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Transforming End-user Services in Modern Hospitals

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The need to enable new kind of operational efficiency and service quality is urgent in healthcare organizations today. Only the most successful organizations will be able to optimize costs, flexibility, service quality and innovation without compromising patient care. Public healthcare organization Carea is implementing innovative ICT-strategy to achieve these goals.

Speaker:
Matti Aloha
Tommi Rinnemaa

Published in: Technology
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Transforming End-user Services in Modern Hospitals

  1. 1. 0 Copyright 2015 FUJITSU Human Centric Innovation in Action Fujitsu Forum 2015 18th – 19th November
  2. 2. 1 Copyright 2015 FUJITSU Transforming End User Services in Modern Hospital
  3. 3. 2 Copyright 2015 FUJITSU Speakers Tommi Rinnemaa Director, Offerings & Presales, Managed Services, Fujitsu Nordic CIO Carea Matti Ahola
  4. 4. 3 Copyright 2015 FUJITSU Agenda  Trends and Directions: Why do we see transformation in healthcare?  Transforming End User Services in Carea  Lessons learned
  5. 5. 4 Copyright 2015 FUJITSU Healthcare Has Not Been Digitalized Yet Traditional Healthcare 21st Century Consumption Doctor´s Office Hospital Urgent care Connected Medicine New Retail Healthcare Apps and Wearables
  6. 6. 5 Copyright 2015 FUJITSU Combining the new with the old Consumer adoption of wearable technology is visibly spurring popularity of IoT within healthcare, and creating opportunities for both consumer- and enterprise-focused firms Value-based payment models with emphasis on achieving outcomes, rather than just number of episodes, is propelling interest in adopting IoT Changing demographics and acceptance of technology to keep patients out of hospitals is catalyzing acceptance of remote health monitoring solutions Hospital medical equipment manufacturers are leveraging the "connected" medical device to position predictive maintenance and device efficiency Source: Gartner May 2015
  7. 7. 6 Copyright 2015 FUJITSU Digital Hospital is Emerging Information easily where it is needed, QR, Smart Glasses Communication with Family Members, Telehealth, PatientPortal Clinical Logistics The Hospital's Internal Operational Control Self Check-in and Patient Guidance Patient at Home PatientPortal, The Remote Rehabilitation Indoor Location, where are the Medical Devices, Wheel Chairs etc.
  8. 8. 7 Copyright 2015 FUJITSU First Step Should Not Be Too Challenging Challenges  Fast, secure, follow-me access to apps and information – across any device and location  Secure centralized information repository  Healthcare networks to concentrate on patient needs  Enable growth  Cost efficiency, increased productivity
  9. 9. 8 Copyright 2015 FUJITSU Transforming End User Services in Carea
  10. 10. 9 Copyright 2015 FUJITSU Carea – a Public Healthcare Organization Carea - Municipal Authority of Medical and Social Services in Kymenlaakso
  11. 11. 10 Copyright 2015 FUJITSU Carea and Fujitsu – working together Fujitsu manages and supports Carea infrastrucure  1500 Laptops, thin clients, Igel thin clients and desktops for 2400 users  Full device lifecycle management  ~ 200 applications, some with their own local clients installed at a desktop  Introduced Virtual Desktop Services  Long term relationship Target  1600 Virtual client users  800 thin clients
  12. 12. 11 Copyright 2015 FUJITSU Reasons for a mobile workplace solution  Offering good treatment to patients is more important than anything else  Carea’s target is for doctors and nurses to reach the patient information within 10 seconds from wherever they are working  Cost reductions in IT  Opportunity to save time for clinical staff “We need 100 per cent reliability. If you aim for 99.9 per cent, you allow yourself some room for error. In a treatment situation, a failure of 0.1 per cent may be a disaster.”
  13. 13. 12 Copyright 2015 FUJITSU Carea - The solution The device-independent virtual working environment offered by Patja Easy  Enables employees to log in to data systems using their smart card  Enables the same session to follow the users anywhere – from one workspace or device to the next  Callsign is used when working from home “Carea’s high usability mobile workplace reconnects the professionals into patient records in 12 seconds”.
  14. 14. 13 Copyright 2015 FUJITSU Carea Patja Easy facts  Currently  Windows Server 2008 R2 / XenApp 6.5 server farm  40+ applications, including Effica healthcare system  100 thin clients (Igel UD3) plus home and remote users  1100 users  Roadmap one year ahead  Patja Easy covers Carea’s all 1600 users  300-400 thin clients in active use  Application selection is tuned into finer detail to allow replacing Windows workstations with thin clients in new areas
  15. 15. 14 Copyright 2015 FUJITSU Carea - Experiences and lesson learned Testing and planning the rollout are of great significance  End user satisfaction  All users are pleased with being able to access their desktop from anywhere  User experience vary with the application used in the department  Carea’s target is to achieve high end user experience for all users  Implementation  Diversity - Unique set of computers and applications per hospital department (e.g. for EKG, ventilators,..)  Application testing - especially for healthcare information systems  End user satisfaction surveys  Improved customer communication
  16. 16. 15 Copyright 2015 FUJITSU Carea - Roadmap Workplace Anywhere  Adding applications to welcome more users to the service  Supporting more mobile devices models  Deploy Role-based Virtual Desktop clients Carea-Hospital Project  Carea is engineering a new patient centric hospital, empowered by latest ICT technology and architecture
  17. 17. 16 Copyright 2015 FUJITSU What are the lessons learned?
  18. 18. 17 Copyright 2015 FUJITSU Let’s Not Forget Business Value and Culture  Many healthcare delivery organization (HDO) CIOs do not recognize the mission-critical importance of organizational culture, which in most cases is more important than technology  The failure to understand, consider and properly manage organizational culture dramatically increases the risk of failure for an IT project — even if that project is supported by appropriate applications and infrastructure  In many cases, key stakeholders are excluded from the decision making and thinking processes in IT projects, thereby limiting potential to change and adapt quickly  Many HDOs do not pay sufficient attention to understanding their cultures and adapting their IT projects to best fit them Align with culture Align with business needs  Run IT more as a business  Create the IT service portfolio that expresses IT services in terms that the business understands and values Source: Gartner (Mar 2015)
  19. 19. 18 Copyright 2015 FUJITSU Human Centric Intelligent Society “Through our constant pursuit of innovation, the Fujitsu Group aims to contribute to the creation of a networked society that is rewarding and secure, bringing about a prosperous future that fulfills the dreams of people throughout the world.” Excerpt from FUJITSU Way
  20. 20. 19 Copyright 2015 FUJITSU Human Centric Digital Hospital - Services 19 November 2015Confidential 19 CLINICAL PATHWAYS Devices Application Infrastructure Servers and Networks Finance and Administration National services Services for Patients Services for Professionals Services at Home and at Hospital Comms & Safety Logistics Patient care Kanta Kansa Kanta PHR VTJ VRK KaPa e-Services Home Hospital Patient Logistics Communication Entertainment Capacity mgmt Medical Service Logistics Integrated Patient Record & Administration Special Care Solutions Communication Staff Security Care Coordination & Service plans Patient Safety Support Service Logistics Communication ERP BI Record and Case mgmt IAM Integrations Archives Professional Patient Measurement Server capacity Data comms Location
  21. 21. 20 Copyright 2015 FUJITSU Our Solutions and PartnersCLINICAL PATHWAYS 19 November 2015Confidential 20 Devices Application Infrastructure Servers and Networks National services Services for Patients Services for Professionals Finance and Administration Services at Home and at Hospital Comms & Safety Logistics Patient Care mPollux CaseM Capacity services Comms services Patja CaseM E-Services NetCommunity Small apps Altti Communication services Self registration Kanta Kansa Kanta PHR VRK
  22. 22. 21 Copyright 2015 FUJITSU

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