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Service Orchestration - Increasing the efficiency of Hybrid IT


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The digital age has given rise to rapidly changing customer expectations. As more organizations adopt a Hybrid IT infrastructure to meet changing business requirements, the need to properly integrate and manage legacy and cloud architectures is paramount. Enterprises need a clear Service Orchestration strategy to help them seamlessly connect their end-users, and customers, to necessary business systems in an integrated, efficient way.
Hear recommendations from Forrester, a leading analyst and advisor, on how enterprises should successfully orchestrate and manage a Hybrid IT environment – and learn about how your organization can achieve this in practice. Delegates attending this session will also receive a FREE Forrester analyst Service Orchestration report.
Speaker: Nick Herbert

Published in: Technology
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Service Orchestration - Increasing the efficiency of Hybrid IT

  1. 1. 0 © Copyright 2017 FUJITSU Fujitsu Forum 2017 #FujitsuForum
  2. 2. 1 © Copyright 2017 FUJITSU Service Orchestration Increasing the efficiency of Hybrid IT Nick Herbert Head of Orchestration, Hybrid IT, Fujitsu @herbertnick
  3. 3. 2 © Copyright 2017 FUJITSU Measurement
  4. 4. 3 © Copyright 2017 FUJITSU
  5. 5. 4 © Copyright 2017 FUJITSU Enterprises have an average of Cloud Services 1071 Source: Netskope Cloud Report 2017
  6. 6. Source: RightScale-2017-State-of-the-Cloud-Report of cloud spend % Volume of Waste 30-45
  7. 7. Many enterprises have failed to achieve success with cloud computing, because they failed to develop a cloud strategy rooted in the definition and delivery of IT services linked to business outcomes.
  8. 8. 8 © Copyright 2017 FUJITSUSource: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester) 32% 30% 27% 25% 44% 45% 46% 48% Improve IT systems to better serve customers Increase innovative technology Improve differentiation with technology Consolidate IT infrastructure 28% 44% Upgrade, rationalize or replace legacy systems Organizational IT Initiatives
  9. 9. 9 © Copyright 2017 FUJITSU 68% 71% 73% 74% 74% 75% 76% 77% 78% 80% 81% Managing costs Providing a consistent user experience Agility to meet needs of the business Optimising for self-service Complexity Which solutions to implement Compliance Has governance been followed? Integration of cloud services Lack of visibility Security concerns Cloud Management Challenges Source: The State of Orchestration 2017 (Fujitsu)
  10. 10. 10 © Copyright 2017 FUJITSU What is your top challenge in managing and orchestrating your cloud environments? Vote Now 1. Security Concerns 27,7% 2. Lack of visibility 20,0% 3. Managing costs 13,8% 4. Enforcing Governance & Compliance 30,8% 5. Other 7,7% 15
  11. 11. 11 © Copyright 2017 FUJITSU The State of Orchestration: 2017
  12. 12. 12 © Copyright 2017 FUJITSU
  13. 13. 13 © Copyright 2017 FUJITSU 41% The rate of technology Change 33% Attracting/Retaining staff with the needed skills 32% Differing Priorities between IT and the business 31% The pressure to comply with regulatory requirements 30% Key staff are focussed on other projects and more tactical work Source: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester) Organizational Challenges
  14. 14. 14 © Copyright 2017 FUJITSU Lift&Shift RobustITworkloads, Noapplicationchanges Standard Cloud Hosted Service&Component Consolidation&Rationalisation intocloudnative“as-a-service” (e.g. DBaaS) Rationalized Cloud Aware AdvancedBlueprintingwith containers usingcloudnative automation,scalingandcontrol Dynamic Cloud Native RobustITonexistinghosted platforms. Traditional Hosted Platform Technical Maturity
  15. 15. 15 © Copyright 2017 FUJITSU Key Service Principles  Maximizetheenduserexperience  ReduceCost &Risk  ExploitData& Technology Business and IT are disjointed IT performance is not measurable across business goals, IT cannot move at the speed the business needs it to, firefighting makes it hard to move forwards Standard Cloud Hosted IT Aligned to business Goals The link to cost and revenue of IT for the business is clear, IT projects are being completed faster and the current systems are stable. New services and features still take time but are stable when released Rationalized Cloud Aware Business value driving IT decision making Releases are now on time and at pace with the business, constraints have been removed allowing the business to utilise the best technology to achieve their goals the transparency within IT enables the business to focus investment where it needs to Dynamic Cloud Native Service Maturity
  16. 16. 16 © Copyright 2017 FUJITSU Begin with the End in Mind Service Transformation
  17. 17. 17 © Copyright 2017 FUJITSU Service Operations Dev Ops App Management Networks Service Management and Integration NetworkOperations Multi SupplierCoordination Reporting& escalation Performance Policy ManagementDesign & Integration VendormanagementCloud Strategy NetworkEngineering ConfigurationService Management EnterpriseMonitoring Developer Tools Service Continuity NetworkSupport Cloud Brokerage User Administration Provisioning Diagnostics Metering and Billing OrchestrationOptimization Infrastructure Management Operational ManagementPlatformDevelopment Development Change IncidentCapacity Availability Billing Workload Migration Multidisciplinary Operational Teams Support Security Operations Contact Centre Support Service Operating Model
  18. 18. 18 © Copyright 2017 FUJITSU …Detect Prevent…
  19. 19. 19 © Copyright 2017 FUJITSU Prevent… …Detect
  20. 20. 20 © Copyright 2017 FUJITSU Critical or high priority to use a single management portal across multiple environments Using configuration management tools to optimize cloud applications or workloads is a critical or high priority 77% 81% Source: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)
  21. 21. 21 © Copyright 2017 FUJITSU Advice from Forrester  Recognise that orchestration must occur on multiple layers (service, supplier, security, compliance and digital supply chain)  Appoint a service orchestration champion to create a unified strategy and approach across IT and the business  Look for service partners that are experts with hybrid IT environments to help build an orchestration strategy
  22. 22. 22 © Copyright 2017 FUJITSU …Optimize Reassess…
  23. 23. 23 © Copyright 2017 FUJITSU Thank you very much Nick Herbert Head of Orchestration, Hybrid IT @herbertnick