Successfully reported this slideshow.
01925 818088                             info@genesys-training.co.ukThe 8 Principles of Quality   Assurance Trainingwww.ge...
01925 818088                                         info@genesys-training.co.ukThe Quality Assurance principles are based...
01925 818088                                                     info@genesys-training.co.ukPrinciple #1: Customer focusTh...
01925 818088                                                   info@genesys-training.co.ukPrinciple #2: LeadershipQuality ...
01925 818088                                                  info@genesys-training.co.ukPrinciple #3: Involvement of peop...
01925 818088                                                    info@genesys-training.co.ukPrinciple #4: Process approachI...
01925 818088                                                   info@genesys-training.co.ukPrinciple #5: System approach to...
01925 818088                                                   info@genesys-training.co.ukPrinciple #6: Continual improvem...
01925 818088                                              info@genesys-training.co.ukPrinciple #7: Factual approach to dec...
01925 818088                                               info@genesys-training.co.ukPrinciple #8: Mutually beneficial su...
01925 818088                                      info@genesys-training.co.uk               We’re here to helpFor further ...
Upcoming SlideShare
Loading in …5
×

The 8 principles of quality assurance training

9,867 views

Published on

The Quality Assurance principles are based on the ISO 9001 standard and are intended to be used by senior Quality Managers to run a business based on continual improvement and quality assurance.

For further advice on Quality Assurance Training call Genesys Training today on 01925 818088 or email: info@genesys-training.co.uk

Twitter: @GenesysTraining

The 8 principles of quality assurance training

  1. 1. 01925 818088 info@genesys-training.co.ukThe 8 Principles of Quality Assurance Trainingwww.genesys-training.co.uk
  2. 2. 01925 818088 info@genesys-training.co.ukThe Quality Assurance principles are based on the ISO 9001standard and are intended to be used by senior QualityManagers to run a business based on continual improvementand quality assurance.
  3. 3. 01925 818088 info@genesys-training.co.ukPrinciple #1: Customer focusThe customer is always the most important factor for any business, whichis why organisations need to understand current and future customerneeds and aim to surpass expectations. Quality assurance relies onresearching and understanding the customer’s needs and ensuring thatthe organisations objectives are in line with those expectations.A quality management system needs to be in place to manage customerrelationships and communicate those needs across the organisation.
  4. 4. 01925 818088 info@genesys-training.co.ukPrinciple #2: LeadershipQuality assurance principles also suggest that an organisation needsleadership in order to have purpose and direction. Quality assurancerelies on a business having a clear vision of the future – a vision whichshould consider the needs of all relevant parties includingcustomers, directions, employees, local community etc. Goodleadership within an organisation should establish trust and removefear, whilst encouraging and recognising employee’s contributions.
  5. 5. 01925 818088 info@genesys-training.co.ukPrinciple #3: Involvement of peopleAn organisation needs to be able to put quality managementtraining into practice. People at all levels of the business need to bemotivated, committed and fully involved in the organisation. Thisprinciple of quality assurance involves people evaluating their ownperformance and identifying their constraints, as well as activelyseeking opportunities.
  6. 6. 01925 818088 info@genesys-training.co.ukPrinciple #4: Process approachISO 9001 training encourages that in order to achieve a desiredresult, resources and activities should be managed as a process. Theprocess should focus on resources, methods and materials whichaffect the key activities within a business. In order to maintain qualityassurance within a service or product, risks, consequences, the impacton customers and suppliers and other relevant parties should becontinuously evaluated.
  7. 7. 01925 818088 info@genesys-training.co.ukPrinciple #5: System approach to managementQuality assurance training demonstrates how to create a structuredsystem which is designed to achieve the organisations aims andobjectives using the most effective and efficient methods. Qualitymanagement system training should provide a better understandingof the roles and responsibilities necessary for achieving thoseobjectives and should be continually improved by evaluating andmeasuring its performance.
  8. 8. 01925 818088 info@genesys-training.co.ukPrinciple #6: Continual improvementAnother quality assurance principle is that continual improvementshould always be an objective for any business. To maintain qualityassurance, it is essential to provide people with the necessary toolsand knowledge for continual improvement. Continual improvement ofproducts, processes and systems should be promoted as an objectivefor every employee throughout all levels in the organisation.
  9. 9. 01925 818088 info@genesys-training.co.ukPrinciple #7: Factual approach to decision makingThis quality assurance principle simply ensures that decisionsare based on analysed data and information. To comply withthis quality management standard, data and information shouldbe accurate and reliable, accessible to those who need it andanalysed using valid methods.
  10. 10. 01925 818088 info@genesys-training.co.ukPrinciple #8: Mutually beneficial supplier relationshipsThe Quality management standard ISO 9001 encouragesorganisations to create mutually beneficial relationships with itssuppliers. These mutually beneficial relationships allow theorganisation to benefit from optimised costs andresources, clear and open communication and being able toshare knowledge and plans on market changes and consumerexpectations.
  11. 11. 01925 818088 info@genesys-training.co.uk We’re here to helpFor further advice on Quality Assurance Training call Genesys Training today on 01925 818088 or email: info@genesys-training.co.uk www.genesys-training.co.uk

×