Global Roaming Quality Platform - Remote IREG, TADIG, CAMEL ...


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Global Roaming Quality Platform - Remote IREG, TADIG, CAMEL ...

  1. 1. Global Roaming Quality Platform - Remote IREG, TADIG, CAMEL and GRQ Testing -
  2. 2. <ul><li>The proportion of an organisations turnover attributed to international roaming is increasing </li></ul><ul><li>Globalization of markets results in an increase in international business </li></ul><ul><li>Mobile technology has become the backbone for the flow of information world wide </li></ul><ul><li>Mobile Provider Groups are covering continental or global markets </li></ul><ul><li>Provider are optimizing roaming services using roaming hub solutions for increasing roaming revenue and reducing operational costs </li></ul><ul><li>Quality Assurance is rising to the indispensable basis for Revenue Assurance </li></ul><ul><li>Today Roaming represents 3% of voice traffic, 13% of revenue and a full 35% of profit of GSM operators. (source: http:// /OSIX-system/Solutions/Roaming-Assurance ) </li></ul>Background Growing Roaming Market
  3. 3. <ul><li>Customers demand the same level of quality at home or abroad </li></ul><ul><li>Roaming Partner agreements based on IREG Specifications defined by ETSI </li></ul><ul><li>TADIG tests to verify correct billing information </li></ul><ul><li>No outbound quality data </li></ul><ul><li>No End-2-End Quality of Service Monitoring </li></ul><ul><li>No defined process for troubleshooting </li></ul>IREG Roaming Quality Assurance
  4. 4. GRQ <ul><li>New Framework for roaming SLAs and KPIs for QoS </li></ul><ul><li>GSMA GRQ - new framework for roaming SLAs and KPIs for QoS </li></ul><ul><li>Roaming services </li></ul><ul><ul><li>Inbound and outbound roaming services </li></ul></ul><ul><ul><li>Voice (2G and 3G) </li></ul></ul><ul><ul><li>Messaging </li></ul></ul><ul><ul><li>Data Services (2G and 3G) </li></ul></ul><ul><li>GRQ Framework </li></ul><ul><ul><li>End-2-End QoS monitoring </li></ul></ul><ul><ul><li>Roaming SLA </li></ul></ul><ul><ul><li>Standardization of Roaming problem reporting and troubleshooting processes </li></ul></ul>GSMA Global Roaming Quality (GRQ) Specification
  5. 5. GRQC <ul><li>as forerunner of GRQ Model </li></ul><ul><li>End-2-End Quality of Service Monitoring without the pressure of SLA contracts </li></ul><ul><li>Central Trouble Shooting process supported by Alarming, Ticketing and Reporting System </li></ul><ul><li>Bilateral problem solution </li></ul><ul><li>Collaboration between roaming partners to analyze problems </li></ul><ul><li>Know how exchange directly with other members </li></ul><ul><li>Sharing cost model (Inbound / Outbound) </li></ul><ul><li>Testing based on standard specifications (IREG, GRQ) </li></ul><ul><li>Quality improving processes supported by roaming specialists </li></ul>Global Roaming Quality Club as the forerunner of GRQ Model
  6. 6. System Overview <ul><li>Central Management Platform, Remote SIM Server, On Site SIM Probes </li></ul>System Architecture
  7. 7. GIS enabled Remote Probe Management <ul><li>More then 250 networks in over 700 locations in more then 75 countries </li></ul>Web based Probe Unit Monitoring
  8. 8. <ul><li>Iran </li></ul><ul><li>UAE </li></ul><ul><li>Pakistan </li></ul><ul><li>Algeria </li></ul><ul><li>Bahrain </li></ul><ul><li>Egypt </li></ul><ul><li>India </li></ul><ul><li>Jordan </li></ul><ul><li>Kenya </li></ul><ul><li>Lebanon </li></ul><ul><li>Morocco </li></ul><ul><li>Nigeria </li></ul><ul><li>Qatar </li></ul><ul><li>Saudi Arabia </li></ul><ul><li>South Africa </li></ul><ul><li>Tunisia </li></ul><ul><li>Australia </li></ul><ul><li>China </li></ul><ul><li>Hong Kong </li></ul><ul><li>Indonesia </li></ul><ul><li>Japan </li></ul><ul><li>Korea </li></ul><ul><li>Malaysia </li></ul><ul><li>New Zealand </li></ul><ul><li>Philippines </li></ul><ul><li>Singapore </li></ul><ul><li>Thailand </li></ul><ul><li>Vietnam </li></ul><ul><li>Argentina </li></ul><ul><li>Brazil </li></ul><ul><li>Canada </li></ul><ul><li>Chile </li></ul><ul><li>Colombia </li></ul><ul><li>Costa Rica </li></ul><ul><li>Dominican Republic </li></ul><ul><li>Guatemala </li></ul><ul><li>Panama </li></ul><ul><li>Peru </li></ul><ul><li>Puerto Rico </li></ul><ul><li>Venezuela </li></ul><ul><li>Austria </li></ul><ul><li>Belgium </li></ul><ul><li>Bosnia </li></ul><ul><li>Bulgaria </li></ul><ul><li>Cyprus </li></ul><ul><li>Croatia </li></ul><ul><li>Czech Republic </li></ul><ul><li>Denmark </li></ul><ul><li>Finland </li></ul><ul><li>France </li></ul><ul><li>Germany </li></ul><ul><li>Greece </li></ul><ul><li>Hungary </li></ul><ul><li>Ireland </li></ul><ul><li>Israel </li></ul><ul><li>Italy </li></ul><ul><li>Luxembourg </li></ul><ul><li>Montenegro </li></ul><ul><li>Netherlands </li></ul><ul><li>Norway </li></ul><ul><li>Poland </li></ul><ul><li>Portugal </li></ul><ul><li>Romania </li></ul><ul><li>Russia Federation </li></ul><ul><li>Slovakia </li></ul><ul><li>Spain </li></ul><ul><li>Serbia </li></ul><ul><li>Sweden </li></ul><ul><li>Switzerland </li></ul><ul><li>Turkey </li></ul><ul><li>United Kingdom </li></ul><ul><li>United States </li></ul>Worldwide Network of 2G / 3G Test Probes
  9. 9. Central Management Platform <ul><li>Web based Test Definition, Test Result Analysis, Trouble Shooting </li></ul><ul><li>Web based personalized test management </li></ul><ul><li>Real time monitoring and trouble shooting </li></ul><ul><li>Ticketing and Collaboration </li></ul><ul><li>GIS based information </li></ul><ul><li>KPI / KQI based monitoring </li></ul><ul><li>Report distribution </li></ul><ul><li>Report collaboration </li></ul><ul><li>Report archiving </li></ul><ul><li>Full text search engine support </li></ul><ul><li>Document management features </li></ul><ul><li>Event based messaging </li></ul><ul><li>Web based Report Designer </li></ul>
  10. 10. Remote SIM Server <ul><li>Centralized SIM card Management </li></ul><ul><li>No fix SIM card in the test probe </li></ul><ul><li>Virtual SIM card transfer </li></ul><ul><li>Very efficient test methodology </li></ul><ul><li>simultaneous access to over 400 Smartcards in one single server </li></ul><ul><li>supports ISO/IEC 7816 compatible Smartcards in ID-000 format including GSM SIM and PKI/Crypto cards </li></ul><ul><li>Any number of Arrays may be combined to form large Smartcard/SIM storages </li></ul>SIM Array
  11. 11. <ul><li>Test Scenario Library with more 200 Test Scenario including IREG, TADIG and GRQ Tests </li></ul>IREG, TADIG and GRQ Tests Test scenario library <ul><li>The most comprehensive testing environment </li></ul><ul><li>Basic Call </li></ul><ul><li>Supplementary Services </li></ul><ul><li>IVR </li></ul><ul><li>Voice Quality </li></ul><ul><li>Push To Talk </li></ul><ul><li>SMS, MMS </li></ul><ul><li>WAP </li></ul><ul><li>VMS, RingBackTones </li></ul><ul><li>USSD </li></ul><ul><li>FTP, PING, HTTP </li></ul><ul><li>Email, IM </li></ul><ul><li>Video Telephony </li></ul><ul><li>Video Quality </li></ul><ul><li>RTSP </li></ul><ul><li>DSL, VoIP </li></ul><ul><li>2G / 3G </li></ul><ul><li>IN / CAMEL </li></ul><ul><li>VAS </li></ul><ul><li>Portal Testing </li></ul><ul><li>Handset Simulation </li></ul>Test case library
  12. 12. <ul><li>KPI / KQI based Monitoring </li></ul>Real Time Monitoring – Trouble Shooting <ul><li>Multi-leveled monitor view </li></ul><ul><li>Grouping based on type of service (SMS, MMS, WAP,etc.) </li></ul><ul><li>Grouping based on underlying network technology (GSM, GPRS, UMTS,etc.) </li></ul><ul><li>Service view – all services at a glance </li></ul><ul><li>Operator view – all operators at a glance </li></ul><ul><li>Inbound and outbound view </li></ul><ul><li>Direct access from a real-time to a historic view (use past experiences to support analysis) </li></ul><ul><li>KPI / KQI based monitoring </li></ul>Web based Monitoring
  13. 13. <ul><li>KPI Charts, Location based data visualisation, Severity based visualisation </li></ul>Wide Range of Visualisation Possibilities <ul><li>Severity Visualisation </li></ul><ul><li>XML/XSL based dashboards </li></ul><ul><li>Location based view </li></ul><ul><li>Adobe Flex based charting </li></ul><ul><li>GIS based visualisation </li></ul><ul><li>On mouse over preview </li></ul><ul><li>Drill down capability integrated </li></ul><ul><li>KPI/KQI based views </li></ul><ul><li>Monitor grouping </li></ul>
  14. 14. <ul><li>False alarms are avoided through an intelligent alarming system </li></ul>Alarming / Ticketing <ul><li>At least 20 values for analyse is required </li></ul><ul><li>Only when the last 4 results have failed is the critical alarm triggered </li></ul><ul><li>The threshold value is increased between 0:00 and 6:00 </li></ul>Alarm severity can be flexible defined Define alarm filters flexibly <ul><li>Alarm should only be sent once with a 2 hour period </li></ul><ul><li>Alarm is only send when no open ticket currently exists </li></ul><ul><li>Alarm should not be sent until the following day </li></ul><ul><li>Only SNMP Alarms are activated </li></ul>Problem tracking using integrated ticketing system
  15. 15. <ul><li>Drill Down using GPS data </li></ul>GIS based information
  16. 16. <ul><li>Significant Information through connecting Real Subscriber Data – xDRs, Billing Data and Statistical Data </li></ul>Drill down to the real subscriber data
  17. 17. <ul><li>KPI / KQI based Reporting </li></ul>Reporting – Long Time Analysis <ul><li>Daily, Weekly, Monthly Reports </li></ul><ul><li>Ad Hoc Reporting </li></ul><ul><li>Report export features </li></ul><ul><li>Report distribution features </li></ul><ul><li>KPI / KQI based reporting (SLA Management) </li></ul><ul><li>Report archiving features </li></ul><ul><li>Report collaboration – communicate about specific errors </li></ul><ul><li>Drill-down features </li></ul><ul><li>Integrated product from the leading Business Intelligence provider, Business Objects. </li></ul>Web based Reporting
  18. 18. <ul><li>Global Roaming Reports - Inbound / Outbound </li></ul>Cross Provider Roaming Reports
  19. 19. <ul><li>All Services - Inbound and Outbound View </li></ul>Inbound / Outbound View
  20. 20. <ul><li>Full Filtering Capabilities </li></ul>Filter Capabilities
  21. 21. <ul><li>Bilateral Problem Tracking </li></ul>Report Collaboration Report Collaboration
  22. 22. <ul><li>Zero Administration Features </li></ul>Zero Administration <ul><li>Reusable Scenario Definition </li></ul><ul><li>Remote Software Update </li></ul><ul><li>3 Layer Watchdog </li></ul><ul><li>Remote Probe Control </li></ul><ul><li>Control over SMS </li></ul><ul><li>Remote Configuration </li></ul><ul><li>Web based Envirnoment </li></ul><ul><li>Central Application Server </li></ul><ul><li>Plug ‘n play probes </li></ul><ul><li>Unattended Test Probes </li></ul>Probe Unit Management
  23. 23. <ul><li>Platform Sharing – Cost Saving </li></ul>Intra-Group Roaming <ul><li>Predestined for mobile provider groups </li></ul><ul><li>Central web based management platform and database </li></ul><ul><li>Personalized access </li></ul><ul><li>Resource management </li></ul><ul><li>Separated test probes </li></ul><ul><li>Separated SIM Arrays </li></ul>Central Management Platform User Group User Group User Group User Group
  24. 24. <ul><li>Remote On Demand Test Execution using Standalone Client </li></ul>Remote Ad Hoc Testing <ul><li>Remote On Demand Testing </li></ul><ul><li>Access to worldwide distributed test probes </li></ul><ul><li>Rapid Test Parameter changing </li></ul><ul><li>Rapid Test Scenario Design </li></ul><ul><li>Design Once Run Everywhere </li></ul><ul><li>Scenario Exchange with CU via XML </li></ul>IP Standalone Client GUI SOAP/SSH/XCP Standalone / On Demand Testing IP IP IP
  25. 25. <ul><li>Roaming Test covering all important locations such as airports, hotels </li></ul>Roaming Drive Test Test Equipment Test Result Analysis
  26. 26. Competitive Edges <ul><li>Central trouble shooting process supported by integrated Alarming and Ticketing system </li></ul><ul><li>Low cost test probes providing higher quantity of locations </li></ul><ul><li>Network independent test probes (2G/3G) </li></ul><ul><li>Small sized test probes for better portability and easy distribution </li></ul><ul><li>VIP Customer Care support utilizing test probe on a USB-stick (brand new) </li></ul><ul><li>The most comprehensive Reporting Environment providing Collaboration Features </li></ul><ul><li>Already in use by provider groups for their In-Group Roaming QoS management </li></ul><ul><li>Most comprehensive end-to-end test library </li></ul><ul><li>Enterprise Platform covering both top-management and technicians requirements </li></ul>
  27. 27. Thank you for your attention