Emynos Presentation

1. …X YEARS‘ EXPERIENCE IN EMERGENCY SERVICES
Bernhard Messerschmidt, Austrian Red Cross
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Austrian Red Croos:
Our Role in Emergency Medical Services
 We provide (not only…) EMS all over the country
 ~ 2.98 Mio emergency calls with subsequent missions
 2.045 ambulance cars, going
 ~97 Mio kilometers (250 times to the moon!)
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Emergency calls in Austria: 112 et al.
 ARC operates PSAPs (EMS) in 5 of the 9 Austrian
regions
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Communications in and behind the PSAP
 Dispatching, mission control and reporting in a
continuos workflow: integrated software systems
 Communication PSAP-Units over Tetra-Radio
 AVL, status detection, information retrieval on
mobile/portable terminals
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Emergency calls today: the Bottleneck
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 Call technology stripped down to POTS
 no adequate location services
 no sufficient accessibility to handicapped users
 no commitment to defined service availability

6. 6
112 routing topology today
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Requirement No. 1: A new Layer
for Emergency Communications
Provider 1
(market leader)
Provider 3
Provider 2
MVNO
MVNO
MVNO
MVNO
MVNO
PSAPIP
PSAP
PSAP
IP
IP
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ESINET
The Implementation of an „Emergency Services IP
Network“ is the first and crucial enabling factor for
NG emergency calls
 No dependance on access net: POTS, ISDN, VoIP, …
are seen identical by ESINET
 Every provider of telecommunication services has to
deliver emergency calls via ESINET
 Secured Inter-PSAP communication
 Operated by? Imaginable: National/regional 112
authorities, PSAPs
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Requirement No. 2: Standards
 Open definitions
 SIP
 PIDF-LO
 Service-URNs
 LoST
 …
 There is no need to reinvent wheel!
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Requirement No. 3: Reference
Implementations
 Technology must be available and proved
 System building blocks:
 Open Source
 Well documented
 Community supported
 Assertion of de-facto standards
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Requirement No. 4: Accessibility
We need a least:
 Real time text communication (no SMS!!!)
 Video communication
Accessibility is not only matter of handicapped
people, but also the need for all humans being in
special or unusual circumstances
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Requirement No. 5: Not another
App…
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Applicability of Apps for 112
 Must be installed as standard, out of factory
 Only 3 flavours in the same design: Android, IOS,
Windows Mobile
 Keep it simple and small!
 Don‘t forget to implement Voice!
Christmas: this year on 12/24/2016
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The final requirement:
Just do it.
Thank you Nike for slogan. 
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