Gartner's ITScore for BPM Maturity


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Gartner analysts will discuss latest BPM trends at the Gartner Business Process Summit 2011, 7-8 March in London. For further information about the event please visit

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Gartner's ITScore for BPM Maturity

  1. 1. Gartner's ITScore for BPM Maturity: Milestones on a Representative Journey Generally, most are here Level 1 Process-Aware Level 2 Coordinated Process Level 3 Cross-Boundary Process Mgmt. Level 4 Goal-Driven Processes Level 5 Optimized Processes Monitor PPIs and adjust for effectiveness Fully functioning BPCC Advanced technologies in use to balance conflicting goals Organization & Culture Dimensions Process Competencies Methodologies Technology & Architecture Metrics & Measures Governance Acknowledge operational challenges Document and analyze business processes Automation of routine activities Champion role emerges Process owners and governance structures established Measure, monitor and adjust operational processes in real time Public reputation for process excellence Process hierarchy in place, aligned to goals = Example milestone = Example Maturity Journey