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The safety hook for IT operations: Product Related Services

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Fujitsu's Product Related Services ensure the availability and business continuity of IT systems, helping organizations to save time and money, enabling budgets to be switched from operational IT services to strategic initiatives that deliver real business value. Product Related Services can be added to Fujitsu and partner-branded products in either standardized or perfectly tailored packages. Join this session to learn how these services can help to streamline and safeguard your business operations.

Speaker:
Rajat Kakar
Vice President Product Related Services Business
Fujitsu

Published in: Technology
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The safety hook for IT operations: Product Related Services

  1. 1. 0 Copyright 2017 FUJITSU Fujitsu Forum 2017 #FujitsuForum
  2. 2. 1 Copyright 2017 FUJITSU Please welcome Mr. RAJAT KAKAR
  3. 3. 2 Copyright 2017 FUJITSU The safety hook for IT operations: Product Related Services Rajat Kakar Vice President Product Related Services Business Fujitsu
  4. 4. 3 Copyright 2017 FUJITSU More important than ever to stay online / stay connected  Investment …  Protection …  Complexity is increasing  Generation Apps – connected world is imposing dependencies that we have never seen before  Competitive world is changing • Many more smaller companies, startups • Lower barrier to entry • Hardware as a Service, Colocation services  Priority of the CIO is clearly orchestrator of services CEO and CFO Agenda … follow a clear ROI
  5. 5. 4 Copyright 2017 FUJITSU IT’s all about staying connected, staying online  Valid for single devices, to Solutions and up to complex IT Infrastructures
  6. 6. 5 Copyright 2017 FUJITSU Safeguarding Your IT-Infrastructure Your safeguarding solution can be a combination of all What ?  From offerings right “off-the-rack” to “tailor-made to your needs” depending on your requirements How ?  We as Fujitsu have the right answers to your individual IT needs and service demands WHY ?  In an increasingly complex world, IT landscapes become more & more complex; however, the need for safeguarding options gets stronger
  7. 7. 6 Copyright 2017 FUJITSU IT protection is expressed in four dimensions Duration Valid for a single system …. Reaction- Time Service Location Availability … bundles / solutions & integrated systems … .. for multiple parts of your IT 4h Onsite Recovery 24 x 7 5 years FUJITSU Contract
  8. 8. 7 Copyright 2017 FUJITSU From single product to PRIMEFLEX solutions PRIMEFLEX solutions are Pre-defined + Pre-Integrated + Pre-Tested Product Sales approach Server Storage Network Virtualization Management of Virtualization Operating System Solution SupportProduct Support Solutionstack
  9. 9. 8 Copyright 2017 FUJITSU Malfunction
  10. 10. 9 Copyright 2017 FUJITSU PRIMEFLEX Support – Our Protection Concept PRIMEFLEX Solutions are Pre-defined + Pre-Integrated + Pre-Tested Product Sales approach Server Storage Network Virtualization Management of Virtualization Operating System Solution SupportProduct Support Solutionstack  Hardware and Software Support on single product  Standard Support Services up to 4h Response or Recovery Time  Support Service covers complete solution stack with SPOC (Single Point Of Contact) service  Solution Support Services up to 30min remote Response Time  Optional ProActive and System Health Check services
  11. 11. 10 Copyright 2017 FUJITSU  Customer concerns  Complex Problems and Interdependencies: An infrastructure can create problems after minor changes. Objective is to find the problem and fix it at the right end.  Real-time Performance: Centrally & globally monitoring of SLAs (watch dog functionality)  Global IT balance: Status of Customer IT Infrastructure balance and performance  Changing Infrastructure: Adapting homogenized transparent processes From Solution to complex IT Infrastructures CIO radar on IT Infrastructures Complex Problems Real-time Performance Changing ICTGlobal IT balance
  12. 12. 11 Copyright 2017 FUJITSU Supporting YOUR Global Business  Orchestrating a consistent and global service approach IT Infrastructure Support Services Consistent SLA Reporting SPOC ProjectManagement » HW-Maintenance (IMAC, Break/Fix, Logistic) » SW-Maintenance (IMAC, Break/Fix) » Integration Services » IT-Service & Workflow-Management (Contract-, Supplier-, Escalation- Management) » Spares Inventory Management » Real-Time Service Management (SLA-Reporting, Incident Tracking and Monitoring)
  13. 13. 12 Copyright 2017 FUJITSU Optimizing YOUR Global Protection  Flexed to suit customer working patterns  Service covering the ICT  Quality focused engineers  Data driven intelligence  Minimizing failure through lifecycle management  Maximizing user experience through automated support Operationally Focused Intelligently Driven
  14. 14. 13 Copyright 2017 FUJITSU Automated More efficient incident management reduced costs by over 15%* Predictive Decreased Service Incidents by predictionof defects based on future failures Proactive 20%* reduction in call volume through adoption of our support service 13 Informed Intelligent Engineering – Your Benefits Next GenerationTechnical Support Services *) Specific Case Study Figures
  15. 15. 14 Copyright 2017 FUJITSU  A user centric support service  Powered by AI, virtual assistants and cognitive learning  Identifying root causes and proactively preventing problems  Delivering a personalized service  While empowering users to self-serve through a SPOC Social Command Center – Your Benefits Next Generation Service Desk
  16. 16. 15 Copyright 2017 FUJITSU Summary We support your business by making IT work – to enable it solving your challenges. State of the art Processes & Tools Safeguard your IT Infrastructure with Fujitsu Standardized Global Services
  17. 17. 16 Copyright 2017 FUJITSU Thank YOU
  18. 18. 17 Copyright 2017 FUJITSU

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