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Key Trends of Unified Communication Managed Services Market


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A Frost & Sullivan analyst briefing

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Key Trends of Unified Communication Managed Services Market

  1. 1. Key trends in Managed Unified Communications in Asia Pacific2013 update Market snapshot, emerging trends and next steps for the market participants Harsh Upadhyay Industry Analyst, ICT December 2013
  2. 2. Agenda  Overview of Managed Unified Communications (UC) services in Asia Pacific  Market Participants in Managed UC- a brief discussion  Conclusion and Words on Road Ahead 2
  3. 3. Scenario in Asia Pacific – improved and improving Participants keen to explore opportunities The base is ready Large and complete deployments yet to happen Suites are in demand • Growing cloud and mobility • Security concerns • Focus on core business • IT knowledge worker shortage • Large portfolio of services • Interoperability in legacy • CEBP growing over managed UC • Competition Drivers 3 Restraints
  4. 4. What end-users say about Managed UC Key Customer Considerations Service Reliability Relations with similar companies Customization & Consultation Existing relationships Global reach 4
  5. 5. Key Market Participants Key Market Participants UC Technology Vendors Telecom operators Channel partners
  6. 6. Analyst’s Words Develop USP Create Value for partners Build channels Build proprietary packages Enable application layer Integrate to one Open Environments Tailor made solutions
  7. 7. Conclusion  Though the growth of Unified Communications (UC) has slowed down post 2009-10, there is definitely a demand. This demand is not for the in-silo components of UC, but for the bundles delivered via hosted and managed platforms.  Service reliability, customized solutions, seller’s consultative approach and relationship are some of the key considerations for customers while evaluating a managed UC service provider.  With the right set of strategies, the market players can leverage benefits from this developing market, while also strengthening their relationships with the customer. 7
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  11. 11. Today’s Presenter Harsh Upadhyay, Industry Analyst Information & Communication Technologies, Frost & Sullivan Harsh is analyst with the ICT practice in Asia Pacific, and his research focus areas include unified communications, collaboration and contact centers. He has a key role in managing the enterprise telephony research. With over 5 years of industry experience, he has a rich understanding of emerging trends and developing technologies. His skills include writing insights and market analysis reports, and working closely with clients on consulting projects. For any other enquiries, email us: 11