You Only Lend Twice (Or so it seems): Spying into the future of interlending


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Slides from the presentation given at the NWLIP interlending workshop in Manchester 13th May 2011.

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You Only Lend Twice (Or so it seems): Spying into the future of interlending

  1. 1. You Only Lend Twice (or so it seems)Spying into the future of interlending<br />Gareth J Johnson<br />Document Supply & Repository Manager<br />David Wilson Library<br />University of Leicester<br />13 May 2011<br />Slides:<br />
  2. 2. DWL Facts<br /><ul><li>Multi-award winning
  3. 3. 1500 User spaces
  4. 4. 38km shelving
  5. 5. 1M+ volumes on shelves
  6. 6. 350 PCs + wireless network
  7. 7. 13 Group study rooms
  8. 8. Graduate Media Zoo
  9. 9. 2 IT training suites
  10. 10. Also houses Careers, Accessibility & Student Learning Depts</li></ul><br />
  11. 11. From a View to a Kill<br />Difficult times for libraries as well as ILL services<br />Increasing patron demands for instant access<br />Increasing electronic resource adding complexity<br />Global and local financial budgetary issues<br />Decrease in patron demands across the country<br />BL service levels dropping during refurbishment<br />
  12. 12. For Your Eyes Only<br />Poll of the interlending community<br />Not rigorous but substantive<br />Take the temperature of the community<br />Asked for input on current and future trends<br />Looked at requesting and lending<br />How can we meet them?<br />Are there opportunities as well as issues<br />
  13. 13. Patron Request Levels <br />Source: ILL Trends Survey (2011)<br />
  14. 14. Interlending Requests Levels<br />Source: ILL Trends Survey (2011)<br />
  15. 15. Goldfinger<br />Reducing interlending services and staff <br />Perceived as a soft target for “savings”?<br />Loss of staff expertise overlooked<br />Loss of unique revenue recovery/generation<br />Budgets reduction means acquisitions decrease<br />But this increases the need for interlending<br />Introducing or raising patron charges for ILL<br />Increases cost recovery but harms service image<br />Unis charge much more than Public libraries<br />
  16. 16. GoldenEye<br />Offsets a portion of ILL costs<br />University of Edinburgh reportedly cost neutral for ILL<br />Knock on from BL asbestos work<br />Temporary but sustained through to 2012<br />Helps reinforce key organisational role of interlending<br />Highlights often rare or unusual collections<br />Local studies material and genealogical resources especially valuable<br />Interlending should be an attractive proposition for a library<br />
  17. 17. On Her Majesty’s Interlending Service<br />British Library not immune to budget cuts<br />Strategic aims to do “more with less”<br />Cuts in acquisitions budgets<br />Decline in supply<br />Charges not expected to rise in 2011/12<br />But seeking to increase revenue streams elsewhere<br />New ILL Management system rolling out this month aiming to make ILL with them easier<br />Competition from Publishers and other Suppliers<br />More electronic document supply<br />
  18. 18. Dr(m) No!<br />DRM – one of the biggest pains for end users<br />Software woes and time limits use for patrons<br />FileOpen an improvement for electronic documents<br />Digital objects not readily lonable<br />Confusion over licenses and rights<br />Use of ERM or local databases but nothing central<br />Frustration over lack of supply from interlenders<br />Aware of time and staff constraints<br />Encouragement to check licenses loan<br />Involvement in big deal discussions?<br />
  19. 19. Too Hot to Handle<br />Copyright rules being reviewed<br />But aim is to help business grow not enhance interlending<br />Lobbying role for professional organisations (e.g. FIL, CILIP, NWLIP etc)<br />Digital signatures for document supply<br />Policy and technology challenges<br />Major boost to end users satisfaction<br />Saves storing extensive paper records<br />
  20. 20. And It strikes, like Thunderball<br />EThOS a curate’s egg of a service<br />Helps access to theses but reduces DS work<br />Service not actively marketed by the BL<br />Questions over the future sustainability post-review<br />Open access repositories and journals<br />Not clear how well these are being used by patrons or interlenders for supply<br />Speed and ease of access advantage over concerns over validity of content<br />Location of items for free supply to users a benefit<br />
  21. 21. The World is Not Enough<br />Role in support and exchange of best practice<br />Outside of “public” or “educational” silos<br />Lobbying & advocacy to senior decision makers<br />An external voice can be a powerful persuader<br />Conarls, FIL, BL etc can all provide input<br />The power of the IFLA scheme to supply<br />Local collaborations agreements to reduce costs<br />Provision of benchmarks and standards<br />Your organisation must have these services because…<br />
  22. 22. The Man with the Golden Gun?<br />Threats an opportunity to bring change<br />Can we take more risks if there’s less to lose?<br />Doing nothing or more of the same is not a viable option<br />The golden shot<br />Revisiting tired/redundant workflows or procedures<br />If it isn’t essential why are you still doing it?<br />Advocating what we do whenever, wherever possible<br />Essentially for proving the interlending case<br />Demonstrating ROI, bang for the buck or USP<br />
  23. 23. Think Tank<br />In small groups discuss and agree the following points<br />Your current interlending service priorities<br />The main threats or challenges you face today<br />The opportunities that this allows<br />Rank the top 5<br />
  24. 24. My Answers<br />Increased staff time to deal with outgoing loans (£)<br />Priorities<br />Threats<br />Decreasing patron requests<br />Uncertain/reduced library budgets<br />Increasing patron service level expectations<br />Competing library staffing/service demands <br />Maintain or increase current service standards<br />Increase materials supplied electronically<br />Provide electronic signatures<br />Manage integration of Clinical interlending<br />Remove paper based workflows where possible<br />Eliminate non-core activities, focus on major priorities, embrace change<br />Use evidence to demonstrate to management how we meet & exceed targets<br />Demonstrate flexibility of my team across the library service<br />
  25. 25. A Quantum of Solace<br />There are major challenges to overcome <br />Embrace the challenges as an opportunities to evolve our services<br />Must be honest about out limitations <br />But evangelistic about our unique service strengths<br />Have to be able to demonstrate the ROI and VFM we offer<br />ILL delivers what your local collections can’t afford<br />Backed with facts and figures<br />The interlending community itself is a major resource<br />Provision of training and experience sharing is crucial<br />Reduce costs through collaboration and even emotional support<br />
  26. 26. "Give me the old firing range any day quartermaster“<br />Bond <br />"Well, it is called the future. Get used to it!“<br /> Q<br />
  27. 27. You Know My Name<br />Gareth J Johnson, DS&R Manager<br />Vice Chair FIL, Chair UKCoRR, CILIP Councillor, HEA Fellow<br />Email:<br />Tel: 0116-252-2039<br />Web 2/Twitter: llordllama<br />Slides:<br />