Consumer Health in Libraries


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NYLA 2007 Presentation on developing consumer health information centers in public libraries.

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Consumer Health in Libraries

  1. 1. Developing Consumer Health Information Services in Public Libraries Christine McDonald, Director Guinevere Forshey, Medical Librarian Crandall Public Library NYLA October 2007
  2. 2. Hierarchy of Services
  3. 3. US National Commission on Libraries and Information Science <ul><li>2004 </li></ul><ul><ul><li>Blue Ribbon Consumer Health Information Recognition Award for Libraries </li></ul></ul><ul><li> </li></ul>
  4. 4. Budget & Plan <ul><li>1998 </li></ul><ul><ul><li>Planning </li></ul></ul><ul><li>1999 </li></ul><ul><ul><li>1 st Langeloth grant to create a CHIC at Crandall ($93,300) </li></ul></ul><ul><li>2001 </li></ul><ul><ul><li>2 nd Langeloth grant to develop a CHIC at Queens & maintain CPL ($127,626) </li></ul></ul><ul><li>2002 </li></ul><ul><ul><li>3 rd Langeloth to maintain both centers & expand training ($98,146) </li></ul></ul><ul><li>2003 </li></ul><ul><ul><li>NN/LM grant for librarian training ($20,404) </li></ul></ul><ul><ul><li>LSTA grant ($5,060) </li></ul></ul><ul><li>2004 </li></ul><ul><ul><li>4 th Langeloth grant to implement a CHIC at 3 NYS libraries ($67,739) </li></ul></ul><ul><ul><li>NN/LM grant for librarian training ($6,344) </li></ul></ul><ul><ul><li>LSTA grant for public training (teens & adults) ($24,373) </li></ul></ul><ul><li>2005 </li></ul><ul><ul><li>CHIC maintained by general Crandall Budget </li></ul></ul>
  5. 5. Funding <ul><li>Grant Funding </li></ul><ul><ul><li>LSTA (State Library) </li></ul></ul><ul><ul><li>Foundations </li></ul></ul><ul><ul><li>Corporations </li></ul></ul><ul><ul><li>Individuals </li></ul></ul><ul><ul><li>NN/LM </li></ul></ul><ul><ul><li>COSER </li></ul></ul><ul><ul><li>Member Items (NYS) </li></ul></ul><ul><ul><li>General Operating </li></ul></ul>
  6. 6. Medical Advisory Group <ul><li>Medical Consultant: Requirement of Langeloth Foundation </li></ul><ul><li>Advisory Group assisted in developing </li></ul><ul><ul><li>Core collection (reviewed) </li></ul></ul><ul><ul><li>Videos/DVDs (reviewed) </li></ul></ul><ul><ul><li>Question motives (i.e. information vs. advice) </li></ul></ul>
  7. 7. Community Partners & Libraries <ul><li>Glens Falls Hospital </li></ul><ul><li>Hudson Headwaters Health Network </li></ul><ul><li>Queens Borough Public Library </li></ul><ul><li>South Glens Falls School Districts </li></ul><ul><li>Southern Adirondack Library System (SALS) </li></ul><ul><li>NYS Public Library Systems </li></ul>
  8. 8. Staff Training <ul><li>Crandall Public Library </li></ul><ul><li>EqualAccess Libraries Professional Development Program </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>National Network of Libraries of Medicine (NN/LM) </li></ul><ul><ul><li>National Training Center & Clearinghouse </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>Middle Atlantic Region (MAR) </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>MAR Training & Educational Opportunities </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul>
  9. 12. Commitment to Training <ul><li>MLA Continuing Education Credits </li></ul><ul><ul><li>Consumer Health Information Specialization (CHIS) </li></ul></ul><ul><ul><ul><li>24 CE credits from MLA </li></ul></ul></ul><ul><ul><li>Academy of Health Information Professionals (AHIP) </li></ul></ul><ul><ul><ul><li>5 years on the job </li></ul></ul></ul><ul><ul><ul><li>Continuing Education (CE) </li></ul></ul></ul><ul><ul><ul><ul><li>50 credits </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Individual Accomplishments </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Teaching </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Publishing </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Conference participation </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Professional Association Activities </li></ul></ul></ul></ul></ul>
  10. 15. Staff Training/Evaluation
  11. 16. Replication <ul><li>What works? What doesn’t? </li></ul><ul><ul><li>Commitment </li></ul></ul><ul><ul><li>Staffing </li></ul></ul><ul><ul><li>Funding </li></ul></ul><ul><ul><li>Web Presence </li></ul></ul><ul><ul><li>PR </li></ul></ul><ul><li>Other NYS Libraries </li></ul>
  12. 17. NYS Libraries & Consumer Health Information <ul><li>Middle Country Public Library </li></ul><ul><li>Rochester Regional Library Council </li></ul><ul><ul><li>Clic-on-Health </li></ul></ul><ul><li>Mid-Hudson Library System </li></ul><ul><ul><li>Health Information Project </li></ul></ul><ul><li>Queens Borough Public Library </li></ul>
  13. 18. Consumer Health Information Center <ul><li>Specialized training </li></ul><ul><li>Specialized reference services </li></ul><ul><li>Dedicated area </li></ul><ul><ul><li>“ Medical Computer” </li></ul></ul><ul><li>Collection development </li></ul><ul><li>Outreach & programming </li></ul><ul><li>Training </li></ul><ul><ul><li>Staff </li></ul></ul><ul><ul><li>Public </li></ul></ul>
  14. 19. How are patrons contacting the CHIC?
  15. 20. What are people looking for?
  16. 21. “Real” Questions <ul><li>What is reflexology and is it regulated in NYS? </li></ul><ul><li>I’m going to have LASIK eye surgery. Can you tell me exactly what the doctor is going to do? </li></ul><ul><li>How to I register a complaint against my pharmacist & pharmacy? </li></ul><ul><li>My daughter was never immunized. She is 3½ years old. What vaccinations does she need and when does she need them? </li></ul><ul><li>Has there been any research done in the past few years about statins and cancer? </li></ul>
  17. 22. Reference Interview <ul><li>Privacy </li></ul><ul><li>Put patron at ease </li></ul><ul><li>Ask open ended questions </li></ul><ul><li>Ask for clarification </li></ul><ul><li>Never guess & never assume </li></ul><ul><li>Information, not advice! </li></ul>
  18. 23. Information packets <ul><li>2+ handouts </li></ul><ul><li>Form letter </li></ul><ul><li>Disclaimer </li></ul>
  19. 24. How is the health info being delivered?
  20. 25. Print Resources <ul><li>Selected Bibliography </li></ul><ul><ul><li>Top Picks </li></ul></ul><ul><ul><li>A Well-Rounded Collection </li></ul></ul><ul><li>CAPHIS </li></ul><ul><ul><li> </li></ul></ul><ul><li>Brandon-Hill Lists </li></ul><ul><ul><li> </li></ul></ul><ul><li>JA Majors </li></ul><ul><ul><li> </li></ul></ul>
  21. 26. Internet Resources <ul><li>Webliography </li></ul><ul><ul><li>Top Picks </li></ul></ul><ul><ul><li>CAPHIS Top 100 http:// /consumer/ </li></ul></ul>
  22. 27. Online Databases <ul><li>Board Certified Docs </li></ul><ul><li>Natural Medicines </li></ul><ul><li>Well-Connected </li></ul><ul><li>NOVEL </li></ul><ul><ul><li>Health & Wellness Resource Center </li></ul></ul><ul><ul><li>Health Reference Center Academic </li></ul></ul>
  23. 28. Librarian Resources <ul><li>Crandall Public Library </li></ul><ul><ul><li> </li></ul></ul><ul><li>Health Resources in Multiple Languages </li></ul><ul><ul><li> </li></ul></ul>
  24. 30. Interlibrary Loan <ul><li>Central Library </li></ul><ul><ul><li>OCLC </li></ul></ul><ul><ul><li>NYSILL </li></ul></ul><ul><ul><li>Library Council </li></ul></ul><ul><li>DOCLINE </li></ul><ul><ul><li>Loansome Doc </li></ul></ul><ul><ul><li> </li></ul></ul>
  25. 31. PR Material
  26. 32. Programming <ul><li>Teen Health Program </li></ul><ul><li>Tie-in with Health Observances </li></ul><ul><ul><li>Diabetes Awareness Day </li></ul></ul><ul><ul><li>National Mental Health Month </li></ul></ul><ul><li>Health professionals to speak on special specific topics </li></ul><ul><li>Community Programs </li></ul><ul><ul><li>Women’s Health & Fitness Showcase </li></ul></ul><ul><ul><li>Career Fair at High School </li></ul></ul><ul><ul><li>National Senior Health & Fitness Day </li></ul></ul>
  27. 33. Questions? <ul><li>Contact Us: </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>Christine McDonald </li></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><li>Guinevere Forshey </li></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul>