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Freedom Active Support Survey Results

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In May 2012, Freedom Communications carried out
a survey among its customer base, to determine the awareness of Freedom products and services offered, levels of satisfaction in working with the company and challenges and priorities for IT in the next 12 months.

The purpose of the exercise was to gain a better
understanding of Freedom’s customers, the challenges they face and most importantly to ensure we are collecting direct feedback from our customers to shape the service and support offered.

Published in: Business, Technology
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Freedom Active Support Survey Results

  1. 1. ‘Our Survey Said’ Customer Survey Results June 2012www.freedomcomms.com/activesupport
  2. 2. We wanted a better understanding of… Customerawareness of what services Freedom offer Levels of customer challenges The major satisfaction and priorities over the next 12 months www.freedomcomms.com/activesupport
  3. 3. We discovered…Over 70% of customers think the service isexcellentOnly 30% are aware of Freedom’s offeringoutside telephony. We want to change this! www.freedomcomms.com/activesupport
  4. 4. Customer priorities for 2012 One in three will focus on a technology upgrade or migration plan www.freedomcomms.com/activesupport
  5. 5. Challenges customers face… The biggest are shrinking budgets and meeting user demands www.freedomcomms.com/activesupport
  6. 6. Our customer reaction… www.freedomcomms.com/activesupport
  7. 7. What to know more? This is just a sample of the type of insight gained from our customer survey For the full report or to get a better idea about Freedom contact your account manager or thehive@freedomcomms.com www.freedomcomms.com/activesupport

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