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TQM-HISTORY,EVOLUTION & GROWTH
WHAT IS TQM?
CONCEPT:
Purpose:To improve customer satisfaction
 International Organization for
Standardization standard I...
HISTORY
HISTORY OF TOTAL QUALITY
MANAGEMENT
 TQM involves methodology for continually
improving the quality of all processes, it ...
TQM TIMELINE
1920s: Some of the first seeds of quality management were planted
as the principles of scientific management ...
1968: Kaoru Ishikawa’s synthesis of the philosophy contributed to
Japan’s ascendancy as a quality leader
Today:
TQM is the...
MALCOLM BALDRIGE NATIONAL
QUALITY AWARD
 The Malcolm Baldrige National Quality
Award recognizes U.S. organizations in the...
DEMING’S 14 POINTS ON TQM
DEMING’S 14 POINTS ON TQM
STEPS IN IMPLEMENTING TQM
OBTAIN CEO COMMITMENT
EDUCATE UPPER-LEVEL MGT
CREATE STEERING COMMITTEE
OUTLINETHEVISION STATEME...
CONSIDERTHE EMPLOYEEAS AN
INTERNALOWNER/CUSTOMER
PROVIDEA QUALITYTRAINING PROGRAM
ESTABLISH QUALITY IMPROVEMENT
TEAMS
IMPL...
BENEFITS OF TQM
 IMPROVE QUALITY
 EMPLOYEE PARTICIPATION &
SATISFACTION
 TEAMWORK & WORKING RELATIONSHIPS
 PROFITABILI...
OBSTACLES TO TQM
 LACK OF MANAGEMENT COMMITMENT
 LACK OF EMPLOYEE MOTIVATION
 INABILITYTO CHANGE ORGANISATION
CULTURE
...
TQM TODAY
 Characterized differently by each company
that practices it
 The primary philosophy
 Continuous improvement ...
GROWTH OF TQM
 Japanese industries followed the path &
guidance of Joseph Juran & Edward Deming
forTQM, and by mid-1970s ...
THANK YOU!
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TQM- History, Evolution & Growth

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A brief presentation on the history, evolution and growth of Total Quality Management (TQM)

Published in: Business
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  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yxufevpm } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, eBooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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  • Nice ppt for brief on TQM Evolution
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TQM- History, Evolution & Growth

  1. 1. TQM-HISTORY,EVOLUTION & GROWTH
  2. 2. WHAT IS TQM? CONCEPT: Purpose:To improve customer satisfaction  International Organization for Standardization standard ISO 8402:1994  "A management approach of an organisation centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society.”
  3. 3. HISTORY
  4. 4. HISTORY OF TOTAL QUALITY MANAGEMENT  TQM involves methodology for continually improving the quality of all processes, it draws on a knowledge of the principles & practices of: • The behavioural sciences • The analysis of quantitative & non- quantitative data • Economics theories • Process analysis
  5. 5. TQM TIMELINE 1920s: Some of the first seeds of quality management were planted as the principles of scientific management swept through U.S. industry. 1930s:Walter Shewhart developed the methods for statistical analysis and control of quality. 1950s: •W. Edwards Deming taught methods for statistical analysis and control of quality to Japanese engineers & executives •Joseph M. Juran taught the concepts of controlling quality and managerial breakthrough •ArmandV. Feigenbaum’s book Total Quality Control was published •Philip B. Crosby’s promotion of zero defects paved the way for quality improvement in many companies
  6. 6. 1968: Kaoru Ishikawa’s synthesis of the philosophy contributed to Japan’s ascendancy as a quality leader Today: TQM is the name for the philosophy of a broad and systemic approach to managing organizational quality. Quality standards such as the ISO 9000 Series and quality award programs such as the Deming Prize and the Malcolm Baldridge National Quality Awards specify principles and processes that compriseTQM. KAORU ISHIKAWA ARMAND F. W.E. DEMING JOSEPH JURAN PHILIP CROSBY WALTER SHEWHART
  7. 7. MALCOLM BALDRIGE NATIONAL QUALITY AWARD  The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence.The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States.  The award promotes awareness of performance excellence as an increasingly important element in competitiveness. It also promotes the sharing of successful performance strategies and the benefits derived from using these strategies.
  8. 8. DEMING’S 14 POINTS ON TQM
  9. 9. DEMING’S 14 POINTS ON TQM
  10. 10. STEPS IN IMPLEMENTING TQM OBTAIN CEO COMMITMENT EDUCATE UPPER-LEVEL MGT CREATE STEERING COMMITTEE OUTLINETHEVISION STATEMENT, MISSION STATEMENT & GUIDING PRINCIPLES PREPAREA FLOW DIAGRAM OF COMPANY PROCESSES FOCUSONTHE OWNER/CUSTOMER & SURVEYS
  11. 11. CONSIDERTHE EMPLOYEEAS AN INTERNALOWNER/CUSTOMER PROVIDEA QUALITYTRAINING PROGRAM ESTABLISH QUALITY IMPROVEMENT TEAMS IMPLEMENT PROCESS IMPROVEMENTS USETHETOOLS OFTQM KNOWTHE BENEFITS OFTQM
  12. 12. BENEFITS OF TQM  IMPROVE QUALITY  EMPLOYEE PARTICIPATION & SATISFACTION  TEAMWORK & WORKING RELATIONSHIPS  PROFITABILITY & MARKET SHARE  PRODUCTIVITY  COMMUNICATION
  13. 13. OBSTACLES TO TQM  LACK OF MANAGEMENT COMMITMENT  LACK OF EMPLOYEE MOTIVATION  INABILITYTO CHANGE ORGANISATION CULTURE  IMPROPER PLANNING  LACK OF CONTINUOUSTRAINING & EDUCATION  INADEQUATE USE OF EMPOWERMENT & TEAMWORK
  14. 14. TQM TODAY  Characterized differently by each company that practices it  The primary philosophy  Continuous improvement to exceed the customer expectations  Identify and correct issues at the earliest stage  Incorporate quality into the final product
  15. 15. GROWTH OF TQM  Japanese industries followed the path & guidance of Joseph Juran & Edward Deming forTQM, and by mid-1970s became a world leader in most industries & consumer product segments, for eg., Sony in Consumer Electronics,Toyota & Honda in 4-wheeler automobile industry, Honda &Yamaha in 2 wheeler industry etc.  GraduallyTQM spread to most of the world’s industries in Korea, Europe and USA and it was accepted as universal mantra for world class performance and excelling in individual fields of operations
  16. 16. THANK YOU!

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