Soc 110 soc110

1. SOC/110
TEAMWORK, COLLABORATION, AND
CONFLICT RESOLUTION
The Latest Version A+ Study Guide
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SOC 110 Entire Course Link
https://uopcourses.com/category/soc-110/
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SOC 110 Week 1 Participation
Case Study: The Study Group Dilemma
Read the case study and questions 1 and 2 on p. 2 of Working in Groups.
Discuss your responses with the class.
All-Star Team
Reflect on this week's readings.
Discuss with your classmates the following:
 How would you decide what skills and experiences are needed to complete
projects with quality and efficiency?
 Choose and describe a problem or project in your workplace that calls for a team
solution.
 If you could build this team with famous people of the past and present, who would
you select? Explain your rationale.
 Match the skills and experiences needed with each selection. You may select
people from politics, sports, entertainment, or other areas.

2.  The team must have between four and six members.
 Write out your All-Star team selection and provide your rationale for the choices in
no more than 70 words. Be prepared to discuss selections and rationale with the
class.
SOC 110 Week 1 Group Communication Competencies Survey and
Summary
Complete the University of Phoenix Material: Group Communication Competencies
Survey.
Write a 350- to 525-word summary of your results and ways to improve your competency.
Click the Assignment Files tab to submit both parts of your assignment.
Group Communication Competencies
Survey
Part 1
On a 5-point scale, where 5 is “extremely important” and 1 is “not at all important,” rate the
following types of group competencies in terms of their importance for becoming a highly
effective group member. Circle (or highlight) one number for each item.
Part 2
When you are finished, write a 350- to 525-word summary of your results and ways to improve
your competency. You may write your summary at the bottom of this document, or in another
Word document.
Member and Group Competencies Extremely
Important
Very
Important
Somewhat
Important
Not Very
Important
Not at All
Important
1. Understand the group
communication process.
5 4 3 2 1
2. Reduce your nervousness when
speaking in a discussion or
meeting.
5 4 3 2 1
3. Understand, respect, and adapt to 5 4 3 2 1

3. diverse group members.
4. Communicate openly and
ethically.
5 4 3 2 1
5. Carry out critical task roles, by
asking questions and
summarizing ideas, and social
roles, by encouraging and
supporting members.
5 4 3 2 1
6. Influence group members to
change their attitudes and
behavior.
5 4 3 2 1
7. Use and interpret nonverbal
communication effectively.
5 4 3 2 1
8. Develop clear group goals. 5 4 3 2 1
9. Listen appropriately and
effectively to other members.
5 4 3 2 1
10. Intervene appropriately to
resolve member and group
problems.
5 4 3 2 1
11. Develop effective interpersonal
relationships with group
members.
5 4 3 2 1
12. Manage and resolve
interpersonal conflicts.
5 4 3 2 1
13. Develop and follow a
well-organized meeting agenda.
5 4 3 2 1
14. Actively contribute to group
discussions.
5 4 3 2 1
15. Use gestures, body language, and
eye contact effectively.
5 4 3 2 1
16. Demonstrate strong leadership
skills.
5 4 3 2 1
17. Research and share important
ideas and information with group
members.
5 4 3 2 1

4. 18. Use visual aids and presentation
software effectively.
5 4 3 2 1
19. Plan and conduct effective
meetings.
5 4 3 2 1
20. Use appropriate procedures for
group decision making and
problem solving.
5 4 3 2 1
21. Ask questions to clarify ideas
and get needed information.
5 4 3 2 1
22. Motivate group members. 5 4 3 2 1
23. Use assertiveness strategies and
skills confidently and effectively.
5 4 3 2 1
24. Respect and adapt to group
norms, or standards of behavior.
5 4 3 2 1
25. Prepare and deliver effective
presentations or oral reports.
5 4 3 2 1
26. Use appropriate and effective
words in a group discussion.
5 4 3 2 1
27. Use parliamentary procedures
effectively and fairly in
meetings.
5 4 3 2 1
28. Use effective technologies and
skills to communicate in virtual
groups.
5 4 3 2 1
29. Develop and present valid
arguments and opinions in a
group discussion.
5 4 3 2 1
30. Provide appropriate emotional
support to group members.
5 4 3 2 1
31. Other strategies or skills: 5 4 3 2 1

5. SOC 110 Week 1 The Value of Teams
Resource: Ch. 1 & 2 of Working in Groups
Write a 100- to 200-word response to each of the following:
 In what kind of teams have you participated?
 How is communication in a team different from one-on-one communication,
according to the text?
 What are some advantages of teamwork? What are some disadvantages? Be
specific.
 Identify and describe the stages of team development.
 How might stronger team skills benefit you? How might you use teamwork skills in
your job? Provide specific examples.
 What is it like to participate in a virtual meeting, such as web-based,
teleconference, and so forth? Describe three ways in which this type of
participation is different from participating in a face-to-face meeting.
Click the Assignment Files tab to submit your assignment.
SOC 110 Week 2 Participation
Building A Team Of Talent
Watch and discuss "Building A Team Of Talent" on this week's Electronic Reserve
Readings page.
 What strengths do you bring to a team at work?
 How do you see your strengths fitting in and supporting the needs of a team?
Discuss and respond to your peers.
Team Building
Watch "Team Building" on this week's Electronic Reserve Readings page.
 What do you think of the techniques of team building discussed in this video?
 When would you use this technique while working on a team project at school or
at work?
Discuss and respond to your peers.

6. Survivors
Resource: Ch. 3 & 4 of Working in Groups and the Week Two videos "Building A Team
Of Talent" and "Team Building"
Imagine you wake up on the beach of a small, rocky island along with your friends,
uninjured. Your plane, partially submerged offshore, is mechanically and electrically
incapacitated. The pilot and co-pilot are nowhere to be found. The island is about a mile
from a larger landmass visible across the water. In contrast to your present surroundings,
you see that the larger landmass contains vegetation.
Identify and discuss communication strategies to facilitate formulating a plan to deal with
your situation. Include how you and your friends might function as a team to ensure that
you all survive.
Discuss your responses with the class
SOC 110 Week 2 Creating an Agenda
Resource: Ch. 11 & 12 of Working in Groups
Create an agenda for a team meeting on a topic of your choice. Draw from your own
experience working within a group with the goal of achieving a specific task. You may use
your experience as a student working in a group, or develop a plan for a future learning
team. Your agenda should include specific items requiring group discussion and
consensus.
In addition to the agenda, write a 200- to 350-word summary of the following:
 In a meeting, how can you ensure a group is communicating effectively?
 How can you ensure that each team member understands what the next steps are
required to achieve the meeting's goals?
Click the Assignment Files tab to submit your agenda and summary.
SOC 110 Week 2 Effective Teamwork
Resource: Ch. 3 & 4 of Working in Groups and the Week Two videos "Building A Team
Of Talent" and "Team Building"

7. Write a 200- to 350-word response to each of the following:
 What are the characteristics of effective teams?
 How do roles, needs, and diversity affect teamwork? Provide specific examples.
 What are components of group diversity?
Click the Assignment Files tab to submit your assignment.
SOC 110 Week 3 Participation
Careers in IT
Watch and discuss "Careers in IT" on this week's Electronic Reserve Readings page.
 Is the approach to teamwork discussed in this video similar to what you have
experienced in your school or professional life?
 What are the benefits of this approach?
Discuss and respond to your peers.
Workplace Relationships: Playing Your Part
Watch and discuss "Workplace Relationships: Playing Your Part" on this week's
Electronic Reserve Readings page.
 How have you contributed to team projects in your school or professional life?
 How would you describe your role within a team?
Discuss and respond to your peers.
Leadership and Teamwork Skills
Watch and discuss "Leadership and Teamwork Skills" on this week's Electronic Reserve
Readings page.
 Are you comfortable in the leadership role within a team? Why or why not?
 What skills can you develop to strengthen your leadership skills?
Discuss and respond to your peers.
Leaders As Servants
Watch and discuss "Leaders As Servants," in this week's Electronic Reserve Readings.

8.  Do you think the servant leadership model would be an effective model of
leadership in the workplace? Why or why not?
Discuss and respond to your peers.
Leadership Styles
Watch and discuss "Leadership Styles" on this week's Electronic Reserve
Readings page.
 How would you characterize the leadership style of a manager or boss for whom
you have worked? Why?
Discuss and respond to your peers.
SOC 110 Week 3 Leadership Motivation Assessment
Complete the Leadership Motivation Assessment available on the Mindtools website.
Write a 200- to 350-word summary of your score, describing your strengths and
weaknesses and how you plan to develop your leadership skill set.
Click the Assignment Files tab to submit your assignment.
SOC 110 Week 3 Group Leadership and Conflict Summary
Resources: Ch. 5 & 8 of Working In Groups and the Week 3 videos, "Planning a
Playground" and "Politics of Sociology"
Write a 1,400- to 1,750-word summary of your responses to the following after completing
the collaborative Week 3 discussion associated with the "Planning a Playground and
"Politics of Sociology" videos:
Group Interaction
 How clear was the intent of the discussion?
 How prepared were your group members for the discussion?
 Did everyone participate equally in the discussion?
 Were group members open to different points of view?
 How would you describe the overall climate of the discussion?

9.  Did you feel your group was productive in the discussion? Did you use the time
efficiently?
 What strategies can you use in future discussions to increase productivity and
outcomes?
 What approach will you take next time to increase group cohesion?
Video Analysis - "Planning A Playground"
 What are the issues in this meeting?
 What did they do well as a group?
 Can you identify constructive or deconstructive conflict occurring in this group?
What are some key indicators? What conflict styles do you see?
 Based on what you learned this week, how might you handle this situation
differently?
Video Analysis - "The Politics of Sociology"
 What are the issues in this meeting?
 What did they do well as a group?
 What types of conflict do you see in this video? Provide examples.
 There is a clear leader in this video. What can he do to be a better leader for this
group?
 Based on what you learned this week, how might you handle this team situation
differently?
Click the Assignment Files tab to submit your assignment.
SOC 110 Week 4 Participation
Team Speak: How To Ask Positive Questions
Watch and discuss "Team Speak: How To Ask Positive Questions" on this week's
Electronic Reserve Readings page.
 What are examples of positive questions you can ask while working on a team
project at school or at work?
Discuss and respond to your peers.
Communication is a Two-Way Process
Watch and discuss "Communication is a Two-Way Process" on this week's Electronic
Reserve Readings page.

10.  What are examples of two-way communication you have encountered at school or
in professional life?
Discuss and respond to your peers.
Awareness Among the Team – Locality and Perception
Watch and discuss "Awareness Among the Team - Locality and Perception" on this
week's Electronic Reserve Readings page.
 How can you ensure you are getting "the big picture" as a team member?
Discuss and respond to your peers.
Listening Online
Reflect on this week's readings.
Identify listening and communication skills within virtual teams and how computer
technology may enhance collaboration.
Discuss these skills with your classmates.
SOC 110 Week 4 How Good Are Your Communication Skills?
Complete 'How Good Are Your Communication Skills?' available on the Mindtools
website.
Write a 200- to 350-word summary of your communication quiz score, describing your
strengths and weaknesses and how you plan to develop your communication skill set.
Additionally, what aspects of communication that were not covered by the quiz do you
think are important in professional life?
Click the Assignment Files tab to submit your assignment.
SOC 110 Week 4 Verbal and Nonverbal Communication and
Listening Skills Paper/ Presentation
Complete the University of Phoenix Material: Student Listening Inventory.

11. Write a paper/or create a powerpoint to share with the class
Paper-700-1,000 words
Powerpoint 5-8 slides ( slide agenda, 3 slides with content, summary)
 How do people communicate? Provide examples of verbal and nonverbal
communication. How do you communicate nonverbally?
 In what way can knowledge of nonverbal communication help your
communication with others?
 Analyze your results for the Student Listening Inventory. What do you do well?
What can you improve on? What changes can you make in your behavior to
become a better listener? What results do you expect to get from this change?
Click the Assignment Files tab to submit your assignment.
Student Listening Inventory
This inventory should help identify your listening strengths and weaknesses within the context of
a college classroom. The word speaker can mean the instructor or another student. Remember that
most of us overestimate how well we listen. Give some serious, realistic thought to each statement
before responding. Use the following numbers to indicate how often you engage in these listening
behaviors: 1 = almost never, 2 = not often, 3 = sometimes, 4 = more often than not, and 5 = almost
always.
Listening Behavior 1 2 3 4 5
1. When someone is speaking to me, I purposely block out
distractions such as side conversations and personal problems.
1 2 3 4 5
2. I am comfortable asking questions when I don’t understand
something a speaker has said.
1 2 3 4 5
3. When a speaker uses words I don’t know, I jot them down and
look them up later.
1 2 3 4 5
4. I assess a speaker’s credibility while listening. 1 2 3 4 5
5. I paraphrase or summarize a speaker’s main ideas in my head as I
listen.
1 2 3 4 5
6. I concentrate on a speaker’s main ideas rather than the specific
details.
1 2 3 4 5

12. 7. I try to understand people who speak indirectly as well as I
understand those who speak directly.
1 2 3 4 5
8. Before reaching a conclusion, I try to confirm with a speaker my
understanding of his or her message.
1 2 3 4 5
9. I concentrate on understanding a speaker’s message when he or
she is explaining a complex idea.
1 2 3 4 5
10. When listening, I devote my full attention to a speaker’s
message.
1 2 3 4 5
11. When listening to someone from another culture, I factor in my
knowledge of cultural differences to interpret meaning.
1 2 3 4 5
12. I watch a speaker’s facial expressions and body language for
additional information about the speaker’s meaning.
1 2 3 4 5
13. I encourage speakers by providing positive nonverbal feedback –
nods, eye contact, and vocalized agreement.
1 2 3 4 5
14. When others are speaking to me, I establish eye contact and stop
doing other nonrelated tasks.
1 2 3 4 5
15. I avoid tuning out speakers when I disagree with or dislike their
message.
1 2 3 4 5
16. When I have an emotional response to a speaker or the message,
I try to set aside my feelings and continue listening.
1 2 3 4 5
17. I try to match my nonverbal responses to my verbal responses. 1 2 3 4 5
18. When someone begins speaking, I focus my attention on the
message.
1 2 3 4 5
19. I try to understand how past experiences influence the ways in
which I interpret a message.
1 2 3 4 5
20. I attempt to eliminate outside interruptions and distractions. 1 2 3 4 5
21. When I listen, I look at the speaker, maintain some eye contact,
and focus on the message.
1 2 3 4 5
22. I avoid tuning out messages that are complex, complicated, and
challenging.
1 2 3 4 5
23. I try to understand the other person’s point of view when it is
different from mine.
1 2 3 4 5
24. I try to be nonjudgmental and noncritical when I listen. 1 2 3 4 5

13. 25. As appropriate, I self-disclose a similar amount of personal
information as the other person shares with me.
1 2 3 4 5
Add up your scores for all of the questions. Use the following guidelines to assess how well you
think you listen. Your score only represents your personal perceptions about your listening
behavior and skills.
Score Interpretation
0-62 You perceive yourself to be a poor classroom listener. Attention to all of the items on
the inventory could improve your listening effectiveness.
63-86 You perceive yourself to be an adequate listener in the classroom. Learning more
about listening and listening skills could improve your overall listening effectiveness.
87-111 You perceive yourself to be a good listener in the classroom, but you could still
improve your listening skills.
112-125 You perceive yourself to be an outstanding listener in the classroom.
SOC 110 Week 5 Participation
Problem Solving Skills
Watch and discuss "Problem Solving Skills" on this week's Electronic Reserve
Readings page.
 How might thinking of a problem as a challenge or opportunity affect how you
approach a solution?
Discuss and respond to your peers.
Creativity as Problem Solving
Watch and discuss "Creativity as Problem Solving" on this week's Electronic Reserve
Readings page.
 What benefits does thinking creatively have in problem solving?
 Have you worked creatively to solve a problem?
Discuss and respond to your peers.
Proverbs as Conflict Management Guides

14. Reflect on this week's readings.
Identify and discuss conflict management strategies reflected in each of the following
proverbs:
 Kind words are worth more and cost little.
 The person who fights and runs away lives to fight another day.
 You scratch my back, I'll scratch yours.
 Might overcomes right.
 Only the person who is willing to give up his or her monopoly on truth can ever
profit from the truths others hold
SOC 110 Week 5 Creative Problem Solving and Decision Making
Skills Action Plan
Create an 8- to 10-slide Microsoft®
PowerPoint®
presentation with detailed speaker notes
answering the following questions:
 What conflict styles have you encountered while working in groups? How will your
approach to conflict change in the future based on what you have learned in this
course?
 What group cohesion strategies will you apply in future team work? Describe
these strategies and how they strengthen group work.
 What is your own decision-making style? Describe this style and how you will
apply it to future group work.
 How will you approach problem solving in the future based on what you have
learned in this course? Describe your strategies and how you will apply them to
future group work.
Format your assignment consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.