Every week on the Freshdesk blog, we attempt to find out what makes our favourite customer service reps tick, in the Secret Sauce series. We try to find out what a typical day is like for these support rockstars, their personal work-philosophy, support process, and what inspires them to go above and beyond the call of duty to make their customers happy.
Since September 2014, we've learnt loads from these interviews. Here are the best insights from the agents we've talked to.
To read the full interviews, go to: http://bit.ly/2kW7CWq