One of the key questions we encounter most of the time is “What makes Fujitsu and our vision unique?” What is the difference from all the other parties having visions and talking about innovations?
It’s true that everybody has some infrastructure story and some companies now have got an information management, more or less a big data, story. But actually no one has this people dimension on top of it. Of course, this has to be delivered and the most obvious element of it is the social component, just like “do something good for people”.
Looking closer, there is another dimension evolving around the integration of people in the creation of the innovation. This means that we need to leverage the good ideas and solid experience of people, for example the experts in your company and put them in the position to instrument their knowledge.
In the next minutes, we will talk about examples we have created together with our partners to empower people with human centric ICT and create greater value to your customers or citizens in the hyperconnected world. We will explore different innovation areas which drive digital transformation and enhance our business. Later, our colleague Bertrand will talk about these examples and technologies in his three Break-out sessions.
Wearables are one of the most visible aspects of innovative technologies. IDC expects 114m wearables to ship in 2018, but we shouldn’t think this will just comprise of the latest smartwatches and fitness trackers. Indeed in what has been dubbed ‘un-sexy’ wearables the enterprise will be a huge adopter, with demand reaching $1.9bn in the same timeframe. On the application side, IDC expects 300k consumer applications for wearables but also 50k enterprise focussed wearable applications across all industries.
Some weeks ago at Forum Tokyo, Fujitsu announced our Ubiquitousware line of wearables, many with a distinct enterprise flavour.
The first example I’d like to share is Fujitsu Network Solutions Limited. Working on outdoor equipment can be difficult and dangerous, with workers being exposed to heat and cold as well as dangers from the equipment they’re working on. By using wrist mounted pulse and temperature sensors, the company can monitor for signs of hypothermia or heatstroke and remind them to take breaks when tired. Position sensors can detect falls and warn staff of dangers (e.g. high voltage cables).
Professional drivers are also an area where Fujitsu is working to improve safety through IoT. Studies show that about 70% of accidents are caused by human error not directly attributable to traffic violations or driver skill, principal amongst these is tiredness and distraction. By using wearables, Fujitsu is able to detect tired drivers and warn both them and their company about the danger.
One of our oldest innovation partners, Metawater, just decided to introduce Head-mounted Displays to enhance our Augmented Reality solution. Let us take a closer look on the complete co-innovation project.
Being established between 1950 and 1970, Japan’s waters infrastructure is aging, making maintenance an important and complex task. Metawater is a leading provider of such important water infrastructure management services and manufactures installations like water purification plants
To improve efficiency and quality of work, they started an initiative based the Internet of Things principals. By embedding sensors into their water infrastructure, they can now monitor all the important values in real-time. This way Metawater could establish their own “Water Business Cloud” platform, based on Fujitsu’s Trusted Public S5, and is now sharing the gathered information with local governments and water management enterprises
Having a good sensor network is not enough. Let us think back to the high complexity of water infrastructure management. It is clear how important experience of the deployed experts is. And Metawater faces the same challenge as everyone of us in this room, Aging. Their most experienced staff is mostly close to retirement and for this reason the gathered knowledge is in danger of being lost. Relying heavily on the experience of their work force, Metawater soon had to launch a second initiative
The “Smart Field Services” program aimed to tackle the knowledge transfer challenge.
In former times experience and best practice sharing was mainly done by providing inspector led trainings, paper based manuals and checklists. But what if an experienced resource is not available at the location? How do you make sure the new staff is up to their current task?
In a co-innovation project with Fujitsu, Metawater introduced new inspection routines powered by Augmented Reality technology. Service engineers can now point their AR enhanced tablets towards special markers on the to be inspected component. This automatically displays the processes and required information to check the equipment. The complete inspection can now be completed on the tablet. Simple, easy and straight forward. All the results can be entered into the tablet and documented with video or pictures. Because all this is backed by their Water Business Cloud, it is stored immediately and can be accessed by any Metawater operator back in the office without any additional work on the engineer’s side.
With this streamlined inspection work, in addition to increase efficiency, Metawater could even ensure the gained experience and knowledge is shared and preserved.
And, as mentioned earlier, Metawater does not stop here and they started to enhance their work force with Fujitsu Head-Mounted-Displays. Beyond providing hands-free operations by displaying the applications data right in front of the eye, HMD’s bring built-in video and voice solutions to connect back to service desks.
Imagine a young engineer working on a maintenance task, finding a problem he cannot solve on his own. With the introduced HMDs, he is now able to not only talk, but also provide a live video stream to the support back office team. Empowered like this, it is simple to explore the situation and fix the problem within minutes.
Away from traditional industry focus to everyday life. Smart Cities encompass a wide range of capabilities including roads, heating and lighting. This is an area of increasing focus for local and national governments due to increased levels of urbanisation and the need for more efficient management of infrastructure.
Everyone of us needs either heating in winter or cooling in summer. Thinking on your personal expenses, how much does heating and cooling account for? Yes, a large portion of your budget, just short of half. Heating and cooling accounts for 40% of a city’s energy consumption, with regular equipment maintenance required to maintain efficient operation.
Getting back to your home, what happens if your air conditioner is not working? Yes, you call the maintenance service, they dispatch someone to your home, he checks your systems and if your are lucky, he can fix the problem right away. Most of the times he has to get back, collect the spare part and come back again. Meaning longer downtime, no cooling for your home, a lot of time of all parties involved used and the satisfaction is not improving. And this is “just” private area with limited impact. Let us imagine this happens at a huge office complex.
To improve this, Fujitsu has helped transforming the maintenance operations of a major Japanese boiler and air conditioning manufacturer. We co-innovated to replace the manual processes, where engineers would have to visit site to diagnose problems and typically return to base to collect necessary parts, by providing real-time information about equipment performance.
The switch to proactive maintenance using IoT has reduced maintenance costs and improved customer satisfaction.
Another classical example everybody might think of is public transportation. Everyone of you already travelled in Metropolises and encountered more or less simple transportation. How great would it be to buy one single ticket across busses, trains and subways enabling you to run from your start right to your desired location? It gets complicated as soon you have a lot of different providers. A common scenario is a switch from bus to train, which you will miss because the bus is late and you can’t open the automatic doors with the ticket from the bus. Now imagine you enter a bus at your start, download the ticket to your device and every transport is able to access this, allowing you to ride it. No more paper tickets, no more hustling with different systems, maximized convenience and freedom.
Even a bigger portion of your personal life is public safety. Sometime everybody of us has to rely on emergency services, what is often referred to as Blue Light services.
A perfect connection between Smart City and public safety is our cooperation with Kaga Incorporated, in which we are deploying smart street lighting. The IoT sensors on the street lights form an ad-hoc mesh network removing the need to rewire the existing infrastructure. The smart lighting is able to automatically adjust lighting intensity and tone to prevailing conditions to improve residential amenity and save energy when the streets are empty. The new smart lighting system also serves a serious public safety function, providing visual indications of safe zones and escape paths in the case of natural disasters or crime scenes.
Emergency services have complex ‘inventory management’ needs from weapons to uniforms, vehicles to trauma kits. Having real time situational awareness of the location of officers and assets improves performance and staff safety. In addition IoT based inventory management improves the efficiency of quartermaster processes. For example Richardson Police Department saves 15 minutes per officer per shift in getting their cars out on the road thanks to Fujitsu’s Globe Ranger product for police. This may not sound like much, but it means one additional officer per day is out on the streets in that town. And who of you doesn’t like to hear that our streets are getting safer? Especially if you have children. By the way we are happy to welcome our colleague from Globe Ranger in one of our Innovation break-out sessions later.
Back to industry focus, manufacturing and logistics have been an early beneficiary of IoT capabilities, with somewhere between one third and one half of organisations in this sector already adopting IoT technologies. A great example of how Fujitsu technology has added value to our customers is our cooperation with Airbus.
As you may know, Airbus is very busy in these days, their production rates are going through the roof. And this of course bears some unique challenges to their IT systems. A lot of information that is going into their IT systems is still coming from paper and typing. And this is okay when you’re building maybe one aircraft a month – but not with 70 and millions of parts. That means the paper is heavy – and it leads to a disconnection between the physical world and the IT world.
Aircraft parts have life cycles that can run into decades, from design and manufacturing through to repair and disposal. Each part requires careful management. Safety and security are the top priority for the aviation industry. So traceability of the entire process is essential. Managing and tracking components is a complex challenge. Faults clearly cannot be tolerated and error-free maintenance is absolutely essential. Data builds up continuously through the lifetime of the aircraft. And with each finished aircraft coming with a list price tag of $428M, inventory is a significant cost to its business. An efficient supply chain is essential to their business.
So, Airbus decided to go digital. They wanted to have real-time, automated visibility of all their physical operations – synchronize the physical and IT world. And this is where smart technology like RFID can help by building a connection to nearly any physical part in an airplane. This creation of the Internet of Things for Airbus has been done together with Fujitsu.
Let us have a closer look. In order to help address these challenges, Airbus began to digitalize its operations and RFID is an important piece of the solution. Airbus is using radio-frequency identification (RFID) technology across the full lifecycle of its operations to provide real-time automated visibility, streamline processes and reduce waste. With regards to aircraft parts, the technology enables a range of information, such as part number, serial number, date of manufacture and even maintenance history, to be electronically and digitally attached to aircraft components.
RFID tags for aircraft parts must be robust. They need to be resilient to the harsh environments that an aircraft encounters but they also must be light. Fujitsu tags successfully met all the severe qualification criteria, and Airbus selected Fujitsu as a supplier for a 'RFID Integrated Label' as well as a RFID data encoding and printing solution. Fujitsu was chosen on the basis of its strengths in semiconductor technology, RFID design and manufacturing, and global delivery capability.
Let us talk about the impacts of the “Supply Chain Visibility program”
The tangible benefits have been increased productivity and lower cycle times, meaning lower inventory and a better cash position. A better quality of data means fewer problems and errors in the assembly process. The technology is expected to reduce supply chain inventory costs alone by more than 20%. But the intangible benefits have been just as great. Airbus can now better visualize their supply chain, in real time. And the value of the technology goes straight to the bottom line: The aircraft can spend longer in the air.
As I hope you’ve seen over the last half hour, IoT along with other technologies have a huge potential to shape our lives both in business and in society. I’ve given you some examples of how Fujitsu is working with our partners and customers to create digital ecosystems that enable the market to flourish and deliver true Human Centric Innovation.
Having heard enough of us, we would like to thank you for your attention, hope you will have a great event together with us and like to give the word to some of our innovation customers
présentation Déjeuner buffet et visite de l'espace d'exposition - FWT15 Paris Lunch
Copyright 2015 FUJITSU
Innovation in action
Copyright 2015 FUJITSU
Innovation in action
Copyright 2015 FUJITSU
Bringing together the 3 dimensions will realize business and social value
Human Centric Innovation
and optimize business and
Connect people and empower