2 Agenda The Future
of the Enterprise The Importance of Mobility The App Store Phenomena Mobile Security Challenges in Enterprise Mobility
3 The Future of the
Enterprise Future of the Enterprise Remote/Home working Multiple Devices Mobile Collaborative Cloud and Virtualisation • Device agnostic • BYOD • Video sessions • IM/Web conferencing • Voice • Social and Team Collaboration The physical office becomes a place for face to face meetings •Mobile Enterprise •FMC •Single number reach • Applications on a SaaS model • Easy to maintain • Desktop virtualisation
4 1 Device, 2 Identities
o Separate billing for work usage. o IT personnel has full control over enterprise OS, apps and network. o Wipe out business data without affecting personal data. o Extend enterprise UC to smartphones. o Keep personal calls, messages, photos etc private. o Allow installation of consumer apps without restrictions. o Usage of the same mobile number but split billing. One Device, Two Identities No compromises on security No compromises on privacy Photo source: Enterproid.com • Ensure privacy in the consumer experience – Keep personal calls and messages private – Install consumer applications without restriction – Maintain private personal cellular number • Protect business data and applications – Bring Your Own Device (BYOD) to enterprise IT – Potential to separate billing for enterprise usage – IT in full control of enterprise OS, apps, network – Wipe business data without affecting consumer – Extend enterprise UC services to mobile device Ensure privacy of consumer data Protect enterprise data and applications Business Identity Personal Identity
5 The Android and Google
factor getting stronger - Hangouts, one chat room to rule them all - Google takes on Spotify - Apps for classrooms - New Galaxy S4 - ?? - ?? Updates from the 2013 I/O conference:
6 Microsoft vying for market
share? n=227, Australia 2013 Enterprise Mobility Report Q21 For mobile operating systems, how do you see the adoption among employees changing in the next 12-18 months?
7 The App Store Phenomenum
- BYOA • Thousands of apps easily available via the Google and Apple OS • SaaS and the Cloud driving a new experience for mobile users • Business apps that are popular include Skype, Dropbox, iCloud, WebEx, QuickOfficePro, etc. Skype popular with consumers and small businesses
8 OTT and Social Media
Applications on the rise • E-mailing and making calls from social media platforms will be common in the future. Facebook and Skype, etc • WhatsApp eats into SMS revenues • Download the app and it is free, why pay for communication services?
10 The Conundrum…… Applications –
Which ones? Email, UC, ERP, CRM, HR, … Platform? – Android,IOS,Microsoft .. Heterogeneous OS environment is likely in foreseeable future; More firms supporting non Blackberry environments… Who should have a device? Everyone has a device…
11 Enterprise Mobility Management Solutions
will grow in importance • Business consulting • Process definition and optimization • Requirements assessment Consulting & Professional Services • Network security (VPN/LAN/WAN) • Access security (Authorization, authentication, encryption) • Device security (Location, backup, remote wipe/lock) • Reporting Security Management • Over-the-air mobile device management • Software and configuration • M2M Device Management (All Types) • Application and content monitoring • Enterprise App Store • Cloud/first-use provisioning Application & Messaging Management • Help desk and escalations • Device, OS, software and configuration updates • SLA validation Service Management • Mobile asset tracking • Fleet/workforce management • Warranty, repair, insurance Maintenance Management • Integration with enterprise systems and applications • Integration with additional managed services offerings • SLA definition and management Service Delivery Source: Stratecast, Frost & Sullivan
12 Key Takeaways Cloud
Computing is driving the BYOD transformation. Apps are becoming primary means of interaction. Cloud, Mobility, Social Media and OTT Services are driving new communication experiences BYOD creates many challenges particularly around security.