web and mobile is exploding as consumers expect relevant and seamless omnichannel customer service. View this slideshare presentation and learn how to embrace the digital transformation to deliver omnichannel customer experiences.

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Published in: Technology
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