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Keynote | Re-imagining a better employee experience - Dion Hinchcliffe [ENG] | DigitalWorkspace Event 2019

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Organizations today are faced with a dizzying new array of workplace tools moving in from the cloud and via departmental adoption. How can companies best manage these powerful new choices, ensure the adoption and usage of the potent new features of today’s tools, all while connecting this activity to high value business outcomes? By examining the latest industry examples, case studies, and data points, a cogent and up-to-date picture of how modern digital workplaces can be enabled, measured, and aimed towards success will be explored in detail.

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Keynote | Re-imagining a better employee experience - Dion Hinchcliffe [ENG] | DigitalWorkspace Event 2019

  1. 1. (cc) Creative Commons, 2010-2018. Constellation Research, Inc. Some rights reserved. @ConstellationR Re-imagining a Better Employee Experience How Best to Realize the Future of Work for Humans using Emerging Tech DION HINCHCLIFFE (@DHINCHCLIFFE) VP & PRINCIPAL ANALYST CONSTELLATION RESEARCH ZDNet Executive Fellow, Tuck School of Business dion@constellationr.com 1
  2. 2. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN For the First Time in Human History, We Are All Connected An Unprecedented Power of Incalculable Value
  3. 3. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Growth of Technology and Human Success: Hand in Hand 1 2 Technology Growing and Change Fastest in History Which Overall Has Been Very Good for Us Human Population over Time Emerging Technology Rate of Change At All Time High
  4. 4. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Insight: Linear Thinking Does Not Prepare us for Exponential Times More Change in Life and Business in the Next Ten Years Than the Last 40 Combined
  5. 5. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN And Yet Most Organizations Are Well Behind the Digital Curve
  6. 6. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN A New Set of Thinking and Methods Are Required
  7. 7. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN We Need a Sustainable Approach to Constant Change in the Digital Workplace inefficient efficient but slow effective but hard to sustain sustainabl e Path to Sustainable Development of Digital Workplace Sustainability is a Continual Improvement MethodNot Effective Toward Net Zero Gap
  8. 8. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Today’s Digital Workplace is About Employee Experience
  9. 9. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN The Digital Workplace Must Better Support the Human Aspects of Work
  10. 10. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Source: McKinsey Social Technology Survey (3,000 firms) 25% average bottom line improvement Motivation: We’ve learned that connected digital cultures get outsized benefits
  11. 11. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN But workforce engagement is perhaps the largest challenge Over half are significantly under-engaged
  12. 12. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Yet the benefits of better engagement could not be more clear...
  13. 13. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN This Will Require an Entirely New Level of Dedication to Our Users Needs With the shift to a much more User Centered Design
  14. 14. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN The Question: Can technology really improve employee engagement?
  15. 15. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN To Succeed, We’ll Need to Address Each Stage of the Worker Experience…
  16. 16. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN So We Must Make This Transition to a Softer, More Designed, and Future-Ready Experience While Facing Fierce Headwinds of Change
  17. 17. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN We’ve Also Learned the Workers Won’t Wait for a Modern Digital Workplace
  18. 18. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN In fact, We Have Less Time Than We Think. Corollary: Digital Workplace Strategy Must Encompass the Full Range of Capability the Business Uses
  19. 19. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN This Means Accounting for the Full Digital Employee Experience Employee Experience is a balanced yet dynamic design for the full range of digital workplace tech
  20. 20. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN THUS WE HAVE MANY TECHNOLOGIES FOR DIGITAL EMPLOYEE EXPERIENCE AND COLLABORATION TOOLS TEND TO BE AT THE CENTER
  21. 21. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Another Key to Sustainability: The Biggest Lesson of the Digital Age We Must Let The Network Do The Work
  22. 22. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Digital Workplace Transformation Results Those Hungry for Change Will Help Drive It: You Can Harness This In Fact, It’s the Key Missing Piece to the Sustainability Puzzle
  23. 23. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Because Unlike Other Types of IT, Digital Workplace is Largely Optional Adoption is NOT automatic. You must provide higher value. Nearly 10x higher.
  24. 24. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Business Digital Workplace force to figure out and adapt Business Employee Experience one and the same Old Model New Model The Digital Workplace Must No Longer Be Separate From the Business
  25. 25. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Enables Top 100 Employee Experience Moments for 550K workers Leading Organizations Have Begun to Close the Employee Experience Gap
  26. 26. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN with Effective and Easy Digital Task Enablement HR IT
  27. 27. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Putting it all together into a more seamless employee journey… Onboarding Collaboration Promotion Project Work Relocation Knowledge Transfer New Child Retirement
  28. 28. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Realizing the Employee Experience: Integrated Digital Workplace + Both Sanctioned + Shadow In One Experience
  29. 29. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN What is the best hub of the Employee Experience? Likely the ESN Your Mileage Will Vary
  30. 30. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN In Digital Workplace We Measure What’s Easy • Mostly Consumption • NOT What Matters So Measure What Matters Instead
  31. 31. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Design the Core Employee Experience Full Experience (100s of apps) Core Experience Shadow Digital Workplace And Let Change Agents Help You Do the Rest
  32. 32. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Into Meaningful Employee Experiences Create Vibrant Experiences for the Most Valuable Digital Journeys Transform This Generic and Complex Digital Workplace View
  33. 33. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN The Big Lesson: There is No Sustainable Digital Workplace Without Cultivating a Scalable Network of Change #changeagents
  34. 34. @dhinchcliffe#DWE19 #employeeexperience #digitalworkplace #ESN Key Takeaways for the Future of Digital Work • Adapt your digital workplace better to workers’ full range of needs • Create a more sustainable technology adaptation process • Design for the core tasks that sustain workers and the business • Use tools and technologies that better integrate the employee experience • Harness shadow IT as your innovation program for digital workplace • Tap into change agents to scale experimentation, adoption, and adaptation • Measure what matters and use the insights to improve rapidly

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