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Digital Glasgow - Kirkton Avenue Project

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The Kirkton Avenue project is a joint initiative with the Wheatley Group, BT and the Scottish Government to provide a Wi-Fi solution for a High-rise housing 138 families.

The solution is replicable across portfolio and RSL sector

Published in: Technology
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Digital Glasgow - Kirkton Avenue Project

  1. 1. Demonstrating Digital: 55 Kirkton Avenue Date: 4th June 2015 Winner, 2014 Connect ICT Awards- Connected Citizens
  2. 2. 2 Five year Vision Digitally enabled staff mature, easy to use and attractive online services 2016 Digitally enabled staff 2018 Fully mobile workforce Mature, easy to use and attractive online services 2020 Leading provider of digital care services Customers and suppliers choose where and when to transact with us
  3. 3. Community empowerment 3
  4. 4. 4 Digital Demonstrator Project Digitally enabled staff mature, easy to use and attractive online services • Joint initiative with Scottish Government • High-rise solution for up to 138 families, including five temp furnished flats • Wi-fi solution • Replicable across portfolio and RSL sector • Measured outcomes • Project extended to 2016 – transactional services
  5. 5. The use of the internet personally or as a household has increased since the baseline study, with all tenants now having used the internet Q4a. Which of these best describes how often you use the Internet / email? Base: Baseline (same tenants to final) (22); Final (same tenants to baseline) (22), All final responses (34) All respondents 64% 9% 5% 5% 0% 18% 82% 64% 27% 9% 0% 0% 0% 100% 68% 26% 6% 0% 0% 0% 100% 0% 20% 40% 60% 80% 100% Q4b. Which of these best describes how often overall your household uses the Internet / email (including yourself)? HouseholdPersonal 68% 5% 5% 5% 0% 18% 82% 73% 18% 9% 0% 0% 0% 100% 74% 21% 6% 0% 0% 0% 100% 0% 20% 40% 60% 80% 100% Baseline (same tenants to final) Final (same tenants to baseline) All final responses Everyday At least once per week At least once per month At least once every 3 months Not often (i.e. less than every three months) Never Summary: Use 16-44 – 88%
  6. 6. Most tenants still use the internet for leisure purposes, however there is increased use of the internet for financial / household duties and out of necessity Q9a. Do you or anyone in your household...? % yes 100% 57% 71% 100% 100% 57% 0% 95% 73% 82% 91% 100% 91% 86% 0% 0% 20% 40% 60% 80% 100% Use the internet/email for leisure purposes Use the internet/email for financial and household duties e.g. checking bank statements and gas/electric bills Use social media websites, such as Facebook and Twitter Use the internet/email for reporting repairs Use the internet to look for information that interests you Use the internet to communicate with people, including family and friends Use the internet out of necessity, e.g. because you have to use it for school or work, or to apply or look for a job? None of these Baseline (same tenants to final) [14] Final (same tenants to baseline) [22] No baseline comparison because question wording changed Where household uses the internet (same tenants baseline to final) 16-44 – 88% 16-44 – 94% 45+ – 65% 97% 71% 79% 85% 100% 94% 85% 0% 16-44 – 100% All final responses (34)
  7. 7. More tenants have checked a variety of benefits online since taking part in the study, but less have checked their tax credits Q29. Since taking part in the study, have you checked your entitlement online or claimed online for any of the following Benefits? All respondents (same tenants baseline to final) 5% 0% 0% 0% 0% 0% 0% 0% 0% 5% 0% 0% 91% 9% 0% 5% 9% 0% 0% 5% 0% 0% 0% 5% 5% 86% 0% 20% 40% 60% 80% 100% Jobseekers Allowance Career's Allowance Council Tax Reductions Housing Benefit Attendance Allowance Disability Living Allowance (Child) Employment and Support Allowance Income Support (Can only check entitlement) Pension Credit (Can only check entitlement) Tax credits (Can only check entitlement) Clothing grants (Can only check entitlement) Free School Meals (Can only check entitlement) None/Can't recall Baseline (same tenants to final) [22] Final (same tenants to baseline) [22] - Since taking part - Over the last year 16-44 – 18%9% All final responses (34) Since taking part 3% 3% 9% 3% 0% 3% 0% 0% 0% 3% 85% 3%
  8. 8. Over three in five tenants have searched for a job online since the beginning of this study, and for 57% of these it was the first time they had ever done so Q10a. Since the beginning of this study, have you or anyone in your household...? % yes 62% 32% 32% 9% 38% 0% 10% 20% 30% 40% 50% 60% 70% Searched for a job online Created a CV online Had a job interview Gained employment by being online None of these 16-44 – 71% 16-44 – 47% No longer with study – 38% 57% of those that searched for a job online did so for the first time since the beginning of this study 73% of those that created a CV online did so for the first time since the beginning of this study All respondents: 34
  9. 9. Two thirds of tenants at the interim stage who said they had saved money since the study started believe they saved over £100, with a mean saving of £187 0% 12% 18% 6% 65% 0% 10% 20% 30% 40% 50% 60% 70% Less than £20 £20-£50 £50-£75 £75-£100 £100+ Q6b. If yes, how much money do you think you have saved since the study started? Please give your best estimate. (Taken from interim study) Where have saved money (17) (Interim study) Mean savings = £187
  10. 10. 70% of tenants would be willing to pay for an internet connection when the study completes, while 35% of them would find it difficult to cover the cost Q38a. To what extent would you be willing to pay for an Internet connection once this study has completed? 41% 29% 6% 12% 12% 0% 20% 40% 60% A lot To some extent Not very much Not at all Don't know All respondents (34) 8% 27% 42% 12% 12% 35% 54% 0% 10% 20% 30% 40% 50% 60% Very difficult Fairly difficult Not very difficult Not at all difficult Don' t know Summary: Very/ fairly difficult Summary: Not very/ not at all Difficult Q38c. How difficult, if at all, would you find it to cover the cost of an Internet connection? Where are willing to pay for internet connection (26) 45+ - 59% Had internet previously – 50% Didn’t have internet access before – 38% Male – 19% 16-44 – 18% Not continued with study – 15% I don’t use it Can’t afford it
  11. 11. Contact with agencies has remained largely stable since the baseline study Q28. Since taking part in the study, have you contacted the following agencies online or by e-mail? All respondents (same tenants baseline to final) 5% 9% 5% 5% 9% 0% 77% 9% 5% 5% 5% 5% 5% 82% 0% 20% 40% 60% 80% 100% Glasgow City Council - Education Glasgow City Council - Other Departments Department of Work and Pensions (DWP) Jobcentre Plus Jobs and Business Glasgow - Formerly Glasgow Regeneration Agency (GRA) NHS Greater Glasgow and Clyde None/Can't recall Baseline (same tenants to final) [22] Final (same tenants to baseline) [22] - Since taking part - Over the last year 6% All final responses (34) Since taking part 6% 9% 3% 3% 79% 6%
  12. 12. Digital Demonstration

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