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Smart work introduction2013

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Apply Lean in non-manufacturing environments

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Smart work introduction2013

  1. 1. Smart Work 2013 Copyright 2013 Hawthorne Consulting
  2. 2. What Goes on here? Copyright 2013 Hawthorne Consulting
  3. 3. Lean Office Individual Strengths+ + = Success Copyright 2013 Hawthorne Consulting
  4. 4. FocusStructureDisciplineOwnership Copyright 2013 Hawthorne Consulting
  5. 5. Individual Strengths Your individual strengths contribute to the entire team’s effort. The biggest waste is failing to tap into thecreativity and knowledge of each team member. Copyright 2013 Hawthorne Consulting
  6. 6. Lean Tools1. Visual Workplace2. 5S & Work Area Organization3. Value Stream Mapping4. Quality at the Source5. Pull System/Kanban6. Standard Work7. Work Load Leveling8. Cross Training9. Continuous Improvement Copyright 2013 Hawthorne Consulting
  7. 7. Lean Defined• Creating Greater Value With Less Work.• The Elimination Of Waste• Developing A Culture Of Continuous Improvement Copyright 2013 Hawthorne Consulting
  8. 8. Where do we Start?
  9. 9. Smart Work Recipe1.Make Sure We Know What Our Customers Value2.Determine Ways to Measure How Well We DeliverValue3.Find a way to Visualize or “See” Our Process4.Learn to Spot Waste in our Process5.Understand How Lean Tools Can Help Eliminate Waste6.Involve everyone in Continually Improving7.Have a Process or Method For ContinuousImprovement Copyright 2013 Hawthorne Consulting
  10. 10. Making Sure We Know What Our Customers Value Copyright 2013 Hawthorne Consulting
  11. 11. Thinking about “Value”•What do our Customers value?•How do we know we are delivering value?•Can we measure our success or failure to delivervalue?•Can we determine our efficiency and effectiveness? Copyright 2013 Hawthorne Consulting
  12. 12. What Do OUR Customers Value? Copyright 2013 Hawthorne Consulting
  13. 13. What Should be on OurScoreboard ? Copyright 2013 Hawthorne Consulting
  14. 14. Can we “see” our value stream? Copyright 2013 Hawthorne Consulting
  15. 15. Wherever there is a service for acustomer, there is a Value Stream. The challenge lies in seeing it. Copyright 2013 Hawthorne Consulting
  16. 16. Learning to spot and eliminate “Waste” Copyright 2013 Hawthorne Consulting
  17. 17. 9 Common Office WastesALIGNMENT – Not everyone is working toward the same goalWAITING – Information, equipment, people, etc.PROCESSING / MOTION – Steps that do not add value. Unnecessary complexity and people motionWORK AROUND – Operating parallel or unofficial systemsTRANSLATION – Moving information between systemsUNEVEN FLOW – Work piles up due to batching or uneven demandERRORS & REWORK – Time spent correcting mistakes or redoing workMOVEMENT – Moving items from place to placeVARIATION – Same task but different ways of doing it Copyright 2013 Hawthorne Consulting
  18. 18. More About ValueVA = Value Added (Customer willing to pay)NVA = Non Value Added (Waste)NVABN = Non Value Added but necessary (Waste) Copyright 2013 Hawthorne Consulting
  19. 19. A LEAP OR A CLIMB? Copyright 2013 Hawthorne Consulting
  20. 20. Smart Work Process StepsInterviewsIntro To Smart WorkValue Stream MappingImplementing ChangeFollow-up Copyright 2013 Hawthorne Consulting

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