Fuji Xerox Singapore at a glance


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Delivering Efficiency, Productivity, Innovation and Sustainability to your Business

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Fuji Xerox Singapore at a glance

  1. 1. Our Company, Capabilities and Commitment Delivering Efficiency, Productivity, Innovation and Sustainability to your Business Fuji Xerox Singapore at a Glance
  2. 2. Our Vision. To provide you with the tools to share ideas, information, documents and knowledge, effortlessly and across any platform, application or device, within your business. Fuji Xerox is a joint venture between FujiFilm and Xerox Corporation 50 years ago. Investment into the Future Innovation is in our corporate DNA. 10% of our revenue goes into R&D annually. Our strong R&D culture has resulted in over 55,000 valid patents to-date in the areas of printing, service and digital imaging, paper, toners, and much more. Established in 1965, Fuji Xerox Singapore is the country’s leading provider of new class document solutions. Today, we have more than 800 staff that includes an unrivalled team of industry leading professionals that supports our portfolio of document technologies, services, software, supplies and document-centric outsourcing. We are committed to help our customers achieve increased productivity and process efficiency gains through innovative document solutions, whilst meeting their sustainability and business efficiency objectives. Our Values • Success from satisfied customers and employees • Focus on trust, professionalism, reliability, support, quality and customer relationship excellence • Technologically driven innovation, productivity and efficiency • Development and maintenance of market leadership “Providing the best customer service, operating our business in sustainable ways and continuously developing innovative solutions to improve our customers’ businesses – these are the three things that matter most to our company.” Bert Wong, Senior Managing Director • Global Staff Strength: >170,000 • Worldwide Annual Revenue: >US$36B • Operation in 160 countries • Asia Pacific Staff Strength: >40,000 • Asia Pacific Annual Revenue: >US$14B
  3. 3. Our Capabilities. Delivering innovative, leading-edge solutions that revolutionise and support the way our customers communicate with greater efficiency, innovation and sustainability. Our Team Our sector specialists and solution architects are highly skilled and experienced in integrating the right approach and model for our customers. Based upon their business requirements and our commitment to their business goals. Our team also provides training services for customers to get them up to speed in using our solutions. Our Global Services Network We provide our customers with a combined integrated global operations network of document imaging and hosting facilities in more than 160 countries. Having over 1,400 service professionals in Asia Pacific and 15,000 worldwide, we are committed to work collaboratively with our customers to deliver innovation in document management and outsourcing services. Support & Network We have an equally strong team of post-sales technical delivery experts and we are well-connected in the industry with the relevant technology partners that enable us to always bring together the best of breed solutions and services to serve our customers’ needs. Our Technology Our focus in developing technology is to make a difference to our customers. Through innovation across our products, document systems, software and integrated solutions, we ensure that our technology integrates with businesses of any size and across any industry sector. Green Technology Innovation We introduced the industry’s first Smart Energy Management technology that allows multi-function devices (MFDs) to detect specific functions and activate according to the user command. This modular and unique innovation allows the MFD to control power distribution and achieve up to 80% in energy saving; effectively reducing power consumption and shortening the user waiting time. Financing Schemes Whether it is internal financing schemes or getting the financing through our appointed partners, we ensure our customers have a hassle-free experience when working with us. • 30 FograCert Digital Print experts in the Asia Pacific region • 1st in Southeast Asia to obtain all 3 Fogra accreditations (Digital Print Expert (DPE), Contract Proof Creation (CPC) and Process Standard Digital (PSD)) • Provider of Managed Print Services to Singapore Government [SoE (Standard ICT Operating Environment (SOE)] • Xerox & Fuji Xerox positioned in Gartner Leaders Quadrant of 2011 Managed Print Services Report • 2012 Market Leader in IDC A3 MFD market for 17 consecutive quarters since 2008
  4. 4. Our Customers. We deliver focused solutions to Small and Medium Businesses, Government, Education, Healthcare, Manufacturing, Retail and Hospitality, Financial Services, Logistics, Aerospace, Legal, Graphic Communications and Fortune 1000 companies. Industry’s Most Comprehensive Range of Document Solutions & Services Office Business Solutions • Office Efficiency Software • Multi-function Devices – MFDs (Print, Copy, Fax, Scan, Email) • Cost-tracking Solutions • Mobile Document and Forms Solutions • Document Portal • Cloud Connectors to Document Management Solutions Production Solutions and Services • Digital Production Presses and Printers • Pre-press Workflow Automation Solutions and Services • Colour Management Solutions and Services • Document Workflow Automation Solutions and Services • 1:1 Marketing Solutions • 1:1 Experience Service • Business Development Services Office Printers • Network Printers (Mono/Colour) • Multi-Function Printers Document Supplies • FSC™ Certified Paper, PEFC Certified Paper and Recycled Paper • Printer Toner Cartridges • Business Office Machines (Shredders, Binders, Laminators) Enterprise Document Solutions • Information & Knowledge Management Solutions • Imaging and Workflow Solutions • Enterprise Content Management, Collaboration, Search, Portal • Unified Storage Solutions, Back-up and Archival, Virtualization, Content Security Document Processing and Outsourcing Services • Enterprise Print Services • Marketing and Communication Services • Imaging and Document Management Services Customers’ Snapshot UWC South East Asia • Restructured print environment • Consolidated and reduced printing devices from 200 to 50 MFDs • Implemented cost-tracking solution • Deployed production systems and MFDs to meet color print requirements Benefits: Reduced print volume by 25% & reduced annual paper consumption from 7 million to 5 million Ad Imaging • Color 1000 Digital Press with FreeFlow print server • XMPie uDirect Studio for text and image personalisation Benefits: Job turnaround time reduced by 40%; turnover volume increased by 75% and revenue increased by 20% Thales Aerospace • Document solution for Aerospace Maintenance for scanning and archiving • On-site scanning department – Fuji Xerox document officer conducts daily digital conversion, indexing and archiving of documents Benefits: Instant search and retrieval of documents and a back-up set of documents available for business continuity
  5. 5. 1% 55%44% Very Satisfied Satisfied Dissatisfied Very Dissatisfied Our Commitment. Delivering exceptional customer support for proactive resolution. Proactive Services and Fast Resolution to Minimise Downtime Proactive Monitoring Services Our devices now have the ability to engage in electronic partnership between our customers’ machines and our staff, enabling us to monitor the equipment remotely. This proactive support and streamlined efficiency helps our customers: • Proactively monitor faults and consumables and help minimise the downtime of machines • Provide usage and eco reports for centralised control and visibility of MFDs carbon output, power consumption and paper usage Customer e-Support Options for Quick Resolution • Our 24x7 internet support (Online Support Center) has knowledge banks of product information unlike any of our competitors. Customers can download online applications and remote diagnostics like image quality (IQ) check tool for colour management capability. • Customer Support Center provides tele-support to our customers to resolve their technical issues. • Our Technical Support team consists of highly skilled industry certified IT professionals who utilise our state of the art facilities and technologies while talking to our customers and troubleshoot ing the errors. Our support engineer can also initiate an online session with the customer via a real-time remote access tool (using the same security level as internet banking) to further expedite the troubleshooting process and significantly reduce resolution time. On-site Support We also have a team of well-equipped and highly qualified customer service engineers who will promptly carry out on-site servicing and maintenance of equipment when required. If the technical issues are unable to be resolved either online, via our call center or technical helpdesk, our service engineers will be briefed with all relevant background information on the customer issue (even ordering parts ahead) to enable the trip to be one that is focused on resolution and high productivity. Voice of Customers We achieved 99% total satisfaction from a poll done with 4000 Singapore customers in 2011 who had used our remote support experience. Customer Satisfaction Voted N.o. 1 Our investment and commitment to customer excellence and customer loyalty was recognised when we were ranked first in the 2010 and 2011 MarketProbe Competitive Benchmarking Survey conducted in Singapore. Fuji Xerox received the SCP (Service Capability and Performance Standard) certification for our online support center and technical support centers in 2011. This certification allows our customer support operation to be benchmarked against worldwide best practice within the technical support industry. • Proactive monitoring services (Electronic Partnership Broadband (EP-BB) • Green Report • 24/7 online support assistance • SCP certification for online support center and technical support centers • Remote service via LogMeIn Rescue • Well-equipped and highly qualified customer service engineers • 100 mobile vehicles (56 service vans) • 3 regional service depots for spare parts
  6. 6. Our Commitment. Conducting our business in a sustainable way means helping our customers to achieve their sustainability goals. Fuji Xerox 360º Sustainable Value Chain™ Amongst our set of core values lies the commitment and focus on global sustainability - a focus that manifests itself in the integration and support of our customers Corporate Social Responsibility (CSR) as well as placing our environment at the core of everything that we deliver. Fuji Xerox has a longstanding commitment to environmentally responsible product design, industry-leading print management services and solutions and an end of life resource recovery program that is second to none. Educating the Professionals & Students in Green • Collaborate with SiTF (Singapore infocomm Technology Federation) to provide the elective module to help working professionals become certified in the Green Workplace area • Conduct “Go Green” workshops on how to implement eco-practices internally • Collaborate with ITE to impart green values to the youth Fuji Xerox Singapore’s Deliverables to the Environmental Management Program since 2003: • Reduced electricity usage by 51.9% • Saved close to 1 million sheets of paper • Reduced carbon emissions by 370 tons • Recycled 59,709 Customer Replaceable Units (CRU) Awards & Certification: • HRM 2012 “Best Environmental Practices” Award • Asia Best Employer Brand Award 2011 • ISO 14001 certified in 2003 • ISO 9001 since 1996 • Achieved Singapore Quality Class in 1998 © 2012 Fuji Xerox Singapore Pte, Ltd. All rights reserved. XEROX, and the sphere of connectivity design are trademarks or registered trademarks of Xerox Corporation in the United States and other/or other countries. For more information, call or visit us at: Fuji Xerox Singapore 80 Anson Road, #01-01 Fuji Xerox Towers Singapore 079907 Tel: (65) 6766 8888 Fax: (65) 6761 6700 www.fujixerox.com.sg