Case Study
Waterloo Regional Police Service, Ontario, Canada

From Desk to Duty—How ICU Workbench
Re-assigned an Investiga...
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Case Study - Waterloo Regional Police


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A brief case study on how Waterloo Regional Police use and benefit from the ICU Workbench

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Case Study - Waterloo Regional Police

  1. 1. Case Study Waterloo Regional Police Service, Ontario, Canada From Desk to Duty—How ICU Workbench Re-assigned an Investigator L ike many police agencies across North America, location data from tracking devices and cellular intercepts yields valuable intelligence. For the An Investment in Intelligence-Led Policing Waterloo Regional Police Service (WRPS)—Strategic & Tactical Service—Criminal Intelligence Branch, the process of taking the location data and crafting a Outcomes: useful report involved significant time and dedication. Historically, a manual effort was undertaken to gather 1. Maximized surveillance single points of location data and plot them on a investment map. The end product was a single day of information 2. Better intelligence provided on a suspect’s activity which required an investigator to manually compare that day to the history of data 3. Significant savings in time collected on the suspect. To accomplish the task for every open project, it required one Investigator to be allocated to this work on a full-time basis. This was not optimal utilization of an Investigators skills and abilities. 4. An Investigator previously tasked with data-crunching is re-assigned WRPS purchased an investigation aid from G2 Research called the ICU Workbench. The ICU Workbench is software that allows an Analyst/Investigator to quickly analyze location data and automatically create a pattern of life, visitation patterns, and perform crime-network identification. After using the ICU Workbench, a number of positive outcomes occurred. Firstly, the tracking data for the previous day was appended and analyzed in the context of all other data for that suspect. This provided greater intelligence on the targets, allowing for immediate pattern, anomaly, and suspicious behaviour identification. More importantly, the speed by which the same type of reports that previously were manually generated was reduced significantly. The process now allows the analyst to provide much deeper insights into the suspect’s activities and behaviours while putting the Investigator back on the streets armed with much more powerful intelligence. WRPS has gained significantly from their investment. The process of analyzing the location data is no longer as time-consuming and cumbersome. The simplicity, clarity, and depth of reporting from the ICU Workbench not only yields superior intelligence from the location data they collect—it does so without dedicating a costly resource to do it. 1 (888) 744-3191 TOLL FREE E T +001 (902) 407-3191 Copyright @ 2013 G2 Research Inc., All Rights Reserved