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Cloud, On-Premises or Hybrid?


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Forrester Research notes that 60% of CX professionals surveyed are committed to differentiating or distinguishing their organizations from competitors on the basis of customer experience. This slideshare shows how organizations looking to modernize and differentiate their contact centers have three major deployment options to consider when introducing new capabilities: on-premises, in the Cloud, or a hybrid solution.

Learn more by downloading the Contact Babel Report: The US Contact Center Decision-Makers' Guide 2015

Published in: Technology
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