Class it outsourcing short presentation


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Class it outsourcing short presentation

  1. 2. Agenda 1) The company 2) IT Services 3) Differentiators
  2. 3. Agenda 1) The Company 2) IT Services 3) Differentiators
  3. 4. The first IT Outsourcing company exclusively dedicated to the companies operating in Romania The Company <ul><li>Established in 2001 </li></ul><ul><li>Management with previous experience in IT business solutions acquired in companies as PCNET and Vodafone </li></ul><ul><li>Technical Department with over 200 years accumulated experience in IT&C sector </li></ul><ul><li>Modern approach on motivating the team (there are no employees, only partners) </li></ul><ul><li>Revenue for 2007 (estimated): 1.500.000 Euro </li></ul>
  4. 5. The first IT Outsourcing company exclusively dedicated to the companies operating in Romania The Company <ul><li>Vision </li></ul><ul><li>“ become favourite company for Outsourcing IT&C services in Romania and if this will drive us to the first place in the market until 2010, it will be a recognition of accomplishing of our objective ” </li></ul><ul><li>Mission </li></ul><ul><li>” we are contributing to the success of the companies activating in Romania by supplying complete IT services, at the highest quality standards and personalised for the specific business of our clients” </li></ul>
  5. 6. Over 100 companies from various fields: financial, legal, media, production, retail, services, brokerage Representative customers <ul><li>Rompetrol </li></ul><ul><li>Coca Cola </li></ul><ul><li>Generali Romania </li></ul><ul><li>Merck Sharp&Dohme </li></ul><ul><li>Foreign Investors Council </li></ul><ul><li>Sema Real Estate </li></ul><ul><li>Credit Zone </li></ul><ul><li>HTI </li></ul><ul><li>EMI </li></ul><ul><li>Deloitte </li></ul><ul><li>UPM Romania </li></ul><ul><li>Sanoma Hearst Romania </li></ul><ul><li>Business Publishing Group </li></ul><ul><li>PKF </li></ul><ul><li>Compass Consulting </li></ul><ul><li>Dale Carnegie Training </li></ul><ul><li>Romanel </li></ul><ul><li>Douglas </li></ul>
  6. 7. Agenda 1) The Company 2) IT Outsourcing Services 3) Differentiators
  7. 8. IT Outsourcing IT Outsourcing Services <ul><li>Professional Help Desk for users </li></ul><ul><ul><ul><li>By telephone (registering, primary identification, solving) </li></ul></ul></ul><ul><ul><ul><li>Interventions (identification, escalation, solving) </li></ul></ul></ul><ul><ul><ul><li>Full time / half time dedicated network administrator/s </li></ul></ul></ul><ul><li>Implementation/administration of 2 nd and 3 rd level infrastructure </li></ul><ul><ul><ul><li>Local Communications (LAN) </li></ul></ul></ul><ul><ul><ul><li>External Communications (WAN) </li></ul></ul></ul><ul><li>Implementation/administration of centralised services </li></ul><ul><ul><ul><li>Servers SO Windows 200x Server, Linux (Unix), etc </li></ul></ul></ul><ul><ul><ul><li>Dedicated equipments: SANs, etc </li></ul></ul></ul><ul><li>Documentation and Inventory/Printing Management </li></ul><ul><li>Monitoring infrastructure and services in real time </li></ul>
  8. 9. Professional Help Desk IT Outsourcing <ul><li>Organised and modern approach using an electronic Trouble Ticketing System that ensures: </li></ul><ul><ul><ul><li>Complete documentation of the whole technical support process </li></ul></ul></ul><ul><ul><ul><li>Detailed monitoring of the situations observed/noted by users </li></ul></ul></ul><ul><ul><ul><li>Obtaining reports regarding the service’s performance </li></ul></ul></ul><ul><li>Increased efficiency through interactive and in real time approach and together with the user, and implicitly through carrying on a training on-the-job </li></ul><ul><li>On-site intervention guaranteed from the point of view of the time of reaction and solving the situation </li></ul><ul><li>Proactive reaction to observed/noted situations by using the history of the interventions </li></ul>
  9. 10. L2/L3 Infrastructure Mgm IT Outsourcing <ul><li>Experienced specialists, experts in communications, certified by equipments and solutions producers: Cisco Systems (CCNA, CCNP), Allied Telesyn, Nortel, AMP. </li></ul><ul><li>Testing/Reception of physical access and transport infrastructure </li></ul><ul><li>Implementation and administration of access infrastructure and communications transport and guaranteeing non-stop functionality on SLA (Service Level Agreement) basis: </li></ul><ul><ul><ul><li>Uptime Level </li></ul></ul></ul><ul><ul><ul><li>Emergency Planning </li></ul></ul></ul><ul><li>Implementation of carrier-grade solutions, that will optimise the existent infrastructure </li></ul>
  10. 11. Centralised Services Infrastructure IT Outsourcing <ul><li>Professional implementation and administration of OS : </li></ul><ul><ul><ul><li>Guaranteed security, professional back-up, optimisation </li></ul></ul></ul><ul><li>Implementation and administration of Windows 200x Server services : </li></ul><ul><ul><ul><li>Active Directory: Domain Controller + Policy </li></ul></ul></ul><ul><ul><ul><li>Exchange Server, MS Sql, </li></ul></ul></ul><ul><li>Implementation and administration of Linux services: </li></ul><ul><ul><ul><li>Email: SMTP - sendmail, postfix, qmail , POP3, IMAP </li></ul></ul></ul><ul><ul><ul><li>Web: apache, tux </li></ul></ul></ul><ul><ul><ul><li>Data bases: (MySQL, PostreSQL), SNMP </li></ul></ul></ul><ul><li>Experienced specialists certified by: Microsoft (MCSA, MCSE), CompTIA, Linux (RHCE) which guarantee the services rendered according to the SLA. </li></ul>
  11. 12. Documentation and Inventory Management IT Outsourcing <ul><li>Approach according to standards, one-time or permanently updated in conformity with the changes occurred, available at any moment on a secure platform </li></ul><ul><li>Complete documentation of the IT system: </li></ul><ul><ul><ul><li>Communications network L1/L2/L3 and above </li></ul></ul></ul><ul><ul><ul><li>Services Server (configuration, functionality) </li></ul></ul></ul><ul><ul><ul><li>Work Stations </li></ul></ul></ul><ul><li>Complete management of the IT base </li></ul><ul><ul><ul><li>Hardware </li></ul></ul></ul><ul><ul><ul><li>Software (licences) </li></ul></ul></ul><ul><li>Efficient printing solutions </li></ul>
  12. 13. Infrastructure and Services monitoring IT Outsourcing <ul><ul><li>Supervising in real time of the infrastructure and services </li></ul></ul><ul><ul><li>In case of problems, sending immediate warning by phone, e-mail or SMS or </li></ul></ul><ul><ul><li>Identifying the problem and first level of technical support </li></ul></ul><ul><ul><li>Escalation at the service provider with Ticket </li></ul></ul><ul><ul><li>Monitoring of the resolution of the problem </li></ul></ul><ul><ul><li>Optional, supporting hands-on in the supervised locations </li></ul></ul><ul><ul><li>Supervising of SLA with the providers of data and voice communication services </li></ul></ul>
  13. 14. We use our experience and expertise to support your business Consultancy <ul><li>Design access and transport communications network </li></ul><ul><li>VPN solutions for remote access </li></ul><ul><li>Primary security </li></ul><ul><li>Operational policies </li></ul><ul><ul><ul><li>Implementation/Configuration/administration </li></ul></ul></ul><ul><ul><ul><li>Backup, etc </li></ul></ul></ul><ul><li>Cost efficient: </li></ul><ul><ul><ul><li>Acquisition </li></ul></ul></ul><ul><ul><ul><li>Communication </li></ul></ul></ul><ul><li>Selection/implementation of solutions </li></ul>
  14. 15. Agenda 1) The Company 2) IT Outsourcing Services 3) Differentiators
  15. 16. Complete documentation, secure available online Differentiators
  16. 17. Well-informed and strategic approach Advantages <ul><li>For each client will be draw up together with the management, a document comprising IT politics and procedures. This will offer full information regarding the IT infrastructure and the way it will be managed. </li></ul>
  17. 18. Thank you !