The Trouble With Trolls:Sources and Solutions<br />Panelists:<br /><ul><li>Dawn Patton
redpenmamapgh.com
Eric Williams
funkydung.com
Michael Pound
unclecrappy.com
Andy Quayle
tubu.net
Lisa Jenkins
@LisaJ77
Danielle Jackson Thorn
@AskTheDivaD</li></ul>Podcamp Pittsburgh 6<br />
Sources<br />Opinions are like assholes. Everybody has one, and they usually stink.<br />
Definition<br />Wikipedia article “Troll (Internet)”<br />“In Internet slang, a troll is someone who posts inflammatory, e...
Types<br />Outsider<br />Not really a troll, but treated as such for having contrary opinions<br />Insensitive but sincere...
Happy Trolls<br />
Examples<br />
http://www.schmutzie.com/weblog/2011/8/11/if-your-internet-is-full-of-assholes-its-your-own-fault.html<br />http://www.sch...
Psychology<br />Dunning-Kruger Effect<br />Unskilled suffer from illusory superiority<br />Highly skilled suffer from illu...
Psychology<br />Generation Me<br />3 decade study:  American college students not quite as empathetic as they used to be <...
Solutions<br />“Anybody can become angry – that is easy; but to be angry with the right person, and to the right degree, a...
Respond Carefully<br />“Trolling can…<br />(1) be frustrated if users correctly interpret an intent to troll, but are not ...
Just Ignore Them?<br />Pros<br />Doesn’t dignify obnoxious behavior<br />Avoids escalation<br />Cons<br />Requires univers...
Dodge<br />Crowdsourcing<br />Slashdot<br />User-based filters<br />Selective invisibility<br />Introduced by Disqus<br />...
Fight Fire With Fire<br />Disemvoweling<br />Boing Boing<br />“y r fckngsshl”<br />Dunce caps<br />Scarlet letter<br />“ki...
Blame<br />Point one finger at someone, three pointing back at you<br />Yes, there are trolls and other jerks, but<br />La...
Rise Above<br />The Golden Rule<br />Interpretive charity<br />Empathy<br />Benefit of the Doubt<br />Humility<br />Start ...
The Golden Rule<br />“[Interpretive charity] means beginning with the assumption in any disagreement that your opponent is...
Humility<br />Lord, what is man, whose thought, at times,<br />Up to Thy sevenfold brightness climbs,<br />While still his...
Your Livingroom<br />“Basically, the Happy Troll is happiest when he is ‘shitting in your living room’ without you actuall...
Blogger’s Code of Conduct<br />Take responsibility not just for your own words, but for the comments you allow on your blo...
How to Disagree: The Disagreement Hierarchy<br />DH0: Name-calling<br />“u r a fag!!!!!!!!!!”<br />“The author is a self-i...
How to Disagree: The Disagreement Hierarchy<br />DH4: Counterargument<br /> first form of convincing disagreement<br /> fi...
An Example of Civility<br />DaveedGartenstein-Ross (American counter-terrorism expert and attorney):<br />“I’ve found the ...
What works.<br />Set rules and follow them.<br />
Upcoming SlideShare
Loading in …5
×

The Trouble With Trolls: Sources and Solutions

5,102 views

Published on

Just about everyone on the net knows what a troll is by now. What most don't know is what motivates trolls, how we're all sometimes guilty of trollish behavior, and effective ways to respond to trolls. This presentation, given at Podcamp Pittsburgh 6, aims at providing that knowledge.

0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
5,102
On SlideShare
0
From Embeds
0
Number of Embeds
88
Actions
Shares
0
Downloads
31
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide
  • “People Are People”: http://www.youtube.com/watch?v=MzGnX-MbYE4
  • Dawn
  • Reverse trolling: echo chamber of biased majority attacks outsider who disagrees and treats him like a trollDeliberateflamebaiters: Hugh Macleod, cartoonist at Gaping Void and CEO of Stormhoek, USA, called them “happy trolls”Basically, the Happy Troll is happiest when he is “shitting in your living room” without you actually noticing. That’s the art of it. He does this by “adding healthy, helpful dissent to the discussion”- at least, that’s what he calls his little turdpiles. And he’s hoping that’s how you and your other readers at first glance see them as- a reasonable yet dissenting voice, good for the debate and democracy itself yak yakyak.
  • Dawn’s slide
  • “If you lose your sense of self, feel the power of a crowd and then get slammed by a powerful cue from the environment – your individuality may evaporate. “
  • Claire Hardaker, a lecturer at the University of Central Lancashire and a PhD student at Lancaster UniversityShe arrived at this after much trawling through data. Lots of data. A &quot;172-million-word corpus of unmoderated, asynchronous computer-mediated communication&quot;, a nine-year collection of commentary in an online discussion group about horse riding. She focused in on the huge number of passages where people mentioned trolls, trolling, trolled, trollish, trolldom, and other variations on the key word &quot;troll&quot;.
  • Don’t feed the trolls!
  • YouTube is the MosEisley Cantina of the net. “wretched hive of scum and villainy”
  • Michael Jackson – Man in the Mirror
  • Richard Hall, blogger at ConnexionsThe least I ask of anyoneEndeavor to offer it to everyone“God Help Me These People Are Driving Me Nuts”
  • Pop-pop’s paraphrased wisdom: “The flaws we find most annoying in other people may be problems we have ourselves.”John Greenleaf Whittier, Quaker poet, probably a favorite of Pop-pop (since he owned the collected works).Written in 1852
  • The Blogger&apos;s Code of Conduct is a proposal by Tim O&apos;Reilly, founder of O&apos;Reilly Media, for bloggers to enforce civility on their blogs by being civil themselves and moderating comments on their blog. The code was proposed due to threats made to blogger Kathy Sierra in 2007. I’m sure that incident will be covered more in the bullying session.
  • Back to Eric
  • The Trouble With Trolls: Sources and Solutions

    1. 1. The Trouble With Trolls:Sources and Solutions<br />Panelists:<br /><ul><li>Dawn Patton
    2. 2. redpenmamapgh.com
    3. 3. Eric Williams
    4. 4. funkydung.com
    5. 5. Michael Pound
    6. 6. unclecrappy.com
    7. 7. Andy Quayle
    8. 8. tubu.net
    9. 9. Lisa Jenkins
    10. 10. @LisaJ77
    11. 11. Danielle Jackson Thorn
    12. 12. @AskTheDivaD</li></ul>Podcamp Pittsburgh 6<br />
    13. 13. Sources<br />Opinions are like assholes. Everybody has one, and they usually stink.<br />
    14. 14. Definition<br />Wikipedia article “Troll (Internet)”<br />“In Internet slang, a troll is someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.”<br />Wikimedia MetaWiki “What is a Troll?”<br />“The idea of defining trolling is in many ways comical at best. The nature of trolls is to slip from any definition intended to constrain their actions and to find new and innovative ways to annoy…[It] is not possible to identify everything someone might do to deliberately try to wreak havoc”<br />
    15. 15. Types<br />Outsider<br />Not really a troll, but treated as such for having contrary opinions<br />Insensitive but sincere<br />Usually well-intentioned<br />Lacking tack/diplomacy skills<br />Ordinary asshole<br />Not deliberately provocative<br />Just a jerk<br />Gadfly<br />Not usually malignant<br />Attracted to controversy<br />Likes to stir the pot/upset the applecart<br />Can be useful<br />Deliberate flamebaiter<br />“Star Wars rules! Star Trek drools!”<br />Often indiscriminate<br />Sometimes subtle (“happy trolls”)<br />Sociopath/psychopath<br />Related to terrorists<br />Anonymous, et al<br />Personal heckler/bully/stalker<br />
    16. 16. Happy Trolls<br />
    17. 17. Examples<br />
    18. 18. http://www.schmutzie.com/weblog/2011/8/11/if-your-internet-is-full-of-assholes-its-your-own-fault.html<br />http://www.schmutzie.com/weblog/2011/7/1/armstrong-and-viele-trolls-our-silence-and-my-apology-where.html<br />http://www.sweetney.com/2011/06/solidarity.html<br />http://www.sweetney.com/2011/07/if-your-personal-blog-is-giving-you-anxiety-attacks-its-your-fault.html<br />http://herbadmother.com/tag/trolls<br />
    19. 19.
    20. 20. Psychology<br />Dunning-Kruger Effect<br />Unskilled suffer from illusory superiority<br />Highly skilled suffer from illusory inferiority<br />Deindividuation<br />Tendency to dissolve into collective will of a group<br />Looting, rioting, lynchings, beating, war, chasing a monster with torches<br />Three ingredients : anonymity, group size, and arousal<br />Cyber-disinhibition<br />Lack of real-time, on-going feedback in conversation on internet<br />Inhibitory circuit of the brain has no signal to work from<br />Can turn anyone into a psychopath on the net<br />Backfire Effect<br />Once something added to collection of beliefs, protected from harm<br />Corrections backfire and strengthen belief in ideology<br />
    21. 21. Psychology<br />Generation Me<br />3 decade study:  American college students not quite as empathetic as they used to be <br />most self-centered, narcissistic, competitive, confident and individualistic in recent history<br />Social media to blame?<br />Misinterpretation<br />Study: only a 50-50 chance of ascertaining the tone of any e-mail message <br />Predicted accuracy of sender: 80%!<br />Negative motivation<br />Study:  People with relatively extreme opinions may be more willing to publicly share their views than those with more moderate views.<br />extremists believe that more people share their views than actually do <br />
    22. 22.
    23. 23. Solutions<br />“Anybody can become angry – that is easy; but to be angry with the right person, and to the right degree, and at the right time, and for the right purpose, and the right way – that…is not easy.” <br />– Aristotle, Nicomachean Ethics<br />
    24. 24. Respond Carefully<br />“Trolling can…<br />(1) be frustrated if users correctly interpret an intent to troll, but are not provoked into responding [Don’t feed the trolls.], <br />(2) be thwarted if users correctly interpret an intent to troll, but counter in such a way as to curtail or neutralise the success of the troller[Hide or humiliate the trolls.], <br />(3) fail if users do not correctly interpret an intent to troll and are not provoked by the troller[Be naïve and benign.], or, <br />(4) succeed if users are deceived into believing the troller's pseudo-intention(s), and are provoked into responding sincerely. [Welcome and feed the trolls.] <br />Finally, users can mock troll. That is, they may undertake what appears to be trolling with the aim of enhancing or increasing effect, or group cohesion. [Mock the trolls.]”<br />
    25. 25. Just Ignore Them?<br />Pros<br />Doesn’t dignify obnoxious behavior<br />Avoids escalation<br />Cons<br />Requires universal participation<br />Alternatives<br />Dodge<br />Fight fire with fire<br />Rise above<br />
    26. 26.
    27. 27. Dodge<br />Crowdsourcing<br />Slashdot<br />User-based filters<br />Selective invisibility<br />Introduced by Disqus<br />Thumbs up/down<br />YouTube<br />
    28. 28.
    29. 29. Fight Fire With Fire<br />Disemvoweling<br />Boing Boing<br />“y r fckngsshl”<br />Dunce caps<br />Scarlet letter<br />“kick me” sign<br />Public ridicule<br />More attention than they really wanted<br />Gang tackle<br />Call in reinforcements<br />
    30. 30.
    31. 31. Blame<br />Point one finger at someone, three pointing back at you<br />Yes, there are trolls and other jerks, but<br />Larger problem of general incivility, impoliteness, and invective on the net<br />reverse trolling: automatically treating disagreeing outsiders as trolls and not worth respect (i.e., prejudice)<br />
    32. 32. Rise Above<br />The Golden Rule<br />Interpretive charity<br />Empathy<br />Benefit of the Doubt<br />Humility<br />Start with the man in the mirror.<br />Rules of engagement<br />Free association and the fallacy of free speech<br />Know thy enemy…<br />As simple as “This is my living room”<br />As complex as named fallacies<br />
    33. 33.
    34. 34. The Golden Rule<br />“[Interpretive charity] means beginning with the assumption in any disagreement that your opponent is not only sincere but is also rational and holds those opinions for sensible reasons. She is not being willfully stupid. Secondly — and this is by no means easy — it means restating those views to yourself in the most persuasive way that you can... In other words, the task is to take your opponents strongest argument and really listen to it so that you can restate it even more persuasively. It means looking at others in the best possible light.” <br />Benefit of the doubt<br />Assume the other guy isn’t deliberately trying to be an asshole<br />Look for positive intention<br />Avoid dismissive labels<br />Identify secondary gain of ill behavior<br />Use clarifying questions<br />
    35. 35. Humility<br />Lord, what is man, whose thought, at times,<br />Up to Thy sevenfold brightness climbs,<br />While still his grosser instinct clings<br />To earth, like other creeping things!<br />So rich in words, in acts so mean;<br />So high, so low; chance-swung between<br />The foulness of the penal pit<br />And Truth's clear sky, millennium-lit!<br />Vain, pride of star-lent genius!--vain,<br />Quick fancy and creative brain,<br />Unblest by prayerful sacrifice,<br />Absurdly great, or weakly wise!<br />...<br />Search thine own heart. What paineth thee<br />In others in thyself may be;<br />All dust is frail, all flesh is weak;<br />Be thou the true man thou dost seek!<br />Excerpt from “Chapel of the Hermits” <br />by John Greenleaf Whittier, 1852<br />
    36. 36. Your Livingroom<br />“Basically, the Happy Troll is happiest when he is ‘shitting in your living room’ without you actually noticing. That’s the art of it. He does this by ‘adding healthy, helpful dissent to the discussion’- at least, that’s what he calls his little turdpiles. And he’s hoping that’s how you and your other readers at first glance see them as- a reasonable yet dissenting voice, good for the debate and democracy itself yak yakyak.” – Hugh MacLeod, cartoonist at Gaping Void and CEO of Stormhoek, USA<br />“Conduct yourself as you would in my living room and you'll generally be just fine.” – Mark Shea, author and speaker<br />
    37. 37. Blogger’s Code of Conduct<br />Take responsibility not just for your own words, but for the comments you allow on your blog.<br />Label your tolerance level for abusive comments.<br />Consider eliminating anonymous comments.<br />Ignore the trolls.<br />Take the conversation offline, and talk directly, or find an intermediary who can do so.<br />If you know someone who is behaving badly, tell them so.<br />Don't say anything online that you wouldn't say in person.<br />
    38. 38. How to Disagree: The Disagreement Hierarchy<br />DH0: Name-calling<br />“u r a fag!!!!!!!!!!”<br />“The author is a self-important dilettante.”<br />DH1: Ad Hominem<br />“Of course he would say that. He's a senator.”<br />DH2: Responding to Tone<br />“I can't believe the author dismisses intelligent design in such a cavalier fashion. “<br />DH3: Contradiction<br />“I can't believe the author dismisses intelligent design in such a cavalier fashion. Intelligent design is a legitimate scientific theory.”<br />Nice elaboration in Conversational Terrorism: How NOT to Talk (http://bit.ly/flBzhz)<br />
    39. 39. How to Disagree: The Disagreement Hierarchy<br />DH4: Counterargument<br /> first form of convincing disagreement<br /> first form of convincing disagreement <br />Too often arguing past each other<br />DH5: Refutation<br />Most convincing, rarest<br />Not simply quoting<br />DH6: Refuting the Central Point<br />“The author's main point seems to be x. As he says:<quotation> But this is wrong for the following reasons...”<br />
    40. 40. An Example of Civility<br />DaveedGartenstein-Ross (American counter-terrorism expert and attorney):<br />“I’ve found the balance I strike in my own small corner of the public sphere to be rather intuitive and comfortable. I’m unyielding when making arguments, but generally try not to belittle the people I’m engaging. If they really are so dumb that I feel like I can’t help but insult them, it’s almost always easier to disengage than to tell them how I really feel.”<br />
    41. 41. What works.<br />Set rules and follow them.<br />
    42. 42.
    43. 43.
    44. 44.
    45. 45. What works.<br />Require accounts.<br />
    46. 46.
    47. 47. What works.<br />Encourage community input.<br />
    48. 48.
    49. 49. What works.<br />Moderate.*<br />
    50. 50. What works.<br />Participate.*<br />
    51. 51. Funky’s First Rule of Blogging<br />Coined in 2005<br />Still the only one<br />The bright side of trolls<br />"You’re doing something right if trolls think you’re important enough to annoy."<br />
    52. 52. Sources References<br />Troll [definition] (http://bit.ly/mSTHpy)<br />What is a troll? (http://bit.ly/rqVhIH)<br />Happy Trolls (http://bit.ly/oNKjsy)<br />Our Disembodied Selves and the Decline of Empathy (http://bit.ly/oZqkZC)<br />Duty Calls (http://bit.ly/qW3xOO)<br />Conversational Terrorism: How NOT to Talk (http://bit.ly/flBzhz)<br />
    53. 53. Solutions References<br />Blogger’s Code of Conduct (http://bit.ly/ruAg9O)<br />The Chapel of the Hermits (http://bit.ly/nUKEM2)<br />How to Disagree (http://bit.ly/pCJIEb)<br />How to Handle a Troll (http://bit.ly/nrOPjp)<br />Interpretive Charity (http://bit.ly/q3w3hs)<br />Being a Gentleman in the Age of the Internet: 6 Ways to Bring Civility Online (http://bit.ly/qGbBhI)<br />Clive Thompson on the Taming of Comment Trolls (http://bit.ly/pA60uK)<br />Special Abu Muqawama Q&A with DaveedGartenstein-Ross (http://bit.ly/pXcVj8)<br />God Help! These People Are Driving Me Nuts! (http://bitly.com/py0qz5?)<br />
    54. 54. Further Reading<br />Don’t flame me, bro (http://bit.ly/oisk4P)<br />Conversation Hackers (http://bit.ly/qaRuHG)<br />The Problem With Blogs (http://bit.ly/qyblld)<br />Some Thoughts on Free Speech (http://bit.ly/pgQDu9)<br />Whatever Happened to Online Ettiquette? (http://nyti.ms/qSlT9f)<br />I See Rude Tweeple (http://bit.ly/n0xqhr)<br />Malwebolence– The World of Web Trolling (http://nyti.ms/nXKlGf)<br />A Call for Manners in a World of Nasty Blogs (http://nyti.ms/nNkStA)<br />Negative emotions boost users activity at BBC Forum(http://bit.ly/oIHG1x)<br />Troll Slayer (http://bit.ly/orGgCO)<br />Oh, No! It's Making Well-Reasoned Arguments Backed With Facts! Run! (http://onion.com/qPjkOt)<br />The Usenet Troll Song (http://bit.ly/obFwsx)<br />Usenet, AD 1540 (http://bit.ly/q0ZR6s)<br />Beware the Troll (http://bit.ly/qQEfAy)<br />

    ×