Centricity Patient Online Brochure


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The patient engagement platform for large healthcare organizations

Engage your patients online while working more efficiently.

At GE Healthcare, we know large healthcare organizations.
We know how you work, what you need, the regulatory and
industry changes you face.
Highly configurable and secure, Centricity* Patient Online™
lets your staff and patients interact easily and efficiently at
every stage of your workflow—via PC or mobile device—with
an array of clinical and administrative self-service tools.
With this powerful portal, your patients stay engaged in their
healthcare, and that can lead to better outcomes. Plus, you
are better positioned to meet ARRA HITECH criteria for Patient
and Family Engagement, and take advantage of Meaningful
Use incentives.

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Centricity Patient Online Brochure

  1. 1. GE HealthcareThe patient engagement platform for large healthcare organizations
  2. 2. Engage your patientsonlinewhile workingmore efficiently.At GE Healthcare, we know large healthcare organizations.We know how you work, what you need, the regulatory andindustry changes you face.Highly configurable and secure, Centricity* Patient Online™lets your staff and patients interact easily and efficiently atevery stage of your workflow—via PC or mobile device—withan array of clinical and administrative self-service tools.With this powerful portal, your patients stay engaged in theirhealthcare, and that can lead to better outcomes. Plus, youare better positioned to meet ARRA HITECH criteria for Patientand Family Engagement, and take advantage of MeaningfulUse incentives.The patient portal that flexes to meetyour workflow requirements.Your healthcare organization has invested time and moneyto optimize patient workflows. What you don’t need is a patientportal that requires new tasks and more work. The mostconfigurable patient portal in the large hospital and ambulatorypractice market, Centricity Patient Online synchronizes with yourexisting workflows. When online communication is easier, youcan improve patient access, reduce redundancies, and deployyour staff more effectively.Your patients have gone digital. They’re mobile.They’re looking for healthcare information online.Join them there.Centricity Patient Online lets you engage patients and theirfamilies in their healthcare with today’s sophisticatedinteractive communications tools. Send secure text messagesto mobile devices. Collect, route, and confirm patient datawith customizable eForms. Use actionable alerts andreminders for both clinical and administrative matters.Schedule virtual online eVisits for non-urgent issues. Offeraccess to PCI-compliant online bill pay. Deliver educationresources tailored to the patient’s profile. And give role-basedproxy access to those managing the care of family membersor elderly relatives.Customize, launch, and manage your portalwith optimal flexibility.With its modern architecture and customizable user interface,it’s easy to make Centricity Patient Online your own.It complements and enhances your existing web platform,design, and brand. No other portal connects so tightly withthe portfolio of Centricity solutions from GE Healthcare.
  3. 3. Interactive. Flexible. Configurable.GE Healthcare helps your organization connect with yourpatients, from anywhere, at anytime, online, while enablingproviders and staff to achieve new levels of productivity.It’s all possible with Centricity Patient Online, the patientportal designed specifically for healthcare organizationsof your size and scope.
  4. 4. Direct schedulingOffer two easy waysto schedule appointments.Streamline appointment schedulingby letting patients request a specificday and time, or select an appointmentthat fits their schedule.Let patients schedule their office visits directly online and eliminate on-hold delays, dropped calls, andtelephone tag.Actionable alerts andremindersEngage patients onlineor on the move.With Centricity Patient Online, youcan send alerts and reminders to yourpatients’ home or office computers,or via text messages to patients’ mobiledevices—efficiently, economically, andecologically. This feature is significantfor practices working towards aPatient‑Centered Medical Home (PCMH)model, as well as those attesting forMeaningful Use.Notify patients of events or issues based on any data point in your clinical or administrative system,and have them respond online.Extendyour workflowsto the patient’s home.
  5. 5. With Centricity Patient Online, your patients can makeappointments, complete pre-visit forms, send and receivesecure messages, pay bills, view lab results, update healthinformation, and more.You get fewer patient phone calls, your staff is moreefficient—and you reduce costs while giving patientsmore control over their healthcare.Online bill paymentSpeed bill review and payment.Accelerate your revenue cycle andreduce days in accounts receivable.With Centricity Patient Online, patientscan review their balance and pay theirbills with MasterCard or Visa.Patients can pay bills online in a single step, with credit card information sent directly and securely to thePA-DSS-compliant Centricity Business Credit Card module.
  6. 6. Optimal flexibility facilitates portalcustomization, rollout, and management.Easily build your brand online with Patient Online’s flexiblearchitecture and customizable user interface. No other portalintegrates so deeply with GE Centricity solutions for fast,efficient rollout. The consumer-friendly user interface is easilycustomized to match and enhance your organization’s brandand look. On-screen text can be modified on any pageanytime, and links to documents or eForms can be placed onany menu. As more patients go digital, flexible Patient Onlineintegrates easily within existing web platforms, for rapiddeployment across any size enterprise.Advanced workflow capabilities improvepractice-side efficiency.Leading the industry in the design of configurable patientportals for large hospitals and ambulatory practices, PatientOnline synchronizes complex workflows with patients’important online tasks. Role-based task managementfeatures a secure practice-side user interface that matchesperfectly to individual positions and responsibilities, soproviders and staff can interact with patients in their nativeworkflow via familiar screens and forms. These built-inefficiencies optimize clinic workflows, reduce redundancies,and ensure more effective staff deployment.Best-of-breed interactive communications toolspromote patient engagement.Patient Online offers sophisticated interactivecommunications tools for engaging patients and theirfamilies in their healthcare. eForms make collecting androuting patient information fast and easy at all stages of thepatient encounter—within existing pre-visit, in-clinic, orpost-visit workflows. Actionable alerts and reminders can besent to patient accounts based on information from theunderlying EHR. eVisits can be bundled with relevant patientinformation and forms for collecting patient symptomsonline. Patient Online also offers secure messagingcapabilities, text messaging to any mobile device, andadvanced self-service administrative and clinical tools.Improve practice-side efficiency with advanced workflow capabilities.Promote patient engagement with best-of-breed interactive communications tools.Enjoy optimal flexibility for patient portal customization, rollout, and management.Why chooseCentricity Patient Online?
  7. 7. Seven key questions leading healthcare organizations askwhen evaluating a patient-engagement platform: 1. How can this portal position and differentiate our organization in the consumer market? 2. How will this portal help us meet and exceed Meaningful Use criteria for Patient and Family Engagement? 3. How will this portal help us meet CMS requirements for Patient-Centered Medical Home and Accountable Care Organizations? 4. Can a patient portal really help us reduce appointment no-shows? 5. Can a patient portal introduce new ways for our patients to engage with our providers and staff to enhance the quality of their healthcare? 6. Can this portal help us achieve revenue benefits such as faster claims turnaround time and reduced administrative workload? 7. Is our organization part of or are we thinking of initiating a Healthcare Information Exchange?Contact your GE Healthcare representative today to learn moreand to schedule a demonstration of Centricity Patient Online.Or visit our website at:www.gehealthcare.com/patientonline
  8. 8. imagination at workITB-0196-12.11-EN-USDOC1083830About GE HealthcareGE Healthcare provides transformational medical technologies and services thatare shaping a new age of patient care. Our broad expertise in medical imaging andinformation technologies, medical diagnostics, patient monitoring systems, drugdiscovery, biopharmaceutical manufacturing technologies, performance improvementand performance solutions services helps our customers to deliver better care to morepeople around the world at a lower cost. In addition, we partner with healthcare leaders,striving to leverage the global policy change necessary to implement a successful shiftto sustainable healthcare systems.Our “healthymagination” vision for the future invites the world to join us on our journeyas we continuously develop innovations focused on reducing costs, increasing access, andimproving quality around the world. Headquartered in the United Kingdom, GE Healthcareis a unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employees arecommitted to serving healthcare professionals and their patients in more than 100 countries.For more information about GE Healthcare, visit our website at www.gehealthcare.comGE Healthcare540 West Northwest HighwayBarrington, IL 60010U.S.A.www.gehealthcare.com©2011 General Electric Company – All rights reserved.General Electric Company reserves the right to make changes in specifications and featuresshown herein, or discontinue the product or service described at any time, without notice orobligation. This information does not constitute a representation or warranty or documentationregarding the product or service featured. Timing and availability remain at GE’s discretion andare subject to change and applicable regulatory approvals. Contact your GE representative forthe most current information.GE, the GE Monogram, and imagination at work are trademarksof General Electric Company.*Trademark of General Electric Company.General Electric, by and through its GE Healthcare division.