Postal Operators Challenge: Multi-Channel Solution: Input / Sender of physical letters Input / Sender of digital letters Output also physical or digital independent of the input-channel
HM Peter - - - - - - RHM Solution: In perspective of enterprise customers, which are using RHM, they have also to consider other channels for document input. The platform for delivery, distribution and storing RHM (which is based on a DMS infrastructure) is also well suited to manage documents from other sources, such as: Secure e-Mail platforms Fax entry Customers local office environment With this concept, a unified Solution for incoming mailobjects, independent of what channel, will be real Providing added value: enterprises could expand the usage of DMS Infrastructure also for their internal document and files related processes. Last but not least: We will also develop Connectors to other input channels: like secure email platforms
RHM Customers in focus are mainly enterprises and government organisations, because: They receive lots of letters every day, from lots of different customers This will last still for „a long time“ Assuming: “inhomogeneous landscape” which means – A mass of Postal Senders will still send physical letters for years Approach: C2B RHM using enterprises have several benefits to migrate there (physical) Mailroom into an electronic Mailroom and outsource it in the same time Mailroom processing will be part of the Postal logistics chain Customers could directly access the mailobjects electronically (via Web-Clients, Desktop-Client or mobile) Integration in customers Businessprocess means e. g.: The distribution into the specific organisation right to the appropriate Person or department takes place So classified documents are routed into specific customer business applications, such as: claims management, refund management, application/forms management A lot of more Arguments for these both participants could be identified
Example of evolving furthermore Business for Postal Operators as a Managed Service Provider (MSP) Including the Capturing of other Customer files on the same platform !