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Enterprise Communication
Solutions (ECS)
Enterprise Communication Solutions
Corporate IP Telephony Solution Contact Center Solution
Hybrid
Telephony
Pure IP
Teleph...
CORPORATE IP TELEPHONY
Main sites
OR Data Centre
Main Call Server / s
Enterprise
WAN
SIP
Providers
Media Gateway / s
IP Ph...
Contact Center – Services Offering
OmniChannel
Contact Center
Offering
CC
Inbound
Voice
CC
Non
Voice
E-mail
Self
Services
...
Need Help?
(Web)
Collaborate
Inbound
Proactive
Notification
Visual
IVR
Service
Resumption
Personalized
IVR
Holistic
Visibi...
G-ABLE Customer Experience Platform
Voice | Mobile | SMS | Dialer | Email | Social | Web | VDO | Callback | Knowledge | Sk...
Enterprise Communication Portfolio
Enterprise Communications Services
Hybrid IP PBX
Outbound Contact
Center
Unified
Commun...
Partner / Reference site – IP Telephony & Contact Center
Interested in Enterprise Communication Solutions?
Send your inquiry to us via inquiry@g-able.com
Or call 02-685-9388
Thank You
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Enterprise Communication Solutions

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G-ABLE provide efficiency enterprise communication solutions for your business. From Corporate IP telephony, Contact center and various of customer experience platform.

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Enterprise Communication Solutions

  1. 1. Enterprise Communication Solutions (ECS)
  2. 2. Enterprise Communication Solutions Corporate IP Telephony Solution Contact Center Solution Hybrid Telephony Pure IP Telephony Fixed user or Mobility user Centralized Telephony Management IVR Self Service Omni Channel Contact Center Voice Recorder Professional Services Integration Mobile App / Chat Bot / Line App / CRM App / Web
  3. 3. CORPORATE IP TELEPHONY Main sites OR Data Centre Main Call Server / s Enterprise WAN SIP Providers Media Gateway / s IP Phone, Tablet or PC MG and Standby CS SIMPLIFIED OPERATIONS FROM 50 TO 15,000+ USERS CENTRALIZED OPERATIONS SINGLE SOFTWARE VERSION FOR ALL SITES HIGH AVAILABILITY EVERYWHERE MG ans PCS ISDN ISDN Circuits MG and DECT Internet Provider Tablet or PC Centralized Telephony Management 3G/4GOut-Site Service offering • Single / Multi Location , (IP, Analog, Digital) • Centralized / Decentralized Architecture • Centralized Telephony Management System • Mobility User Off-Site (WiFi)
  4. 4. Contact Center – Services Offering OmniChannel Contact Center Offering CC Inbound Voice CC Non Voice E-mail Self Services IVR- DTMF Virtual Agent (Speech Recognition) Visual IVR Customer Survey CC Outbound Voice CC Non Voice Web Chat CC Non Voice Social FB, Twitter, Pantip CC Non Voice Mobile App Voice Recorder (Voice and Screen) Voice Biometric Contact Center Solution IVR Self Service Omni Channel Contact Center Voice Recorder Professional Services Integration Mobile App / Chat Bot / Line App / CRM App / Web Inbound /Outbound Mobile Apps Collaborate Video (Web/Mobile) WeChat / LINE Sentiment (Social Media)
  5. 5. Need Help? (Web) Collaborate Inbound Proactive Notification Visual IVR Service Resumption Personalized IVR Holistic Visibility Telemarketing (Outbound) Reminder (Agentless) Sentiment (Social Media) Video (Web/Mobile) Skype IM->Voice->Video Branch Workload (Backoffice) Mobile Apps WeChat / LINE Push Notification Service Resumption Predictive Routing G-ABLE CUSTOMER EXPERIENCE PLATFORM Single CX Platform Customer Journey Effortless Customer Experience starts with G-ABLE One Agent Desktop One Holistic Reporting One Universal Routing
  6. 6. G-ABLE Customer Experience Platform Voice | Mobile | SMS | Dialer | Email | Social | Web | VDO | Callback | Knowledge | Skype Customer Engagement (Self and Assisted Omni-Channel) Omni-channel Analytics Single View Monitor & Alert Report & Data mine Web Base Client DIY Customer Reports Omni-channel Journey Management Business Rules System Customer Context/Journey Continual Prioritization Single Omnichannel Agent Workspace Universal Queue & Intelligent Routing Engine Business Optimization Back Office Process | Back Office Workload | Branch Integration Employee Engagement Work force Management Agent Skills Analytics Quality Management Interaction Recording Interaction Analytics Multimedia Communications SIP Gateway/ eSBC Skype for Business VDO Gateways App Foundry 3rd Party Communication Middleware Single Vendor Solution
  7. 7. Enterprise Communication Portfolio Enterprise Communications Services Hybrid IP PBX Outbound Contact Center Unified Communication Intelligent IVR Inbound Contact Center (Voice and Non Voice) Voice Recording Voice / Screen / QMIP Telephony Virtual Agent Speech Recognition Customer Survey Visual IVR SERVICES SYSTEM Network and Security Infrastructures Corporate IP Telephony Contact Center CUSTOMER
  8. 8. Partner / Reference site – IP Telephony & Contact Center
  9. 9. Interested in Enterprise Communication Solutions? Send your inquiry to us via inquiry@g-able.com Or call 02-685-9388
  10. 10. Thank You

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