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The state of bots [ENG] - Yoav Barel | Frankwatching Events

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More and more leading international brands are making their services available on WhatsApp and other chatservices while designing Voice-First experiences that run on Google Assistant, Amazon Alexa or Apple Siri. It’s more evident than ever. Conversational experiences and voice technologies are going to change the daily lives of billions of people around the world. Join Yoav as he paints his vision for the market, provides an up to date macro market analysis, reveals interesting statistics and shares insight data that will help you take action immediate action!

https://www.frankwatching.com/conversationalconference/

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The state of bots [ENG] - Yoav Barel | Frankwatching Events

  1. 1. BOTS STATE OF THE CROSSING THE CHASM! YOAV BAREL | CEO & FOUNDER 2019 CONVERSATIONAL CONFERENCE BY FRANKWATCHING BERLIN | DEC 10-13
  2. 2. ABOUT ME 20+ years pioneering interaction technology CEO & Founder @Chatbot Summit Former Head of Messaging @LivePerson Former Head of Enterprise App Store @Oracle Former Head of Mobile Java for Telcos @Sun
  3. 3. GARTNER HYPE CYCLE FOR BOTS We Are Here Hype Vision
  4. 4. AT HOME IN THE CAR ON THE GO AT WORK VOICECHAT VISION CONVERSATIONAL EXPERIENCES
  5. 5. AT HOME IMPROVING THE DAILY LIVES FOR BILLIONS AT WORKON THE GO IN THE CAR
  6. 6. CONVERSATION FIRST INTERACTIONS ILLITERATE CHILDREN BLINDELDER
  7. 7. BANKER SHOPPER DOCTORTRAVEL AGENT INSURER IN ALL AREAS OF OUR LIVES
  8. 8. Talk to Banca! The World’s #1 AI-Banker!
  9. 9. THE SHIFT IN DIGITAL STRATEGY Web Apps Bots
  10. 10. WE HAVE A CHASM TO CROSS We Are Here Hype Vision
  11. 11. Right To Win Cost Reduction Ease of Use BOTSCONTACT CENTERS WEBSITES APPS
  12. 12. ENTERPRISES SMB’S DISRUPTORS CROSSING THE CHASM
  13. 13. Global Chatbot Platform - 25 Markets - 50 Million Calls Per Month - 60% Automation 1 Billion USD CHATBOT SUMMIT
  14. 14. Hybrid Bot @Scale - Customer Service Bot - Hybrid Architecture - Backed by 15K Humans 15K Agents
  15. 15. Conversational AI FIrst - Policy Sales Bot - Claim Bot - Customer Service Bot 3-8 Seconds
  16. 16. TECHNOLOGIES TO WATCH OUT FOR NATURAL LANGUAGE GENERATION HUMAN - BOT TANGO HIGHER LEVEL NLP COMPONENTS SPEECH TO TEXT & TEXT TO SPEECH MEMORY & PERSONALITY MIDDLEWARE DEEP LEARNING DIALOGUE MANAGEMENT VOICE TECHNOLOGIES
  17. 17. Messaging Bots | Voice Assistants |Customer Experience Innovation WhatsApp | NLP | Conversational A.I. | Customer Service Automation 1500+ ATTENDEES 40+ SESSIONS 100+ SPEAKERS 300+ BRANDS 50+ EXHIBITORS STATION BERLIN DEC 10-13, 2019 Coupon FRANKWATCHING1709 6TH INTERNATIONAL CONFERENCE & EXPO Get your 15% discount!
  18. 18. BOTS STATE OF THE CROSSING THE CHASM! YOAV BAREL | CEO & FOUNDER yoav.barel@chatbotsummit.com

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