Worldwide Traveling Tips
Samsung ACE PDA Smartphone
BEFORE YOU TRAVEL
Activate your Samsung ACE in the U.S. with Identify international calling codes for location(s) you Set voicemail passcode:
voice and/or data service (email/Web): will visit and location(s) you plan to call: You must know your voicemail passcode to access
To make an international call from an international voicemail outside of the U.S. If you do not know your
Your device must have active voice and/or data
location, you will need: passcode, you may reset it at sprint.com:
service in the U.S. in order for either service to
work internationally. • The international access code of the country where 1. Log in to My Sprint.
Enable your Samsung ACE SIM card and request you are located 2. Select Settings and Passwords at the top of
international voice and/or data capability: • The country code for the country you are calling to the page.
1. Chat with or email an international support rep by • The phone number you are calling 3. Click Voicemail Passcode.
visiting sprint.com/international and clicking Chat
To find a location’s international access code and 4. Enter new passcode, re-enter and click Submit.
with us or Email us or place a call to 1-888-226-7212,
option 2. country code: Texting:
1. Visit sprint.com/sww. Text messaging is not yet available while roaming
2. Request that your SIM card be enabled.
2. Select a country and click Search. outside of the U.S. Although you may receive a free
3. Specify that International Voice and/or International welcome message upon arrival in a country, all other
Data be enabled. 3. The international access code and country messages will be held for 48 hours to be delivered upon
code will be displayed in the International Dialing returning to the Sprint network. Messages that cannot be
Check coverage and features available for the
section under PCS Access Code, GSM Access Code delivered will be deleted after 48 hours.
location(s) you will visit:
and Country Code, respectively.
1. Visit sprint.com/sww.
2. Select a country and click Search.
3. View features available in city list. Scroll through or
select first letter of city name.
092041 Revised 06/09 Sprint Worldwide Traveling Tips > Samsung i325 ACE PDA Smartphone
WHILE TRAVELING ABROAD
WHILE TRAVELING ABROAD 2.Receiving Calls: Simply turn on your phone. Your callers
Enter 1, then your Sprint number. TRAVEL CHECKLIST
General Instructions for Selecting Service Mode: 3.do not need to dial anything different, andand enter not
When voicemail answers, press (star) they will TRAVELBefore Traveling
General – CHECKLIST
Selecting Service Mode: pay extra to reach you. Roaming rates apply to you only.
the voicemail passcode followed by (pound).
Upon arriving in a country with GSM coverage, change the 1. Call Sprint Customer Care to enable phone and SIM card
General – Before Traveling
settings arrivingGSM.country with GSM coverage, change the
Upon to Int’l in a Note that while in the United States, Accessing Voicemail: for international wireless services. If your phone number,
Text Messaging: 1. Call, chat SIM card changes, call CustomerCustomer
settings to Int’l GSM. only in CDMA in the domestic
your device will operateNote that while mode; United States, 1. Dial the international access code (or if in GSM device or with or email a Sprint Worldwide Care to
Care rep to enable phone device or card for international
enable your new number, and SIM SIM.
GSM networks will not be only in CDMA mode; domestic
your device will operate accessible via this device. Text messaging is not yet available while roaming.
mode, press and hold the 0 [zero] key until a
GSM networks will not be accessible via this device. Although you may receive a welcome message upon wireless services. If your phone number, device or SIM
+ appears on your phone display). 2. cardlist of country dialing codes. to enable your new
Get changes, call Customer Care
arrival in a country, all other SMS/text messages will be
1. Press Start > More (left softkey) > More (left softkey) > 3. number, device or SIM.
Set voicemail passcode.
2. Enter you return to Sprint number.
held until 1, then your the U.S.
1. Press Start > More (left softkey) > More (left softkey) > 3. When voicemail answers, press (star) and enter 2. Get list of country dialing codes.
2. The following options appear in the selection window:
Service Mode. Emergency Services: followed by
the voicemail passcode (pound). 3. Set voicemail passcode.
2. TheSprint CDMA
• following options appear in the selection window: In countries using the GSM standard, dial 112 to be
• Int’l CDMA Emergency Services:
routed to the appropriate local emergency services. When Traveling to Another Country
When Traveling to Another Country
Please note that dialing GSM standard, dial but not be
In countries using the 112 works in many, 112 to all, 1. Power phone on. it should find and register with
1. phone on;
3. Int’l GSMnavigation key to select the Int’l GSM service
• Use the
countries. Please contact local sources for an emergency
mode and then key Apply (right softkey). routed to the appropriate local emergency services. 2. available network.
3. Use the navigationpressto select the Int’l GSM service number in CDMA countries. works in many, but not To access data services, ensure you are on the carrier
Please note that dialing 112 2. To access data services, ensure youneedon the carrier
network that supports data. You may are to manually
mode and then press Applybox appears in the display
A “Confirm Reset” dialog (right softkey). all, countries. Please contact local sources for an network that supports data. You may need to manually
switch from 1x to Int’l GSM mode to access data;
A asking if you wish to change phone modes.
“Confirm Reset” dialog box appears in the display emergency number in CDMA countries.
asking if you wish to change phone modes. SpRINT WORLDWIDE switch from CDMA to GSM to access data. Follow
countries where this will be required are noted on the
4. Type “yes” in the box and press Apply (right softkey). directions for ‘Select Servicedirections for “Selecting
following page with **. Follow Mode,’ but instead of
4. Type ‘yes’ in the box and press OK (right softkey). CUSTOmER SUppORT “Sprint CDMA” to the left. GSM” mode.
Service Mode” select “Int’l
5. Press OK (left softkey). The device will power off and then
5. Press Cancel (left softkey) to return to the
SpRINT WORLDWIDE 3. While in GSM your device will automatically search for
restart in the selected mode. From your Sprint phone:
previous screen. CUSTOmER SUppORT 3. While in Int’l GSM mode, your device will automatically
search for data carriers first. However, if data is not on
data carriers first. However, if data is not available
Dial international access code, then 1, then
Manually Selecting device will power off and then
• If you pressed OK, the a Network Access a dedicated team(This call will be free.) chat
817-698-4199, option 2. of Sprint specialists via available on it may be necessary to manuallyto manually
that carrier, that carrier, it may be necessary select a
or email by visiting sprint.com/international and clicking different carrier.
select a different carrier. Follow directions for “Manually
When usingthe selectedin Int’l GSM mode it will
restart in the device mode.
From a with us or Email us or place a call to one of the
Chat landline phone: A list of carriers that offer data service is available on
Selecting a Network” to the left.
automatically search for service. However, it may be
necessary to manually select a different carrier to following numbers: option 2. (Access and
Call 1-817-698-4199, sprint.com; list ofcarriers are addedto sprint.com/sure to
To view a new data networks, go monthly. Be
check for updates: sprintpcs.com/common/popups/
access Calls: From your Sprint phone (Thisin addition to
connection fees may apply call will be free.): international, click Traveling Internationally with a
pop-gprsCarriers.html. click GSM Roaming Partners
long-distance costs.) Sprint Phone and then
Local calls: Local calling procedures vary Phone
1. Press Start (left softkey) > Settings > by country. Dial international access code, then 1, then on the right.
PleaseMore... >same procedures to dial locally from your
> use the Networks. 817-698-4199, option 3. Inserting/Swapping SIM Cards
Samsung the Network selection field,landlineManual.in
2. From ACE as you would from a select phone Toll-free numbers are also available from several Inserting/Swapping SIM Cards
Your Sprint SIM card should be preinstalled. If you get
that country. countries.landline phone:
From a The toll-free* numbers below can be used
Your Sprintcard card should be preinstalled.you need a
a ‘No SIM SIM found’ error message or if If you get
3. Press Menu (right softkey) . to contact Sprint in the following3. (Access and
Call 1-817-698-4199, option countries:
International calls: International access code, country “No SIM card found”your SIM card, please follow the
to reinstall or swap error message or if you need to reinstall
4. Choose Select a Network (option 2). A list of available
code, area code, phone number connection fees may apply in addition to or swap your below to place the SIM the instructionsin
instructions SIM card, please follow card properly below to
networks in the area will appear. • Most Caribbean Islands . . . .1-888-226-7212
Example: Calling Manhattan from Mexico: place phone. card properly in your phone.
your the SIM
• China . . . . . . . . . . . . . . . . . . . .00-1-800-713-0750 1. Press the battery cover release button, slide off the
00 212 then 7-digit Network and select.
5.1Scroll to select a phone number Toll-free numbers are also available from several 1. Slide off the battery cover and remove the battery. battery
countries. .The .toll-free*. .numbers below can be
• France . . . . . . . . . . . . . . .0800-903200 cover, and remove the battery.
6. Press Done London from
Example: Calling(left softkey). Mexico: 2. Hold the SIM card so that the metal contacts on
used to contact Sprint in the following countries: 2. Hold the SIM card so that the metal contacts on the SIM
00 44 20 then 7- or 8-digit phone number • Germany . . . . . . . . . . . . . . . . .0800-180-0951 the SIM card face down with the cutoff corner in the
Making and Receiving Calls: • Most Caribbean Islands . . . . .1-888-226-7212 card face down and the cutoff corner points toward the
• Italy . . . . . . . . . . . . . . . . . . . . . .800-787-986 lower-right corner of the Samsung device.
Local calls: Local calling procedures vary by country. Please • France . . . . . . . . . . . . . . . . . . . .0800-903200 3. Slide the SIM card into the SIM card slot until it stops.
• Mexico . . . . . . . . . . . . . . . . . . .001-877-294-9003 3. Slide the SIM card into the SIM card slot until it stops.
use the same procedures to dial locally from your Samsung • Germany . . . . . . . . . . . . . . . . . .0800-180-0951
Simply turn on your phone. Your callers do not need to dial
ACE as you would from a landline phone in that country. • United Kingdom . . . . . . . . . . .0808-234-6616
anything different, and they will not pay extra to reach you. • Italy. . . . . . . . . . . . . . . . . . . . . . .800-787-986
International calls: Dial the international access code,
Roaming rates apply to you only. *This toll-free service is available at ordinary
country code, area code and phone number. • landline .and .some. public. pay.001-877-294-9003
Mexico . . . . . . . . . . . . . . . phones.
Accessing Voicemail: • This service does. not .cover. any hotel
United Kingdom . . . . . . . . .0808-234-6616
Example: Calling Manhattan, NY, from Mexico: access charges.
1. Dial the international access code (or if in GSM mode,
00 1 212 then 7-digit phone number *This toll-free service is available at ordinary
press and hold the London fromuntil a + appears on your
Example: Calling 0 [zero] key Mexico: landline and some public pay phones.
phone display). 7- or 8-digit phone number
00 44 20 then This service does not cover any hotel
Sprint Worldwide Traveling Tips > Samsung i325 ACE PDA Smartphone
092041 Revised 06/09 Sprint Worldwide Traveling Tips > Samsung i325 ACE PDA Smartphone
Country Voice Data Country Voice Data County Voice Data Country Voice Data Country Voice Data Country Voice Data
WORLDWIDE COVERAGE WITH Afghanistan $3.99 $0.016 Cambodia $3.49 $0.016 Gambia $2.49 Kuwait $3.49 $0.016 Netherlands
$1.99 $0.016 St. Barthelemy $2.49 $0.016
THE SAmSUNG ACE Albania $3.99 $0.016 Cameroon $3.49 Georgia $4.99 $0.016 Kyrgyzstan $4.99 New Zealand** $2.29 $0.016 St. Kitts / $1.99 $0.016
Algeria $2.49 $0.016 Canada $0.59 $0.002 Germany $1.99 $0.016 Laos $3.99 $0.016 Niger $1.99 St. Lucia $1.99 $0.016
To see exactly how far we’ll go to keep you covered,
Andorra $2.39 $0.016 Cayman Is $1.99 $0.016 Ghana $2.49 $0.016 Latvia $2.29 $0.016 Nigeria $3.49 $0.016 St. Martin $2.49 $0.016
check out the chart on the right. It lists all the places (GSM Mode)
where you can get the Sprint service you love. We’ve Angola $2.49 Cayman Is $1.99 $0.002 Gibraltar $1.99 Lebanon $2.49 $0.016 Northern $1.99 $0.002 St. Vincent & $2.99 $0.016
also included voice and data rates* so you’ll always (1x Mode) Mariana Islands Grenadines
know exactly what you’re paying for. For more Antigua &
$2.29 $0.016 Chad $4.99 Greece $1.29 $0.016 Lesotho $3.49 Norway $1.29 $0.016 Sudan $3.49
information, including city level detail, please see Armenia $4.99 $0.016 China $2.29 $0.002 Grenada $1.99 $0.016 Liberia $2.29 Oman $2.49 $0.016 Suriname $3.49
sprint.com/international. (1x Mode)
Aruba $1.99 $0.016 China $2.29 $0.016 Guadeloupe $2.99 $0.016 Libya $3.49 Pakistan $3.49 $0.016 Sweden $1.99 $0.016
Our coverage is expanding into new and exciting places all (GSM Mode) (GSM Mode)
the time. Be sure you have the most current version of this Aruba
$1.99 $0.002 Congo $2.49 Guam $0.59 $0.002 Liechtenstein $1.99 $0.016 Palestine $3.49 Switzerland $1.99 $0.016
document (check revision date on the bottom of the page). Australia $1.29 $0.016 Congo, Rep. of $2.49 $0.016 Guernsey $1.29 $0.016 Lithuania $3.49 $0.016 Peru $2.49 Taiwan** $1.99 $0.016
To access this document online: Austria $1.29 $0.016 Costa Rica $2.29 Guyana $2.49 $0.016 Luxembourg $1.29 $0.016 Philippines $2.29 $0.016 Tajikistan $5.99
1. Visit sprint.com > Support > Phones & Devices. Azerbaijan $4.99 $0.016 Croatia $2.99 $0.016 Haiti $1.99 Macau** $1.99 $0.016 Poland $2.99 $0.016 Tanzania $4.99 $0.016
2. Select Samsung in the manufacturer Bahamas $2.29 Cruise Ship $2.49 $0.020 Hong Kong** $2.29 $0.016 Macedonia $2.99 $0.016 Portugal $1.99 $0.016 Thailand $1.99 $0.016
drop-down menu. Roaming***
Bahrain $2.49 $0.016 Cyprus $2.49 $0.016 Hungary $1.29 $0.016 Madagascar $4.99 $0.016 Puerto Rico Plan Plan Togo $3.49
3. Select Samsung ACE.
Bangladesh** $2.29 Czech $2.29 $0.016 Iceland $1.29 $0.016 Malawi $2.49 Qatar $2.49 $0.016 Tonga $3.49
4. Under Product Information, click User Guides > Republic
Travel Tips Guide Samsung ACE. Barbados
$1.99 $0.016 Denmark $1.99 $0.016 India $2.49 $0.006 Malaysia $2.29 $0.016 Reunion (La) $2.49 $0.016 Trinidad & $1.99 $0.016
(1x Mode) Tobago**
*Voice rates are per minute, and each call is rounded up Barbados
$1.99 $0.002 Djibouti $3.49 India
$2.49 $0.016 Maldives $4.99 Romania $3.49 $0.016 Tunisia $2.49 $0.016
to the next minute. Data rates are per kilobyte; each data Belarus $4.99 $0.016 Dominica $1.99 $0.016 Indonesia** $3.99 $0.016 Mali $3.99 Russia $4.99 $0.016 Turkey $2.29 $0.016
session is rounded up to the next kilobyte. Where data
rate is not displayed, Sprint continues to work to expand Belgium $2.49 $0.016 Dom. Republic $1.99 $0.016 Iraq $3.99 $0.016 Malta $2.29 $0.016 Rwanda $2.49 $0.016 Turkmenistan $4.99
service to include data, but it is not yet available. Sprint
Belize $3.49 Dom. Republic $1.99 $0.002 Ireland $1.29 $0.016 Martinique $2.49 $0.016 San Marino $1.99 $0.016 Turks & Caicos $1.99 $0.016
coverage and rates are subject to change at any time (1x Mode) Islands
without notice; check sprint.com/sww for current rates Benin $4.99 Egypt $2.49 $0.016 Isle of Man $1.29 $0.016 Mauritania $2.49 Saudi Arabia $2.49 $0.016 Uganda $3.49
and coverage prior to travel.
Bermuda $1.99 $0.002 El Salvador $1.99 $0.016 Israel $2.49 $0.002 Mauritius $3.49 Senegal $2.99 Ukraine $3.49 $0.016
Business customers: Please check with your Sprint (1x Mode)
representative for your Sprint Worldwide rates. Bhutan $4.99 Equatorial
$2.49 $0.016 Mexico $1.69 $0.002 Serbia $5.99 United Arab
Note: Although the Samsung ACE will not work in Bosnia &
$3.49 $0.016 Estonia $2.29 $0.016 Italy $1.99 $0.016 Moldova $3.49 $0.016 Seychelles $2.99 $0.016 United
Anguilla, Argentina, Bolivia, Chile, Colombia, Ecuador, Botswana $4.99 Ethiopia $3.49 Ivory Coast $3.49 Monaco $1.29 $0.016 Sierra Leone $2.49 Uruguay $2.29 $0.016
Guatemala, Honduras, Montserrat, Nicaragua, Panama
and Paraguay, Sprint offers options for service. Check Brazil $1.99 $0.002 Faroe Islands $2.99 $0.016 Jamaica $1.99 $0.016 Mongolia $4.99 Singapore $2.29 $0.016 U.S. Virgin Plan Plan
(1x Mode) (GSM Mode) Islands
sprint.com/sww for complete coverage and service details.
Brazil $1.99 $0.016 Fiji $3.49 Jamaica $1.99 $0.002 Montenegro $3.99 $0.016 Slovakia $2.99 $0.016 Uzbekistan $4.99 $0.016
(GSM Mode) (1x Mode)
British Virgin $3.49 $0.016 Finland $1.29 $0.016 Japan $1.99 Morocco $2.49 Slovenia $3.49 $0.016 Vatican City $1.99 $0.016
** Customers traveling to these countries will need to place the Samsung ACE into Int’l GSM Mode Islands**
to access data coverage. Follow directions for Selecting Service Mode.
Brunei $3.99 $0.016 France $1.29 $0.016 Jersey $1.29 $0.016 Mozambique $2.49 $0.016 South Africa $2.49 $0.016 Venezuela** $1.99 $0.016
*** Check sprint.com/international for cruise ships with coverage.
Note: Sprint offers on-network voice and data service in both Puerto Rico and U.S. Virgin Islands. Bulgaria $2.49 $0.016 French Guiana $2.49 $0.016 Jordan $2.99 $0.016 Namibia $2.99 $0.016 South Korea $2.29 $0.002 Vietnam** $4.99 $0.016
International roaming rates and coverage are subject to change at any time without notice; please
check sprint.com/international for most current information. Rates and coverage effective as of June 15, Burkina Faso $3.49 French $2.99 Kazakhstan $4.99 $0.016 Nepal $1.29 Spain $1.99 $0.016 Yemen $3.49
2009. Rates exclude taxes & Sprint Surcharges [including USF charge of up to 11.4% (varies quarterly), Polynesia
Administrative Charge ($0.75/line/month), Regulatory Charge ($0.20/line/month) & state/local fees by
area]. Sprint Surcharges are not taxes or government-required charges and are subject to change. Burundi $1.99 Gabon $4.99 Kenya $3.99 $0.016 Netherlands $1.29 $0.016 Sri Lanka $3.99 $0.016 Zambia $4.99
Details: sprint.com/taxesandfees. Zimbabwe $5.99
092041 Revised 06/09 Sprint Worldwide Traveling Tips > Samsung i325 ACE PDA Smartphone