This is Compass
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This Is Compass

  1. 1. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment An introduction to the way we work More > > V1.2 November 2007 This document is for internal use only Intro
  2. 2. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Welcome to This is Compass. This document’s purpose is to provide you with a simple introduction to Compass so that you can be clear about what we do and the way we do business. Our aim is to make Compass a truly great company, world-class in our market, renowned for the quality of our people, service and results; and to share the benefits of our success with our customers, shareholders and our people. To achieve this we want you to drive the performance in your part of the business within the common Group operating framework and principles set out in this document. Together as a Group we will be successful in achieving our goals. You can count on my support. Richard Cousins, Group Chief Executive <> V1.2 November 2007 This document is for internal use only Intro
  3. 3. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Our Business > Our Business Objective > Our Operating Philosophy Our Business Objective is to deliver shareholder value by leveraging the benefits of being a Group, > Our Services delivering structured growth in our chosen > Support Services markets and achieving our vision to be a > Our Sectors world-class provider of contract foodservice > Consumer Brands and support services. > Geographies <> V1.2 November 2007 This document is for internal use only Intro
  4. 4. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Operating Philosophy > Our business > Our Business objective is to Objective deliver sustainable Our mission is to have everyone • A clear Group framework of • A strong performance culture shareholder value. > Our Operating in Compass committed to controls and procedures within and a Management Performance > We provide food and consistently delivering superior which country managing (MAP) framework focused on Philosophy support services. service in the most effective way, directors are empowered to the five key drivers of profit: for the shared benefit of our run their businesses > Our Services > We focus on six 1. Client sales and marketing clients, consumers, shareholders core market sectors. • Delivering the highest quality and 2. Consumer sales and and employees. > Support Services service performance, whilst at the marketing > We operate in around Achieving this requires: same time relentlessly driving to 70 countries. 3. Cost of food > Our Sectors be the lowest cost, most efficient • A strategy focused on contract 4. Unit costs provider > Consumer Brands foodservice and support services; 5. Above Unit costs developing our existing expertise • Setting the highest standards for > Geographies and strengths in contract corporate governance and foodservice and support services responsible business practice, in those sectors and countries including all aspects of business that have real prospects for conduct, health, safety and growth, as well as providing the environmental practices global capability necessary to support our growing international client base Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  5. 5. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Operating Philosophy > Our business > Our Business objective is to Objective deliver sustainable • Adhering to our guiding principles… shareholder value. > Our Operating - Health, Safety and > We provide food and Philosophy Environment First support services. - Delivering for Clients > Our Services > We focus on six and Consumers core market sectors. - Developing our People > Support Services and Valuing Diversity > We operate in around 70 countries. - Profitable Growth > Our Sectors - Constant Focus on > Consumer Brands Performance and Efficiency …and living our values: > Geographies - Openness, Trust and Integrity - Passion for Quality - Win Through Teamwork - Responsibility - Can-do <> V1.2 November 2007 This document is for internal use only Intro
  6. 6. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Services > Our business > Our Business objective is to Objective deliver sustainable Foodservice • Profit & loss. We have control Vending is an important part of shareholder value. > Our Operating We provide foodservice in captive over the offer to the consumer our offer. In North America we > We provide food and or semi-captive environments in and set the price. This type of provide integrated foodservice and Philosophy support services. our chosen sectors. Contracts with arrangement usually occurs where vending through our own route our clients are normally based on there is little or no client subsidy. vending operation. In the UK, > Our Services > We focus on six four models: Europe and the rest of the world core market sectors. • Concessions. We pay an agreed we mainly deliver it either through a > Support Services • Management fee. All of the percentage of revenue for the right > We operate in around third party or a combination of us operating costs are paid by us to trade at the clients’ premises. 70 countries. > Our Sectors and a third party. and recharged to the client along This type of arrangement is widely with an agreed fee. This type of used in the leisure sector. > Consumer Brands arrangement is most often used where the client is subsidising > Geographies the food offer. • Fixed price. The client pays an agreed price for a specified range of services. This may be varied, for example, if the number of consumers changes considerably. <> V1.2 November 2007 This document is for internal use only Intro
  7. 7. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Support Services > Our business > Our Business objective is to Objective deliver sustainable Our aim is to provide our customers Core Services We provide these either as single shareholder value. > Our Operating with a complete food and support or multiple services, and as a fully We provide 8 core services, based > We provide food and services solution. integrated solution, which in Philosophy on distinctive competencies: support services. countries that have a well Our strategy for developing the • Cleaning developed support services > Our Services > We focus on six support services market is to initially capability includes a range of core market sectors. • Housekeeping focus on developing the B&I and extended services. > Support Services Healthcare markets by delivering a > We operate in around • Business & Office Services consistent capability in a core 70 countries. > Our Sectors • Health, Safety & Security set of services in a core group of countries, and continuing to extend • Project Management > Consumer Brands this in a disciplined way. Alongside • Logistics & Transport this we will continue to develop the > Geographies successful model we have for • Building & Operations delivering integrated support Maintenance services in the Defence, Offshore • Outdoor and Remote Sites sector. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  8. 8. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Support Services > Our business > Our Business objective is to Objective deliver sustainable shareholder value. > Our Operating Business > We provide food and House- Food- Security Cleaning Philosophy & Office keeping services Services support services. Services “Food” “Hygiene” “Support” “Hospitality” “Trust” > Our Services > We focus on six core market sectors. > Support Services > We operate in around Client Core 70 countries. > Our Sectors Business > Consumer Brands > Geographies Project Logistics & Building Ops Outdoor Management Transport Maintenance “Efficiency” “Environment” “Reliability” “Innovation” Compass People/ Geographical Health & Self Global distinctive Innovation Service/ scope/size Safety Performer Consistency competencies Quality <> V1.2 November 2007 This document is for internal use only Intro
  9. 9. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Business & Industry It is our consumer focus that drives Fine Dining shareholder value. > Our Operating the development and innovation No-one understands food at work Food is at the heart of what we > We provide food and in our food offers, brands and Philosophy quite like we do, whether it is in do and, often working with world- support services. service and draws consumers back offices, distribution or any other renowned chefs such as Gary to our restaurants and food outlets > Our Services > We focus on six work environment. Providing a Rhodes, Albert Roux and Wolfgang day in day out. We work with our core market sectors. choice of quality, nutritious and Puck, we bring exceptional clients to define and deliver the > Support Services well balanced food for employees gastronomic creativity and flair, style > We operate in around optimum solution from restaurants through the working day is an and hospitality to executive dining 70 countries. > Our Sectors to café style outlets and coffee bars essential part of their motivation and rooms, prestigious social and cultural to vending. productivity. This spans everything events and world famous venues. > Consumer Brands from on-site staff restaurants, We also provide a range of in-house cafés and convenience multi-services based on our core > Geographies stores to vending. In today’s market categories of services – Cleaning, their expectations of quality, choice Housekeeping, Business & Office and value are equally as discerning Services, Health, Safety, Security, as you would find on the high street. Project Management, Logistics & Transport, Building & Operations Maintenance and Outdoor. These can be provided either as an integrated solution or on a stand alone basis. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  10. 10. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Education Healthcare & Seniors Our foodservice offer is broader than shareholder value. > Our Operating just patient feeding and includes From kindergarten to college, we One of the most demanding > We provide food and staff and visitor restaurants and Philosophy provide a nutritious, well-balanced markets in which we operate. support services. convenience outlets. diet to fuel the development of Dedicated professionalism, the > Our Services > We focus on six young minds and bodies. In the UK, very highest standards of food In terms of support services, core market sectors. for example, we have already been safety and hygiene, working with we also provide a range of > Support Services introducing menus that meet the UK clinical staff and having a detailed multi-services based on our core > We operate in around Government’s new guidelines on understanding of the nutritional categories of services – Cleaning, 70 countries. > Our Sectors nutritional standards for school needs of those we care for have Housekeeping, Business & Office meals ahead of their 2008 deadline. made us a leader in this market. Our Services, Health, Safety, Security, > Consumer Brands In the USA our Eat, Learn, Live innovative patient feeding Project Management, Logistics & philosophy embodies our programmes, such as Catering Transport, Building & Operations > Geographies commitment to help build strong to You, and the application of Maintenance and Outdoor. These bodies and sharp minds with a Steamplicity, our system of steam can be provided either as an healthy diet. cooking restaurant quality, fresh hot integrated solution or on a stand meals, have revolutionised patient alone basis. feeding, delivering a greater choice of nutritious meals delivered to order to the patients. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  11. 11. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Sports & Leisure Defence, Offshore shareholder value. > Our Operating & Remote sites We have unparalleled experience in > We provide food and Philosophy providing high quality foodservice for We provide vital workplace support support services. some of the world’s most prestigious for people working in some of the > Our Services > We focus on six sporting and leisure venues, visitor most hostile and demanding terrains core market sectors. attractions and social events. in the world from oil rigs in the North > Support Services Sea to gold mines in the Australian > We operate in around In addition we have the specialist Outback. Our technical and logistical 70 countries. in-house expertise and resources > Our Sectors competence, commitment to health to provide a single source for and safety and ability to effectively > Consumer Brands the complete marketing and mobilise contracts have earned us management of corporate hospitality an enviable reputation for providing > Geographies packages. fully integrated food and support services for global clients with workers around the world. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  12. 12. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Where there is sufficient market density in a country we have a portfolio shareholder value. > Our Operating of sector operating companies that focus on a specific sector. > We provide food and Philosophy support services. > Our Services > We focus on six core market sectors. Key to Symbols > Support Services > We operate in around Business & Industry 70 countries. > Our Sectors Fine Dining Healthcare & Seniors > Consumer Brands Education Sports & Leisure > Geographies Defence, Offshore & Remote sites Vending Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  13. 13. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable In countries that do not yet have critical mass we have shareholder value. > Our Operating a single operating company providing multi-sector > We provide food and solutions. Examples of this are Onama in Italy and Philosophy support services. Seiyo Food-Compass Group in Japan. > Our Services > We focus on six core market sectors. > Support Services > We operate in around 70 countries. > Our Sectors > Consumer Brands In certain countries/markets we also operate joint ventures. > Geographies Middle East Brazil India <> V1.2 November 2007 This document is for internal use only Intro
  14. 14. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Consumer Brands > Our business > Our Business objective is to Objective deliver sustainable In the foodservice market we shareholder value. > Our Operating provide a range of in-house brands, > We provide food and concepts and programmes, often Philosophy support services. market segment or even client specific. Examples of these include: > Our Services > We focus on six core market sectors. > Support Services > We operate in around 70 countries. > Our Sectors > Consumer Brands > Geographies In addition we operate consumer brands on a franchise basis in certain countries and markets. Examples of these include: <> V1.2 November 2007 This document is for internal use only Intro
  15. 15. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Geographies > Our business > Our Business objective is to Objective deliver sustainable Our global footprint is important in order to give us the scale and shareholder value. > Our Operating coverage necessary to support and develop international clients. > We provide food and Philosophy support services. Algeria Czech Republic Israel Nigeria Spain > Our Services Angola Denmark Italy Norway Sudan > We focus on six core market sectors. Argentina East Timor Japan Papua New Guinea Sweden > Support Services Australia Egypt Kazakhstan Peru Switzerland > We operate in around 70 countries. > Our Sectors Austria Finland Luxembourg Philippines Thailand Azerbaijan France Malawi Poland Turkey > Consumer Brands Bangladesh Gabon Malaysia Portugal UAE Belgium Germany Mali Qatar United Kingdom > Geographies Brazil Ghana Mexico Republic of Ireland USA Canada Hong Kong Mongolia Romania Zambia Chile Hungary Mozambique Russia China Iceland Namibia Singapore Colombia India Netherlands Slovakia Croatia Indonesia New Zealand South Africa <> V1.2 November 2007 This document is for internal use only Intro
  16. 16. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Vision and Values > Our Vision > Our Mission Our Vision and Values framework captures in > Our Guiding Principles words the spirit of Compass – what we want to > Our Values be, what we believe is important and what we want to be known for. This guides our everyday decisions, actions and behaviours. <> V1.2 November 2007 This document is for internal use only Intro
  17. 17. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Vision – sets out what > Our Vision sets out > Our Vision what we want to be. we want to be > Our Mission > Our Mission sets out how we’re going To be a world-class provider of contract foodservice > Our Guiding to achieve this. and support services, renowned for our great people, Principles > Our Guiding our great service, and our great results. Principles literally > Our Values guide our decision making. > Our Values set out what we believe in. > We refer to our Vision, Mission, Guiding Principles and Values collectively as our Vision and Values. <> V1.2 November 2007 This document is for internal use only Intro
  18. 18. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Mission – sets out how we > Our Vision sets out > Our Vision what we want to be. are going to achieve this > Our Mission > Our Mission sets out how we’re going Everyone in Compass is committed to > Our Guiding to achieve this. consistently delivering superior service in the Principles > Our Guiding most efficient way, for the shared benefit of Principles literally our customers, shareholders and employees. > Our Values guide our decision making. > Our Values set out what we believe in. > We refer to our Vision, Mission, Guiding Principles and Values collectively as our Vision and Values. <> V1.2 November 2007 This document is for internal use only Intro
  19. 19. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Guiding Principles – these set out > Our Vision sets out > Our Vision what we want to be. what guides our decision making > Our Mission > Our Mission sets out how we’re going > Our Guiding to achieve this. Health, Safety and Developing our People Constant Focus on Environment First – and Valuing Diversity – Performance and Efficiency – Principles > Our Guiding never to compromise on the to recognise the diversity and to deliver the highest quality and Principles literally health and safety of our customers contribution of our people. We performance, whilst relentlessly > Our Values guide our and our people, and to manage create a work environment that driving to be the lowest cost, decision making. responsibly the impact that our is challenging and provides the most efficient provider. business has on the environment. opportunities and support for > Our Values set out everyone to develop, learn what we believe in. Delivering for Clients and succeed. and Consumers – > We refer to our to earn the continued loyalty of Profitable Growth – Vision, Mission, our customers by consistently to deliver shareholder value through Guiding Principles demonstrating why we are the disciplined, sustainable growth, and Values first choice for quality, service, underpinned by strong governance, collectively as our value and innovation. that contributes to and leverages the Vision and Values. benefits of our global scale. <> V1.2 November 2007 This document is for internal use only Intro
  20. 20. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Values – these set out what we collectively > Our Vision sets out > Our Vision what we want to be. believe in and guide our behaviours > Our Mission > Our Mission sets out how we’re going > Our Guiding to achieve this. Openness, Trust Win Through and Integrity Teamwork Can-do Principles > Our Guiding We set the highest ethical and We encourage individual ownership, We take a positive and commercially Principles literally professional standards at all times. but work as a team. We value the aware “can-do” approach to the > Our Values guide our We want all our relationships to expertise, individuality and opportunities and challenges we face. decision making. be based on honesty, respect, contribution of all colleagues, fairness and a commitment to working in support of each other > Our Values set out open dialogue and transparency. and readily sharing good practice, what we believe in. in pursuit of shared goals. > We refer to our Vision, Mission, Passion for Guiding Principles Quality Responsibility and Values We are passionate about delivering We take responsibility for our collectively as our superior food and service and take actions, individually and as a Group. Vision and Values. pride in achieving this. We look to Everyday, everywhere we look to replicate success, learn from make a positive contribution to the mistakes and develop the ideas, health and wellbeing of our innovation and practices that customers, the communities we will help us improve and lead work in and the world we live in. our market. <> V1.2 November 2007 This document is for internal use only Intro
  21. 21. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Management > The Group Board > The Group Executive Committee Structure > Forums > Group Managing The management structure of the Group Directors & Country/Sector sets out clear roles, accountabilities Leadership Teams and levels of authority within our overall > Group Functions corporate governance framework. <> V1.2 November 2007 This document is for internal use only Intro
  22. 22. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW The Group Board > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive The Group Board has ultimate and customers and suppliers, • The Group’s dividend policy the overall conduct of Committee legal responsibility for the overall as well as the social and legal the Group. • Establishing the Group’s corporate conduct of the Group and its powers, responsibilities we have to the governance framework and internal > The Group Executive > Forums authorities and duties are set out in communities in which we operate. controls, including the Committee is its Articles of Association as a UK The scope of the Board’s role covers: establishment of Group Board > Group Managing responsible for all Public Limited Company (PLC). sub-committees, their membership aspects of the • Approval of the Group’s strategy Directors & The Group Board is headed by and terms of reference and operating framework Group’s operations Country/Sector the Chairman. • Changes in the capital structure and performance. • Approval of the Group’s Annual Leadership Teams The Board comprises a majority of of the Group and in particular Report and Accounts and Interim > The Group Managing Non-executive Directors, led by the the issue of allotment of shares Financial Statements > Group Functions Directors oversee the Chairman, in addition to the Executive in the company performance of • Appointment and removal of Directors; this ensures that there is • Approval of Treasury and tax policies country and sector Group Directors and the Company always a voting majority represented businesses within Secretary, and Board succession • Review of the Group’s corporate by strongly independent and highly geographic regions. planning responsibilities, including safety, experienced Non-executive Directors health and environment in guiding the decisions of the Board • Appointment and removal of to align with the best interests of the Group’s auditors and their • Approval of any notice of its shareholders. remuneration General Meeting and any other communication to shareholders In its dealings, the Group Board • Remuneration policy for Group has regard to the interests of Board directors and other senior Compass as a whole, its executives, including share shareholders, its people, its incentive schemes Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  23. 23. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW The Group Board > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive The Group Chief Executive and The Group Chief Executive’s Role of the Non-executive the overall conduct of Committee the Chairman are collectively responsibilities include: Directors the Group. responsible for the leadership of the • Delivering the Group’s financial Their role is to provide independent > The Group Executive > Forums Group. The Chairman’s primary and strategic targets challenge and scrutiny to the Committee is responsibility is leading the Board, business strategy and performance, > Group Managing responsible for all • Developing the Group’s strategic a role which includes: and the standards of corporate aspects of the plan, in consultation with the Directors & • Building an effective Board team governance, including financial Group’s operations Chairman and setting targets Country/Sector and evaluating its performance controls and risk management. and performance. and priorities Leadership Teams • Ensuring effective communication • Managing the operational running > The Group Managing with shareholders, including > Group Functions of the business Directors oversee the running the Group’s Annual performance of • Building an effective Executive team General Meeting (AGM) country and sector • Supporting the Group Chief businesses within Executive in the development geographic regions. and implementation of the Group’s strategy Continued >> <> V1.2 November 2007 This document is for internal use only Intro

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