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Contact Center Managers’ Roadmap to the Future in the Cloud


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Significant changes are coming to the contact center, with new technologies enabling better customer engagement, innovative journey analytics and streamlined proactive communications. But the future holds some amazing advances which will change the role of the contact center in tomorrow’s organizations. This is a critical time to understand what’s coming and how an agile cloud contact center can help you stay ahead of your competition.

For more information, watch the on-demand webinar featuring Mary Wardley, VP of Enterprise Applications at IDC, and Ron Stevenson from Genesys:

Published in: Software