Gartner: Top 5 Technology Trends for Customer Relationship Management

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Gartner analysts will discuss future CRM trends at the Gartner Customer Relationship Summit 2011, 14-15 March. For more information please visit europe.gartner.com/crm.

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  • Key Issue: How will CRM technology platforms, architectures, delivery methods and applications evolve to embrace these trends?  The top five technology trends to impact the "customer" and CRM are: 1. Social and Interaction. 2. E-Commerce and Mobile. BI and Analytics. Cloud and SaaS. BPM and SOA.
  • Gartner: Top 5 Technology Trends for Customer Relationship Management

    1. 1. Top 5 Technology Trends for CRM

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