Personal Information
Organization / Workplace
New Delhi Area, India India
Occupation
Leader - Analytics Consulting (Telecom)
Industry
Technology / Software / Internet
Website
mykx.wordpress.com
About
Gaurav has around 10 years of professional experience in management consulting, pre-sales and client services. He has extensive exposure in operational strategy and business consulting focusing on process consulting, business value enhancement, growth strategy, business consulting, transformation initiatives, project management and change management working across multiple Tier I/II Telecom clients globally.
He has exposure across various functions in the BSS and OSS domain; primarily in the area of billing, collections, assurance, pre-paid, OSS processes, business intelligence and customer care channels. He is experienced in the application of TMF’s eTOM (Enhanced Telecom Operations...
Tags
innovation
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customer centric framework
human centric design
product innovation
design thinking
customer experience
customer service
product
ibm
microsoft
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ibm websphere
industry
analytics
mortgage industry
business intelligence
communication industry
global
indonesia
philippines
telecommunication
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Presentations
(4)Likes
(2)Top 10 Indian e-commerce brands on Facebook | January 2014
Simplify360
•
10 years ago
Telecom - Indonesia and Philippines
Gaurav Johari
•
11 years ago
Personal Information
Organization / Workplace
New Delhi Area, India India
Occupation
Leader - Analytics Consulting (Telecom)
Industry
Technology / Software / Internet
Website
mykx.wordpress.com
About
Gaurav has around 10 years of professional experience in management consulting, pre-sales and client services. He has extensive exposure in operational strategy and business consulting focusing on process consulting, business value enhancement, growth strategy, business consulting, transformation initiatives, project management and change management working across multiple Tier I/II Telecom clients globally.
He has exposure across various functions in the BSS and OSS domain; primarily in the area of billing, collections, assurance, pre-paid, OSS processes, business intelligence and customer care channels. He is experienced in the application of TMF’s eTOM (Enhanced Telecom Operations...
Tags
innovation
trends
customer centric framework
human centric design
product innovation
design thinking
customer experience
customer service
product
ibm
microsoft
biztalk
ibm websphere
industry
analytics
mortgage industry
business intelligence
communication industry
global
indonesia
philippines
telecommunication
See more