Clifford Chance Reboots the Print & Mail Room with Fuji Xerox Print & Change Management Services
“Instead of dumping technologies like what some vendors do, Fuji Xerox brought a change management process to coach and train not only their own staff, but our lawyers and legal secretaries, so that they know what services are available to them and what technologies can now do for them.”
– Justin Young
General Manager
Singapore & Bangkok
Clifford Chance
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Print and change management services - Clifford chance case study
1. Background
Clifford Chance is one of the world’s leading
law firms, with 35 offices spanning 25
countries and employing some 3,400 legal
advisors.
Specialising in all areas of commercial
law including corporate, finance, capital
market and litigation, Clifford Chance
has an enviable scale and depth of legal
resources across the key markets of Africa,
the Americas, Asia Pacific, Europe and the
Middle East.
The Challenge
Providing services to some of the largest
global MNCs and organisations and handling
large and complex legal transactions on their
behalf is the norm at Clifford Chance.
Lawyers and legal secretaries are required to
apply their intellectual capital onto papers
and documents for subsequent negotiations
and signings. Essential to the process is the
ability to produce quality legal documents
in the quantity required and in time to meet
deadlines.
Easier said than done! Clifford Chance
found that legal secretaries were spending
significant time and effort printing and
copying documents. The direct result
was increased costs caused by rework
as documents were being assembled by
personnel who had not received the correct
training. A further complication was the
use of multiple vendors’ printers and the
increased cost and confusion experienced
trying to manage different fleets of
machines.
Finally mail and distribution operations
were also suffering due to the lack of
appropriately trained staff to perform this
vital function.
It was clearly acknowledged that lawyers
and legal secretaries are hired for their
professional skills and having them
channel their time in maintaining these
vital administrative functions was costly,
time wasting and resulting in substandard
output quality. Clifford Chance wanted to
find a reliable partner capable of assuming
full responsibility of the delivery of these
and allowing the professional legal to
channel their energies towards their area of
expertise.
As the market leader in document
production centres, Fuji Xerox was chosen by
Clifford Chance as the partner to handle all
print and mailroom operations.
The Solution
Fuji Xerox worked hand-in-hand with Clifford
Chance to define the specific mailroom and
print service requirements and in turn deliver
a roadmap of the services to be deployed that
fully satisfied Clifford Chance’s needs.
Clifford Chance Reboots the Print
& Mail Room with Fuji Xerox Print &
Change Management Services
Clifford Chance
Legal
Case Study
“Instead of dumping technologies
like what some vendors do,
Fuji Xerox brought a change
management process to coach
and train not only their own
staff, but our lawyers and legal
secretaries, so that they know
what services are available to
them and what technologies can
now do for them.”
– Justin Young
General Manager
Singapore & Bangkok
Clifford Chance