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The Future Workplace – will yours be Human-centric?

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As end users have driven IT innovation more than corporate IT in some areas over recent years, we want to check the status and discuss threats and opportunities – for your organization as well as for your corporate IT. We will share the current social, demographic and IT trends – and discuss how this impacts your employees, their work styles, as well as your IT. We will also be showing the future workplace, including scenarios for your workforce as well as your front end devices. Those workplaces will combine workers’ flexibility, employee’s happiness and IT security. With this, we want to help bringing the CIO back in the driver seat of IT.

Speaker:
Christian Bock

Published in: Technology
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The Future Workplace – will yours be Human-centric?

  1. 1. 0 Christian Bock | Copyright 2015 FUJITSU Human Centric Innovation in action Fujitsu Forum 2015 18th – 19th November
  2. 2. 1 Christian Bock | Copyright 2015 FUJITSU The Future Workplace – will yours be human-centric? CHRISTIAN BOCK Director, Global Clients & Datacenter Marketing Programs
  3. 3. 2 Christian Bock | Copyright 2015 FUJITSU Let’s Talk About … Market hypes and the workforce Turn challenges into opportunities Technology innovation Market hypes and the workforce Turn challenges into opportunities Technology innovation
  4. 4. 3 Christian Bock | Copyright 2015 FUJITSU Is this YOUR OFFICE...?
  5. 5. 4 Christian Bock | Copyright 2015 FUJITSU ...or THAT?
  6. 6. 5 Christian Bock | Copyright 2015 FUJITSU Enablement – Keeping IT alive Evolution of ICT 1980 Increase productivity Increase flexibility Increase data availability EmpowermentPriorities 1990 2010 Computer Revolution Internet Revolution Information Revolution Collaboration Revolution Increase human centric individuality 2020
  7. 7. 6 Christian Bock | Copyright 2015 FUJITSU Human-Centric...? How come...? Why a „Future Workplace“...?
  8. 8. 7 Christian Bock | Copyright 2015 FUJITSU Mega-trends … changing the way we live & work TECHNOLOGY SOCIETY DEMOGRAPHICS Cloud Hyper-Connectivity Apps Internet of Things New Ecology Bio-Security Work-Life Balance Individualization Health Globalization Generation Y Living architectures Entrepreneurship User-centric IT Sustainability Silver Society Growing Population Urbanization Ageing PopulationAugmented Reality
  9. 9. 8 Christian Bock | Copyright 2015 FUJITSU The “Social-Work-Management Dilemma”
  10. 10. 9 Christian Bock | Copyright 2015 FUJITSU ...and how does this affect me?
  11. 11. 10 Christian Bock | Copyright 2015 FUJITSU Let’s Talk About … Market hypes and the workforce Turn challenges into opportunities Technology innovation Consumerization Generation Y Unified Communications Security
  12. 12. 11 Christian Bock | Copyright 2015 FUJITSU Turn challenges into opportunities Realizing the benefits of empower- ment within a business structure Consumerization Generation Y Unified Communications Security
  13. 13. 12 Christian Bock | Copyright 2015 FUJITSU Technology evolution in our daily lives World 1.0 World 2.0 World 5.2
  14. 14. 13 Christian Bock | Copyright 2015 FUJITSU Growing Consumerization Over the last years user IT added … … more to productivity than corporate IT  1980 – 2010: Corporate IT driving innovation  “You do it our way…”  2010 – 2015: Users driving innovation  “…No, I don’t”  From 2016: Let’s cooperate 79% of CIO’s say personal devices increased productivity [IDG, 2014] 23% of business data is stored in “consumer cloud” [netskope, 2014]
  15. 15. 14 Christian Bock | Copyright 2015 FUJITSU Stuck in BYOD?  Not Really Understanding user needs, usage scenarios ICT readiness is key. COPE Corporate Owned Personally Enabled Devices + Apps (e.g. healthcare, sales force automation, PC) CYOD Chose Your Own Device Pre-selected basket, company-tested and -managed BYOD Bring Your Own Device Purchased privately, company providing some containerized apps S Submarines Employee- owned without corporate awareness Choose your model
  16. 16. 15 Christian Bock | Copyright 2015 FUJITSU 2 in 1 – designed for multi-mode working Integrated Tablet Stand, slim Magnetic Keyboard, durable material, anti-glare display option Next-gen. enterprise-grade security, manageability and connectivity, service-friendly STYLISTIC R726 Business Tablet, Business Notebook, One Device Brand new: STYLISTIC R726
  17. 17. 16 Christian Bock | Copyright 2015 FUJITSU Human Centric Workplace Enabling the work styles of Generation Y while optimizing control Consumerization Generation Y Unified Communications Security
  18. 18. 17 Christian Bock | Copyright 2015 FUJITSU  Grown up where speed is a way of life  Tech accustomed  Priority on family and friends  Volunteering in record rates  Prefer to work in teams  Work needs to be meaningful  Want their assignment linked to a higher goal  Want to have “relevant work experience”  Want to care about their work Disloyal Instant gratification Selfish Generation Y – The Myths Lazy GEN Y is … 17 Christian Bock | Copyright 2015 FUJITSU
  19. 19. 18 Christian Bock | Copyright 2015 FUJITSU Making buying decisions from their Toddler age Looking for the “why” behind a task and like to find new, better and faster ways to do things Never knew a world without PC Internet If they don’t know they know how to get “Super” informed Entrepreneurial Understanding the global marketplace Tech Savvy Generation Y – Your Benefits GEN Y is …
  20. 20. 19 Christian Bock | Copyright 2015 FUJITSU Generation Y – Challenges for Organizations Intergenerational workforces Rising demand for flexibility … In “where” your people are working … When they are working Of office environments Of organizations Velocity Technology as enabler
  21. 21. 20 Christian Bock | Copyright 2015 FUJITSU Human Centric Workplace Transforming the way enterprises do business Consumerization Generation Y Unified Communications Security
  22. 22. 21 Christian Bock | Copyright 2015 FUJITSU Evolution of Communication Technology Web conferencing Video conferencing Audio conferencing Instant messaging Email & biz apps Voice mail Stationary telephony Mobile phoning Communication islands Integrated user experience Future: Unified Today: Split Multiple support teams Disparate strategies Multiple devices Individual roadmaps Multimedia Conferencing Instant Messaging Email & BizApps Enriched Telephony & Mobility Integration Simplified User Experience Streamlined Support Team Consistent Development Road
  23. 23. 22 Christian Bock | Copyright 2015 FUJITSU So, is it all virtual now? of the interpretation of what we say is based on facial expressions 55% …comes from the actual words spoken 7% …is in how the words are said 38%
  24. 24. 23 Christian Bock | Copyright 2015 FUJITSU Human Centric Workplace Keeping business information secure and ensure compliance Consumerization Generation Y Unified Communications Security
  25. 25. 24 Christian Bock | Copyright 2015 FUJITSU New dimensions of security risks through mobile IT usage
  26. 26. 25 Christian Bock | Copyright 2015 FUJITSU 111 Security in the digital age $3.79 million Average cost of a security breach to a large organization $200k Annual cost of difficulties logging on for a 500-person company 15 Number of passwords the average person has to remember. 60% cannot- remember all their passwords 39% of all malicious cyber attacks are the result of negligence including password theft Helping hackers hit the jackpot Reuse password across different sites 61% Of desk-workers use their personal devices for business purposes ... 50% Of people believe their passwords are very secure 12% Refuse to use any kind of security mechanism on those devices 1 in 3 Write their passwords down 42% Have shared their password with their spouse ... 10% with a friend 26%
  27. 27. 26 Christian Bock | Copyright 2015 FUJITSU Many end-to-end attack points Access to critical data Administrations can access sensible data unnoticed Data is intercepted Outgoing data can be intercepted, read and manipulated Hacker attacks Hacker attacks are facilitated by monitoring that is not end-to-end; logs can be falsified Physical access To systems through insufficiently secured access processes Remote access Transfer and control of the systems by remote access Screen contents Can be read Webcam and microphone (internal/external) Can be activated and controlled (room surveillance possible) External HDDs, USBs Can install viruses and backdoors unnoticed Mouse and keyboard input Can be read Main memory Saves data unencrypted Internal data media (HDD, SSD, DVD) Are readable despite encryption BIOS, OS, driver, application Can contain backdoors Communication (Internet/LAN/WAN) Backdoors to active/passive network components ExtranetIntranet CloudInternet
  28. 28. 27 Christian Bock | Copyright 2015 FUJITSU Precision of biometric authentication Fujitsu’s palm vein scanner is the most precise and practical technology. Precision Practicality Face recognition Fingerprint Palm veins High HighLow Voice recognition Signature Iris/retina Finger vein Low Authentication Method FAR (%) FRR (%) Face recognition ~ 1.3 ~ 2.6 Voice pattern recognition ~ 0.01 ~ 0.3 Fingerprint recognition ~ 0.001 ~ 0.1 Finger vein recognition ~ 0.0001 ~ 0.01 Iris/retina recognition ~ 0.0001 ~ 0.01 Fujitsu palm vein recognition ~0.00001 ~ 0.01 False acceptance rate (FAR) & false rejection rate (FRR) compared
  29. 29. 28 Christian Bock | Copyright 2015 FUJITSU Let’s Talk About… Market hypes and the workforce Turn challenges into opportunities Technology innovation
  30. 30. 29 Christian Bock | Copyright 2015 FUJITSU Fujitsu Innovations for the Future Workplace Smart meeting room solution Fujitsu Room UI Technology Eye tracking device Virtual Client Computing Energy efficiency Shared Clean Desk solutions
  31. 31. 30 Christian Bock | Copyright 2015 FUJITSU Fujitsu Innovations for the Future Workplace Fujitsu PalmSecure solutions Iris Recognition Pulse Monitor using facial imaging Head Mount Display Beacons without battery change Ring UI Device
  32. 32. 31 Christian Bock | Copyright 2015 FUJITSU Make Your Choice Outdoor Indoor Office Walking Standing Sitting Of modern touch devices Mobile Stationary Mobile User Office User … and classical devices Power User
  33. 33. 32 Christian Bock | Copyright 2015 FUJITSU Let’s Talk About… Market hypes and the workforce Turn challenges into opportunities Technology innovation
  34. 34. 33 Christian Bock | Copyright 2015 FUJITSU Implement and keep up-to-date. Make it easy. Understand the drivers. Manage it. Be an attractive employer. Unleash people‘s potential. Know used patterns. Unify and integrate. Communication & Collaboration Security Consumerization Generation Y Tackle the challenges
  35. 35. 34 Christian Bock | Copyright 2015 FUJITSU Devices in use? Security? Appli- cations in use? Recommended considerations Check Daily routine of a worker? IT infra- structure? Leadership principles? Future ready? Involve all stakeholders - the human-centric workplace will not happen based on tech-specs reviews
  36. 36. 35 Christian Bock | Copyright 2015 FUJITSU So what about the “dilemma“...? …The Social-Work-Management Dilemma…
  37. 37. 36 Christian Bock | Copyright 2015 FUJITSU The Managed Humanization of Workplaces Diversified Secure Manageable Ergonomic Flexible Fun Effective Seamlessly- connected Future-proofHealthy
  38. 38. 37 Christian Bock | Copyright 2015 FUJITSU Happiness and efficiency get married Autonomy to work how users want to work  Creativity  Freedom  Innovation  Energy Structure that supports the needs of business  Cost control  Structure  Security  Order Fujitsu client computing devices & solutions help businesses balance two competing forces VS 37
  39. 39. 38 Christian Bock | Copyright 2015 FUJITSU YOUR FUTURE WORKPLACE Current trends are re-defining the game – see this as opportunity, not as threat Workplaces are evolving – have a human-centric ICT strategy Consider the people – Empowerment AND enablement are key Bringing the CIO back into the driver seat Fujitsu is here to support – with client computing devices, services & solutions Take home messages
  40. 40. 39 Christian Bock | Copyright 2015 FUJITSU Let’s start changing the perspective.
  41. 41. 40 Christian Bock | Copyright 2015 FUJITSU Some people want it to happen, some wish it would happen, others MAKE IT HAPPEN! workplace.global.fujitsu.com
  42. 42. 41 Christian Bock | Copyright 2015 FUJITSU

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